Total 21 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

38%

3

Stars

5%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Medical Practice, 11-50 employees

Less than a year

5.0
December 2025

Real-time clinical transcription is accurate

Pros

One thing I really like about Amazon Transcribe Medical is that it automatically produces highly accurate real-time transcriptions of clinical conversations without me having to intervene.

Cons

It frustrates me that transcription quality can fluctuate a lot based on speakers accents, ambient noise levels or when I am using a lower-quality microphone.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

AR

Anilkumar R.

, N/A employees

4.0
December 2025

good for medical terms

Pros

My experience shows accurate handling of medical terminology, dependable real-time and batch transcription, solid integration with the AWS ecosystem and helpful customer support.

Cons

I have faced accuracy problems, high costs, occasional latency issues and difficult integration challenges when trying to connect it with our existing systems.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

AR

Anilkumar R.

Medical Practice, 500+ employees

5.0
January 2025

Amazing accuracy for medical terminology

Pros

The accuracy with medical terminology is amazing that too both for real-time and batch transcriptions. I also like how well it integrates with the broader AWS ecosystem and their customer support has been helpful when I have needed assistance.

Cons

One thing I noticed is that the accuracy sometimes falls short, costs can add up, latency can be a problem and integration is not always smooth. I also feel that more diverse audio training data is needed to improve performance.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

VHT

Valerie Hernandez T.

Medical Assistant, 11-50 employees

5.0
January 2025

Incredibly fast and easy documentation

Pros

When I use it, documenting patient histories and assessments becomes incredibly fast and easy. I simply speak and if needed, repeat patient details and the tool transcribes everything immediately.

Cons

Not having any built-in storage for the notes I create makes things tricky for me, because if I miss saying something or forget a detail, there is no saved copy to fall back on.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

VHT

Valerie Hernandez T.

, N/A employees

4.0
July 2024

Speeds up patient notes, but not saved

Pros

With Amazon Transcribe Medical, compiling patient histories and doing assessments feels incredibly fast and smooth, I can simply speak even repeat details and it captures and transcribes the patient information straight away.

Cons

because it doesn't save any of the notes I dictate, I find it tricky when I overlook something then I have no stored record to fall back on.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

SJ

saurabh j.

, N/A employees

4.0
July 2024

Great for patient plans

Pros

As a doctor, I find this tool ideal for tracking patients' treatment plans because it helps me keep detailed notes on what I've asked them to follow so they can recover faster.

Cons

I've noticed occasional incorrect transcriptions that can create confusion for me and my patients when reviewing instructions.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

7

A

Anonymous

Medical Practice, 11-50 employees

3.0
June 2024

Turns medical audio into text easily

Pros

Amazon Transcribe Medical lets me turn any medical spoken audio into text with ease. The interface is also user friendly and the transcriptions are highly accurate, making it great for voice-enabled services.

Cons

I am put off by how expensive this service feels when you look at pricing. Also it is better if they refresh the UI/UX so that other users and I can complete tasks with an ease. And currently it does not handle several Indian languages such as Hindi and Marathi. So if they rolled out support for those languages, it would be a huge advantage for companies based in India.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

6

Functionality

7

SJ

saurabh j.

Medical Practice, 500+ employees

5.0
May 2024

Excellent for detailed patient records

Pros

As a physician, I think it is excellent for keeping detailed records of the instructions patients were given. As this helps them follow treatment plans properly and recover more quickly.

Cons

At times I come across incorrect transcriptions which can really cause confusion for me and my team.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

KC

Khushal c.

Medical Practice, 11-50 employees

5.0
May 2024

Hugely helpful for doctor-patient conversations

Pros

Its ability to convert spoken words into text is hugely helpful during conversations between doctors and patients. Overall it feels like a reliable, scalable solution that offers real-time transcribing with relatively few mistakes.

Cons

Occasionally the transcription accuracy drops and because of that I have noticed misunderstandings between patients and doctors. So I really think the transcription needs to be far more precise and dependable and consistent.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

KKG

Kanishk kumar G.

, N/A employees

4.0
May 2024

awsome speech tool, but high price

Pros

One thing I appreciate is that it includes automatic speech recognition, which makes the app really easy and user-friendly. It genuinely helps me push my capabilities to the next level. Their customer support has been extremely helpful many times.

Cons

I find the services rather pricey compared with other providers on the market. The UI/UX isn't particularly effective either which is frustrating. They should introduce several additional user-focused features to make the experience smoother.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

9

Functionality

8

KC

Khushal c.

, N/A employees

5.0
May 2024

Efficient tool so far

Pros

the voice to text translation feature really improves conversations between a doctor and their patients. I also find it to be a reliable, scalable product with real-time capabilities and relatively low error rates.

Cons

Sometimes I notice the transcription accuracy drops which creates confusion and problems in the understanding between patients and doctors because of that, the accuracy needs to be much more precise and dependable.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

7

KKG

Kanishk kumar G.

Medical Practice, 11-50 employees

5.0
March 2024

Incredibly useful speech recognition

Pros

The automatic speech recognition feature is incredibly useful. As it is simple to use and very user-friendly. And whenever I have needed help, the customer support team has been responsive and very helpful.

Cons

Personally I think the services are quite pricey compared with other providers in the market. The UI/UX has not been particularly impressive either and I wish they would add more user-focused features to make the whole experience smoother.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

VU

Verified User

, N/A employees

5.0
October 2022

good for speech to texts

Pros

What I appreciate most about it is that I can easily turn medical speech recordings into text. I find it really simple to use and the transcription accuracy is excellent. I see it being particularly helpful when building voice-enabled services.

Cons

My main complaint is that the pricing is quite high, which can be prohibitive for many projects. I'd also like to see a refreshed UI/UX so tasks are more interactive. Currently Amazon Transcribe lacks support for several Indian languages such as Hindi and Marathi, adding those languages would make it far more useful for India-based companies.

Rating Distribution

Ease of use

9

Value for money

6

Customer Support

9

Functionality

9

VU

Verified User

, N/A employees

4.0
June 2022

Saves time and cost

Pros

I find it less time consuming, cost saving and easy to use.

Cons

Not much to complain about, I just recommend that first-time users proceed with a bit of caution.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Hospital & Health Care, 500+ employees

5.0
June 2022

Saves time and is simple to operate

Pros

Not only does it save me time, but the cost is also reasonable and is simple to operate.

Cons

There are not many drawbacks though I would tell first-time users to proceed with caution.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AG

Abhijeet G.

, N/A employees

4.0
May 2022

great for busy doctors' notes

Pros

What I appreciate most is that it can transcribe individual audio files via asynchronous API batch requests, which genuinely makes it much easier for me to capture notes during the very busy outpatient (OPD) sessions that medical professionals handle every day.

Cons

Honestly I haven't run into any drawbacks so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AG

Abhijeet G.

Medical Practice, 500+ employees

4.0
February 2022

Great for transcribing hectic opds

Pros

I really like that it can transcribe individual audio files using asynchronous API batch calls. That makes it much easier for me to capture notes while handling hectic OPDs as a medical professional.

Cons

To be honest I have not come across any shortcomings up to this point.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9

AG

Aishwarya G.

, N/A employees

5.0
February 2022

best for hard speech and files

Pros

I am very impressed by how well it detects speech, handles overlapping and missed segments and separates speakersits speaker diarization is outstanding. Another plus is that it accepts many different file formats, which I find extremely useful.

Cons

When it comes to using it, I notice a few drawbacks with Transcribe. There isn't a ready-made Python library that hooks into Transcribe on the backend, so you have to set up an AWS account and add your secret keys to the AWS CLI to get it running. I use Google Speech Recognition which is much simpler you can feed the audio file directly and it returns competitive results without the extra setup.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

AG

Aishwarya G.

Medical Practice, 500+ employees

5.0
February 2022

Outstanding speech detection and formats

Pros

The way it handles speech detection, including overlapping and missed segments along with speaker diarization is outstanding. I also love that it accepts a wide range of file formats, which makes it much more easy to use.

Cons

When it comes to using it I run into several practical problems. Such as I do not have access to a ready-made Python package that connects to Transcribe on the backend. Instead I am forced to create an AWS account and supply secret keys so I can operate via the AWS CLI. On the other hand I have used Google's speech recognition which is much simpler. As I can just hand over an audio file and get back strong, competitive transcriptions without the same setup hassle.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

IK

Ira K.

, N/A employees

4.0
February 2022

Modern and easy, but poor help

Pros

the interface is very modern and incredibly easy to use, which makes administration simple and training new users quick, the platform also stays current with the latest technologies.

Cons

However, my experience with their customer service and billing has been awful, there isn't a real human assigned to resolve problems, so requests get routed to an impersonal virtual support system that ultimately passes everything to a tiny, overstretched team elsewhere.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

5

Functionality

8