Third Wave Business Systems Reviews

“Strong and steady business relationship

Pros

We've been working with the same consultant for over 10 years and they do an amazing job. They really know our systems inside and out. Having a long term, stable relationship like this is super important to us.

Cons

I really miss working with the former CEO. She was amazing and always made sure our business needs were taken care of. Unfortunately, she retired and I haven't really built a relationship with the new leadership yet.

“It really improves business efficiency.

Pros

Third Wave Business Systems is our go to SAP Business One partner. They handle all our ERP needs so we can stay focused on what we do best.

Cons

Working with them has been a great experience. They're super knowledgeable and always deliver results quickly and efficiently.

“They have been super helpful

Pros

Lately, they have been really engaged and super focused on helping us tackle any issue we bring to them.

Cons

Any concerns I've had in the past have been addressed and they're really committed to meeting customer needs.

“Consistently achieving high standards

Pros

They always take a solution-based approach and respond quickly whenever we need help.

Cons

When a new consultant steps in, it can take them a little time to fully understand the issue, which sometimes leads to extra costs and slight delays.

“Exceptional support and rapid response

Pros

They know the system and our environment really well and they have been able to solve any issue we have run into.

Cons

Honestly there's no real downside to working with Third Wave because they're incredibly responsive.

“High-quality service with a dedicated team

Pros

The team is very professional and incredibly knowledgeable.

Cons

Nothing negative to report!! overall, it was a great experience.

“Reliable and helpful customer support

Pros

I just have to say how much I appreciate the outstanding support from their rep. The response time was unbelievably fast, which made a huge difference in getting the issue resolved quickly. They tackled the problem with ease and efficiency, showing some serious problem-solving skills. Plus, they were professional, patient and super attentive to every detail. It was clear they really know their stuff and they explained everything in a way that made it easy to understand.

Cons

I'm happy to share that our old SAP system had some issues with remote user logins, which hurt our efficiency. But ever since we switched to a cloud-based SAP system, things have improved a lot. Now, remote access is smooth and reliable.

“Fast support service and well-structured project management

Pros

Their response time to service tickets is impressive. They're great at troubleshooting and always patient when helping out team members who aren't super technical.

Cons

For recurring issues, I feel like we haven't gotten enough root cause analysis to prevent them from happening again.

“An excellent support team for SAP B1 users

Pros

As a power user of SAP Business One, I know I can always rely on their support to be quick and effective. They have even spotted issues (mostly memory related) that I didn't even know about and flagged them for me.

Cons

They are a toptier partner and sometimes their consulting and support come with premium pricing. But honestly, the quality of their work makes it worth it.

“Experts who grasp our business challenges easily

Pros

They really understand our needs and can program SAP quickly to get things running smoothly.

Cons

There were a few bumps in the beginning but we worked through them pretty quickly.