Second Mile Hubspot Reviews

Pros

Second Mile is one of the most communicative agencies I have ever worked with. They're always on top of keeping us informed about the status of our projects and are quick to respond when we have questions or feedback.

Cons

Honestly, I have no complaints. While it might not be a one-stop shop for every marketing need, they truly excel at the services they do offer.

Pros

They were quick to offer suggestions for how we could solve problems ourselves. When it became clear that we couldn't resolve it on our own, they immediately got to work identifying the root cause and kept us updated throughout their investigation.

Cons

I genuinely have nothing negative to say about the team I worked with, they were fantastic.

Pros

Second Mile may be a small team but they are incredibly capable. They offer personalized service at a more affordable cost than the larger agencies I have worked with in the past. They have also been very flexible, making adjustments to our original plan as new needs came up, without any red tape getting in the way.

Cons

They're not a massive company with endless resources, so some things might take a little longer to deliver. But being in a small to medium-sized company ourselves, I really appreciate how their team members wear multiple hats to support our needs. They have been able to meet all of our needs so far.

Pros

Second Mile takes a very thorough approach. They dive deep into our business practices to ensure they fully understand how we're using HubSpot before starting any project. By interviewing key stakeholders, they crafted a detailed roadmap that included timelines, expectations and budgets. This was shared as an executive summary to our leadership team, which helped ensure everyone was on the same page and gave us clear direction. Their service has been exceptional always prompt and transparent in addressing any questions, big or small, reflecting their dedication to excellent service.

Cons

Our experience with them has been flawless up until now. Looking back, I wish we had discovered them sooner. The difference in quality between them and our previous agency is night and day and it's been such a relief working with them.

Pros

They were responsive, starting and finishing the project on time. They covered all of our multiple personas individually, keeping me updated throughout the entire process and delivering a final report as promised.

Cons

There were no disappointing moments or unmet promises.

Pros

Their design capabilities, knowledge of landing page best practices and efficient work style really stood out to me.

Cons

I don't have any negative feedback so far in my work with Second Mile.

Pros

They're always helpful and even provide clear instructions along with instructional videos that are incredibly useful.

Cons

I have not found anything to complain about up to this point.

Pros

I really appreciate their customer service. The team is always available to answer any questions we have.

Cons

Nothing! They have been a great company to work with.

Pros

The team is friendly, helpful and extremely knowledgeable. They were also very flexible in adapting to our changing needs throughout the project.

Cons

Sometimes it felt like they were working with limited resources.

Pros

They excel at project management, with complete transparency throughout our collaboration. The team is highly organized, diligent and communicative.

Cons

Nothing negative to mention. They are an exceptional firm with complete Rev Ops capabilities.