OffPrem Technology Reviews

“Poor service

Pros

What I like most is that I am not working with them on this project anymore.

Cons

The leadership was lacking and there was no accountability for the results.

“They deliver exactly what they promise

Pros

Their communication was crucial for me, but what stood out even more was that they delivered exactly what they promised, on time. They knew their stuff and kept us informed throughout the project, ensuring we were well-prepared and trained to handle things ourselves by the end. Thier representative were great to work with.

Cons

I have worked with many vendors but I have no complaints about Offprem. They were wonderful to work with.

“well-organized, knowledgeable, and always ready to help

Pros

Having a document with all the details of what we reviewed was incredibly helpful.

Cons

At one point, we were instructed to turn a date field into a text field for importing into Pardot but it ended up limiting our ability to use it in segmentation lists. I simply changed it back to a date field and the issue was resolved.

“Very informative team, providing clarity at every stage

Pros

Along with patiently walking us through each step, we were really impressed by the team's excellent organization and readiness. They responded to every question quickly and made themselves available whenever we needed assistance throughout the process, which was incredibly helpful.

Cons

It would have been ideal if the remaining hours after the project's completion didn't expire so quickly.

“They were the right fit for us

Pros

They consistently either already know the solution to any issue we encounter or they are willing to go above and beyond to find a workaround or a solution that will meet our needs. A great example of this is how they built a custom solution for us to manage our expiring URLs. Additionally, I always look forward to our calls with our assigned project manager and engineer. Both of them are exceptionally professional but they also maintain a friendly and open atmosphere, often sharing a few running jokes with us, which has made our relationship over the past 3-4 years even more enjoyable.

Cons

This is likely because we're not on a traditional plan with them, and we're still in startup mode. But there are times when things aren't delivered exactly when we need them. We sometimes ask for things urgently and while they occasionally can't meet the exact timing, it's typically just a couple of days later. But overall there's not much to complain about and honestly, if we were their only client, I might not be writing such a positive review!

“The best agency I've worked with

Pros

The team is always willing to help with projects and questions, whether big or small.

Cons

I don't have any complaints at the moment.

“Flawlessly executed implementation

Pros

They balanced configuration, setup and training very well. We always knew our responsibilities while feeling supported by the team. The pacing of the meetings was perfect and we never felt rushed during implementation. It was an incredibly smooth process.

Cons

I cannot think of any negatives. They set our team up for success right from the start.

“They offered outstanding service and support

Pros

Our implementation team was fantastic, they were super responsive, knowledgeable and made the whole process easy to follow. They went above and beyond by being available immediately for every question, staying on time and on budget.

Cons

Truly, I can't pinpoint anything I dislike about this company.

“A reliable technical partner for Salesforce Marketing Cloud

Pros

They're efficient with budgets and have a solid understanding of our industry. They offer plenty of best practice guidance but also listen and adapt to our specific needs. I appreciate their thorough documentation and training on the solutions they build, ensuring we don't have to rely solely on them for knowledge.

Cons

There are few things I would point out. They sometimes get too deep into the technical details, which is valuable for efficiency and timelines. But when our non-technical staff or leadership interact with Offprem, they can struggle to bring the discussion to a higher, more strategic level.

“We had an amazing experience

Pros

Offprem was an excellent partner throughout the project. The team was extremely informative and while there were concerns about the complexity of the process, they made the implementation easy. They also provided various training options that helped us feel confident using the platform.

Cons

There's nothing of significance I can think of.

“A great choice for Marketing Cloud onboarding and very helpful

Pros

They are experts in SFMC and always available when we run into problems. Their support with our complicated Sales Cloud integration was outstanding and they make sure to record every session so we can revisit what we've learned.

Cons

They use a waterfall workflow so there's a lot of upfront work before diving into email creation and other tasks. Also, the recorded sessions could be improved, they're a bit tedious to go through. Adding timestamps and transcripts would make the sessions much easier to navigate and utilize.

“Exceptional service from beginning to end

Pros

They were quick, efficient and knowledgeable, which made the job run smoothly.

Cons

The post-project support was a bit lacking. I didn't have direct contact for follow-up questions or issues. I tried emailing the former PM but I didn't receive a response. It would be helpful to have a designated contact for post-project support.

“Strong implementation for Salesforce Marketing Cloud

Pros

The team I worked with was excellent and the implementation process was very straightforward.

Cons

There was a delay in the project timeline, though this was largely outside of Offprem's control.

“Great choice for timely management

Pros

Their communication was proactive and clear.

Cons

It would have been useful to have a system for flagging potential delays or escalation points.

“Top-notch Salesforce assistance and training

Pros

The team is responsive and personable. They're friendly and knowledgeable, even when tackling complicated topics and processes.

Cons

My only wish would be for more affordable pricing. I'm working with a very tight budget and often hesitate to submit tickets due to the hourly rate. A more flexible pricing option or tiered sessions would be very appealing.

“They were incredibly helpful with our Marketing Cloud implementation

Pros

It kept us on track for deliverables, ensuring we stayed on schedule for our go-live. They were flexible when we needed to adjust our account setup from the original plan.

Cons

Offprem's pricing is a bit higher than many competitors offering similar services. But as an approved Salesforce partner, I understand this might be expected to ensure expertise in system integration.

“A fantastic implementation partner for Account Engagement

Pros

The thing I liked most was the recorded training sessions. They adapted to our needs and spent extra time on areas where we required more attention.

Cons

It would have been beneficial to allocate more time for training based on the capabilities of the team we were working with.