TierPoint Reviews

Pros

Their website security really puts me at ease. It feels like our assets are being handled with serious protection and our equipment couldn't be in better hands.

Cons

No problems so far with this.

Pros

The staff at this facility are really friendly and genuinely helpful. Everything feels well managed and that makes day-to-day interactions stress-free and simple.

Cons

Honestly, nothing comes to mind that I don't like, I've never run into any problems or issues.

Pros

I'm really satisfied with their managed service and governance teams. The managed service group is made up of people who understand every part of Azure so when something breaks or troubleshooting is needed, I can count on them to jump in and help. On top of that the governance team brings both Microsoft know-how and TierPoint-specific insights for our setup. Their recommendations have helped us cut down on costs and tighten up security by closing loopholes.

Cons

I dont have anything negative to point out...

Pros

Team behind the product and the support they deliver, are amazing. Their crew is always friendly, knowledgeable and fast to jump in whenever we need help. Whether we're troubleshooting an issue, getting access coordinated or working through cross-connect tasks, they consistently go the extra mile to keep everything moving for us. Having a reliable team we can count on and actually enjoy working with, makes a big difference.

Cons

Even though our overall experience with this has been strongly positive, the remote hands support at the Allen DA2 facility has been less consistent. There have been moments of miscommunication and response times that stretched longer than expected which sometimes led to major delays on our side. I can't say for sure whether staffing levels or local resource availability are the cause but tightening up communication and getting response times under control at that site would make an already excellent service even better.

Pros

I've been able to reach a knowledgeable support team and access useful technology resources right when I need them. Communication is simple and they help translate my requests into clear, actionable steps which makes day-to-day work a lot smoother.

Cons

Pricing has continued to creep up over the years. It's tempting to keep expanding and add more services sometimes before you're fully sure of the operational impact which can add risk. Even with that, they've stayed consistent in how well they execute for our team.

Pros

The newer hardware has helped us run our applications faster and deliver products to our customers sooner. We develop our own in-house apps inside the app environment and then distribute them to our customers. The load balancing service also makes it possible to spin up machines on demand which means our customers can turn around responses to their clients much quicker. On top of that the technical support team is excellent, probably among the best I've worked with and they respond to us very quickly. During our annual budget reviews, the sales team really focuses on getting the most value from the spend we put in.

Cons

On occasion, specialized assistance isn't available right away though if we schedule ahead, we still get the results we're looking for.

Pros

Our team really values what this tool brings, a highly dependable nationwide network, plus the flexibility to customize our hybrid setup the way we need it. On top of that the security infrastructure they provide gives us a lot of confidence in how our environment is protected.

Cons

No provider is ever 100% perfect and TierPoint has a couple of spots that could be better. The biggest downside is the cost. It also hasn't always been ideal in terms of accessibility during critical moments especially when outages hit. Finally, we'd like their customer support to show a bit more urgency when issues come up.

Pros

Using it has been a very good decision for our team. The location close to our offices was a big win and the facility itself provides a secure, climate-controlled environment where we can keep our tech stack protected. I also value the environmental monitoring and the proactive notifications, it helps us stay ahead of potential issues. On top of that having 24/7/365 staffing and the overall attention to detail, along with the professionalism of the staff, really gives us peace of mind. Between the security measures and how carefully everything is handled, I feel good about the safety and ongoing wellbeing of our infrastructure.

Cons

Honestly, there's nothing negative to report.

Pros

TierPoint has handled our hosting needs extremely well especially when it comes to running our SaaS workloads. They don't just provide the infrastructure, they also support outsourcing management, security and configuration which has saved our team a lot of time and coordination. What really stands out is their range of security certifications, like SOC, ISO, PCI and HIPAA. Those assurances are a big deal for us because we can pass the compliance credibility directly to our clients which boosts trust and makes it easier to build confidence with customers. Their support is also very knowledgeable and extends what we could do on our own, including 24/7 monitoring and secure configuration practices. That added coverage improves both operational efficiency and our overall security posture. On top of that the client success managers have been incredibly helpful, providing personalized guidance and support that makes it much simpler to navigate the different parts of TierPoint's service offerings. The personalized approach has clearly strengthened our day-to-day operations so overall I feel genuinely satisfied with how they engage with clients. The depth and reliability of their services have helped set a higher standard for our client experience and that value is hard to overstate.

Cons

There isn't anything I'd call a real dislike.

Pros

It's reliability has been absolutely exemplary for us. We hardly ever run into any service problems and whenever downtime is expected, they're proactive about letting us know in advance and communicating clearly.

Cons

Only small thing worth mentioning is that, at times, the portal interface can feel a little cluttered so it takes some effort to take everything in quickly but it's a minor nitpick compared to how well they operate overall.

Pros

I've been using this tool for several years and remain impressed by their reliable, secure and fast servers. The customer support team is knowledgeable, responsive and always helpful.

Cons

Nothing else comes to mind when it comes to drawbacks from my experience.