“Friendly, organized and welcoming environment”

Pros

The team has built strong relationships and has been incredibly helpful throughout the process.

Cons

I cannot point out anything negative at this time.

“Outstanding customer support”

Pros

The attention to detail and excellent customer support, along with their proactive follow-up, ensures all issues are addressed properly especially when working with our hardware teams.

Cons

They can provide professional services with quicker turnaround times.

“Great support always ready to help”

Pros

They are always accessible, with a wide range of experts on hand and they maintain a consistently friendly attitude.

Cons

The sales team can be a bit pushy at times, which makes me hesitate to reach out occasionally.

“SHI shines in everything they do”

Pros

SHI International have a customer-centric approach, paying great attention to detail, showing integrity and providing quick turnarounds for quotes.

Cons

It's hard to pinpoint as I don't have any complaints.

“Top notch customer service”

Pros

Our account managers are incredibly supportive, always going the extra mile to assist, and maintain transparency and honesty.

Cons

They are not able to provide services in certain regions globally.

“The client support is the best”

Pros

Pricing is much better aligned to match our PBO P&L goals, it is a huge plus.

Cons

No issues to report here� we have had a positive experience.

“Quick assistance, whenever needed”

Pros

Quick responses to quote requests, along with diligent follow-ups.

Cons

It was a challenge when we had to switch our rep/team after being acquired by a larger company.

“One of the best providers”

Pros

The account representative team is incredibly supportive, with our rep being exceptional� we wouldn't trade her for anything.

Cons

The lack of being local is probably the biggest downside.

“Commendable reps”

Pros

Helpful reps who keep in regular contact and provide status updates.

Cons

There's nothing to dislike about SHI since they've been able to assist with everything.

“Premier IT services from SHI”

Pros

Unbeatable prices and top-notch software procurement services.

Cons

I wish I had known about all their hardware and ITAM services earlier.

“Amazing team! Always ready to support”

Pros

I really appreciate the diverse range of teams they have available to support any IT needs across my business.

Cons

Few downsides, if any. They are competitive with their pricing for professional services.

“Orders processed 6x faster than Amazon”

Pros

Our rep is approachable and easy to talk to. They genuinely listen to the problems and look for ways to resolve them.

Cons

Sometimes it takes up to six weeks to receive equipment, while we could get it the next day from Amazon, and it tends to be more expensive. We also had trouble with imaging from SHI, so we just handle it ourselves for efficiency.

“A top-tier summit for EUC”

Pros

The representatives are consistently helpful and enjoyable to work with and their pricing remains competitive.

Cons

The website can be a bit challenging to navigate at times.

“SHI delivers excellence”

Pros

They have really dedicated account reps who are genuinely helpful and not just "Yes-men."

Cons

Everything has gone well so far and there's nothing to dislike right now.

“Fantastic company with great people”

Pros

It's been great working with teams across North America that are smart, engaged and always proactive.

Cons

I just only regret not starting to work with them earlier, around 2018.