Wildix Reviews

Pros

We value WILDIX's reliability, clear licensing system and excellent integration options.

Cons

Some customers criticized the design of the older devices. The new series, however, has been well received.

Pros

This works as a unified communications system straight away and with some extra effort it can be adjusted to our customer's specific needs. We've used it in situations where other vendors couldn't deliver what the customer needed.

Cons

We had to spend time in training before we knew how to configure the system and it isn't as simple as some alternatives, mostly because it can do so much. Since Wildix is intended for professionals to deploy for their customers though, this training requirement isn't something a new customer needs to worry about.

Pros

Wildix can be used worldwide and installation doesn't require an onsite visit. I like this flexible cloud solution.

Cons

More attention should be given to compatibility with Jabra headsets. Compatibility with Collaboration needs to be ensured or customers will keep saying it works with Teams.

Pros

There's no limit to the functionality and we can build highly advanced features.

Cons

Costs a bit more than I'd like if I have to be honest.

Pros

Wildix X-bees' sales intelligence feature is something I really value. I can quickly search for different topics and find relevant information which saves time. The interface is also easy to use and being able to switch devices smoothly while on calls is unbeatable compared with the competition.

Cons

Turkish language support is currently missing from the user interface but I'm hopeful that this will change in the near future.

Pros

A simple system made my everyday tasks easier, reduced the time spent training new users and ensured that even complex processes could be handled smoothly without being made more complicated than necessary.

Cons

Apps differ noticeably across operating systems especially between Apple and Android with some features and parts of the user experience not staying consistent from one platform to another.

Pros

Multi-tenancy is a plus for our Cloud solutions and license management is done pretty well.

Cons

There aren't many phones available on the market so we're forced to use WILDIX phones that may not meet a business need and we can't use multiple PMS systems.

Pros

The interface is simple to use for both our technical staff and less experienced users. Phones, apps and collaboration are well integrated with quick call transfers and chat.

Cons

More advanced customizations are not always easy. Some settings require technical steps that are not not all that simple. Technical documentation and courses could be improved especially in Italian and made easier to consult.

Pros

As a Wildix distributor locally and someone who uses it every day, I find the interface especially accessible for Collaboration, messaging and X Bees. Global products have often been difficult to adapt to local languages in our market but Wildix handles this well. Users can switch between English and the local language without trouble and technical teams as well as everyday users can understand the portals. The browser and mobile apps also help organizations of all sizes get people onboarded quickly. Security is built into Wildix. With older telecom systems, we used to spend a lot of time discussing firewall rules, VPNs and external SBCs with IT teams. WebRTC and native encryption have changed that, letting us deploy securely from the start without depending on outside tools. We can reassure customers that security is part of the system rather than an add-on. Voice, video, chat, messaging and screen sharing are all combined in one platform. Office staff and technicians use Wildix KITE regularly to share files and screens, helping internal work run more smoothly. Some customers may not value video as much but having messaging and phone and video together is a real strength. Wildix also offers plenty of hosting choice. A customer's own server, a local datacenter in our country or AWS. That flexibility supports newer capabilities such as transcription and AI-driven functions. Overall, it runs with very few issues and supports desk phones, mobile apps and browser access. It works especially well for hybrid and remote teams which became more important during the COVID years. For the small and small-to-medium businesses common in our region, Wildix offers strong value compared with larger vendors.

Cons

Although Collaboration and the mobile apps are accessible and user friendly some people still need repeated training to avoid basic errors. Administrators and teams without VoIP experience may need extra effort and specialist assistance to manage the system. Customers sometimes want to keep using their current phones or other technical equipment. That can be possible but the restrictions can seem illogical. Rental policies can be confusing too, as certain devices are offered only for rent and cannot be purchased which some customers dislike. The cost may also be difficult for very small businesses. Sometimes they have to pay for complete feature packages even when they need only a few features. Since we already need to provide documentation in the local language, we often have to rebuild the training materials ourselves. The standard documentation can be too technical or not clear enough for end users. For telecom operations, updates should not be installed automatically without informing partners or customers. Automatic updates have caused confusion and some releases are not fully stable. We need a way to test updates on local installations before rolling them out to customers.

Pros

Easy to use and comprehensive, Wildix is an all-around solution that works for any infrastructure, from small businesses to larger, more structured organizations. I like it.

Cons

Voicebot voice guidance needs better quality. Implementation is very simple but responses are still too slow.

Pros

Efficient, high-performing products arrive quickly and customer service gets back to me within 24 to 48 hours.

Cons

Support is available only through tickets and not in Italian which can make things difficult. A direct phone number would be useful.

Pros

Modern products bring communication to the next level. AI integration offers many benefits and saves our time and resources.

Cons

No negative experiences so far. Support for us as specialist dealers is excellent and change suggestions are accepted and considered.

Pros

What I really like is that its not a static old product. It keeps evolving with mobile apps for both iOS and Android and integrations with CRM systems and Office 365.

Cons

Annual increases continue even for the existing installed base. Recently introduced restrictions also affect some device models that are no longer available as capex.

Pros

It packs in plenty of functions while keeping things as simple as possible. Users can find the right solution for their needs, whether they run a one-person company or an enterprise.

Cons

No issues at the moment. I'm happy with the overall PBX Virtual solution and its integrations especially the Voice BOT!

Pros

Wildix gives us a comprehensive unified communications platform that works smoothly with our contact centre solutions. Its simple interface and solid telephony features have improved customer interactions and team collaboration.

Cons

More advanced reporting would help and getting the initial configuration done takes time. Some advanced features also require additional modules.

Pros

You have the flexibility to choose between a deskphone, mobile app or collaboration directly from the browser. It also includes built in video and audio conferencing solutions, making it easy to reach out to customers. Plus it integrates with a wide range of platforms, including CRMs for added convenience.

Cons

There's honestly nothing to dislike. The calls are crystal clear, the tools are built to be incredibly useful and everything just works seamlessly.

Pros

I really like how easy it is to put someone on hold and transfer calls. It makes phone calls much more efficient. I also find it super simple to manage multiple users at once, with the option to call another user before transferring them.

Cons

I think the chat feature could use a bit of improvement especially with the ability to text external members. Text messages to Wildix don't always come through very well so having that functionality would be helpful.

Pros

The instant messaging feature is a game changer for the industry I work in. We are always looking for ways to reduce the number of emails we receive daily and the IM feature really helps cut down on that.

Cons

One feature we would really love to see is the ability to conference call with both employees and customers. Getting that up and running would be a huge boost for us and would take our customer service to the next level!