Enterprise, 500+ employees
“Trusted Google Partner”
Pros
The customer support they offer is simply the best. Whenever we reach out to them, they respond quickly and resolve the issues instantly.
Cons
I wish they could improve the first response time for quicker issue resolution.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Enterprise, 500+ employees
“Offers great benefits”
Pros
Shivaami allows us to manage Google Workspace services easily and offers great benefits for their products.
Cons
One thing I dislike is that their support system is not great. It definitely needs improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Enterprise, 500+ employees
“I like it!”
Pros
They provide a lot of benefits across their products, which I really like about them.
Cons
Their support is not very helpful or responsive, which is frustrating when we need it.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Mid-Market, 500+ employees
“Offers reliable service at a reasonable price”
Pros
The team is professional and offers competitive pricing, making it a good deal for customers like us.
Cons
No issues so far. We had a great experience and you can definitely do business with them.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Mid-Market, 500+ employees
“Lacks professionalism”
Pros
Nothing that I like. Honestly, they keep pushing too much to get people into business with them, which is annoying.
Cons
They keep sending emails, making calls, and messaging on LinkedIn, even after I repeatedly asked them to stop.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
1
Functionality
2
Small Business, 11-50 employees
“A trustworthy business ally”
Pros
Shivaami is a great choice for businesses looking for a fast and reliable solution to improve operations. Their customer service is top-notch and they offer a wide range of services to meet all our needs. Mr. Puneet, Mr. Akshay and the leadership team provided expert guidance to us in creating, integrating and managing solutions across multiple vendors and locations. Their all in one services make digital transformation projects smoother, helping businesses avoid migration issues and speed up implementation. I highly recommend connecting with Team Shivaami!
Cons
I wish they were physically closer, but it is great that they are always available online. Plus, they really take ownership of customer issues, coordinate internally and guide you to a solution. The best part is that I do not have to deal with multiple people.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Information Technology and Services, 11-50 employees
“Meets expectations”
Pros
Their customer support is excellent. They pay attention, understand the problems we are facing and provide effective solutions.
Cons
So far, there is nothing that we dislike as we have not had any bad experiences yet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10