Vision33 Reviews

“Great team to work with

Pros

They respond to help requests really quickly. They are professional, friendly and always ready to assist.

Cons

I haven't had any issues with them.

“Impressive support with a variety of extra services

Pros

Some of my best experiences have been with our account manager and project manager. They are always just a message away and provide great knowledge and support.

Cons

The transition from base-level support to Professional Services happens quickly, which is great for serious issues. However, sometimes it's frustrating when you are just looking for answers and things get escalated unnecessarily. This mostly happens when seeking general information rather than needing actual service or issue resolution.

“Prompt responses and high-level expertise

Pros

Their team is highly knowledgeable and responds fast when needed.

Cons

The initial blueprinting process wasn't ideal. We needed a more hands-on experience, but the consultant didn't spend enough quality time planning for our go-live.

“Very grateful for the service

Pros

Vision33 is always available and communicates effectively, making things much easier.

Cons

So far, we only have positive things to say about Vision33.

“Superior sales experience with exceptional service

Pros

It is a well-established company with excellent support and reliability.

Cons

There are very few, if any, downsides. They respond quickly and handle issues or questions in a timely manner.

“The role of Vision 33 in SAP B1 implementation

Pros

So responsive team!! However, after implementation, we did run into several issues. That said, we managed to resolve everything and successfully go live.

Cons

Sometimes communication between different teams isn't as smooth as it should be.

“An experienced and capable support partner

Pros

Their support desk usually responds quickly and the team has some highly knowledgeable people. It's great because you get answers right away instead of having to explain the issue multiple times.

Cons

We've had several different account managers, and it takes time for each new one to get fully up to speed. That said, when issues are escalated, they're usually resolved quickly.

“Exceptional support

Pros

Support has been outstanding. They have deep expertise in their field and are easy to work with. Vision33 continues to provide excellent service.

Cons

There's really nothing to dislike about Vision33. They've consistently provided us with excellent service and support, along with helpful recommendations as our business continues to grow.

“One of the least reliable providers we've worked with

Pros

Nothing major. Well, maybe the fact that I don't interact with them as often now since we switched to another provider for our regular SAP needs. Unfortunately, we still have to rely on Vision33 for EDI issues because they hold the rights to the Connector, which means we have no choice but to go through them.

Cons

Customer service has been a big disappointment. Everything takes months to get done. Emails go unanswered, meetings are attended unprepared and commitments aren't followed through. They charge high rates for very little work and treat smaller customers as if they're doing them a favor. Unfortunately, this isn't just a few individuals, the entire company operates this way. Once they know you are locked in with them, they stop prioritizing your needs.

“support network is vast, but services for francophones are lacking

Pros

I really appreciate their responsiveness. I've never been left waiting for answers, and most of the time, their responses are quick and to the point.

Cons

The only downside for me is the limited availability of French-speaking resources. They do have some French-speaking staff but the core of their organization isn't focused on providing services in French. Personally, this hasn't been a major issue, but it's worth mentioning for those outside the English-speaking world.

“A partnership you can rely on

Pros

The team is great at addressing questions and understanding our business needs. They check in regularly and stay updated on our current and future initiatives.

Cons

Some of their preferred partners can be difficult to work with at times. While it does a great job stepping in when issues arise, it can be frustrating to have to escalate problems to them.

“Expert team

Pros

Their staff is very experienced. My account manager understands my business well and knows exactly how we use the software.

Cons

Nothing major. Writing queries can be quite challenging at times.

“They provided quick solutions

Pros

Vision33 provides top-notch service. When we have an emergency, they respond quickly and professionally. Some of their consultants are extremely knowledgeable and always provide great support.

Cons

There's nothing we really dislike about Vision33. In the past, we had an issue with a consultant and experienced slow responses from a former account manager, but those concerns were resolved quickly.

“An outstanding experience with Vision 33

Pros

Their response time is incredibly fast when you email Total Care. They always get back to you right away.

Cons

Honestly telling , we've had no problems. It has been a great experience.

“Project management approach needs major refinements

Pros

SAP is a complete and powerful system. Based on their proposal, we decided to integrate our eCommerce and EDI with their other product, SALT BOX, but the project progress hasn't met our expectations.

Cons

For the SALTBOX project, getting a quote took longer than expected and they changed their pricing both before and during the project. We have no clear timeline for completion or a final cost estimate.