Clinicmaster Reviews

Pros

One of the best parts of this software is how versatile it is. We can create cases, monitor each patient's individual case and stay on top of important end dates especially for ICBC and WCB files.

Cons

Navigation can be a bit challenging at times. Some tasks take quite a few steps which can make it tougher for staff members who are less tech savvy.

Pros

Working with the customer support team has been a real plus as they're very helpful and pleasant to deal with. The system has also made managing our rehab clinics much better overall.

Cons

There are a lot of features in the system and some of them feel somewhat similar or overlapping.

Pros

The move of client and financial data from V8 to the Cloud version was not a hassle.

Cons

The setup process left us without enough guidance to fully understand how the answers we gave to the onboarding team would actually be used in the new Cloud system or how they would affect our day to day practice and reporting/data tracking once we went live. Because of that, we spent a lot of time trying to work out which of the many Cloud reports contained the information that mattered to us. We also did not realize that moving from V8 to a Cloud format would come with this many ongoing changes and bugs or that the system could slow down during periods of heavy use.

Pros

Being able to use Clinicmaster both at the office and from home is really convenient and I can still keep my clients data confidential. It's also excellent for therapists especially when it comes to entering and completing medical notes without difficulty.

Cons

There are frequent updates which do bring useful improvements but they sometimes change core features and require a bit of readjustment.

Pros

The support we received was excellent. He made sure our feedback was heard and that we felt comfortable using the software. Our satisfaction was clearly his priority and his help made it possible for us to keep using the software in our clinic.

Cons

There are a few minor bugs and some missing features but aside from that the software is excellent.

Pros

Our clinic's dedicated support agent, Suren, has been outstanding. He's consistently available by email or phone and the follow-up has been excellent from start to finish. I also really appreciate the willingness to adapt the support based on our specific needs.

Cons

At this point I really don't have any complaints because the service has consistently been exceptional.

Pros

Moving to the Cloud version was an improvement especially since version 8 had been problematic.

Cons

The training wasn't adequate as we had the impression it was more of a Cloud presentation than actual hands-on training.

Pros

One of the best parts has been the support we consistently get. Being able to notify patients and keep complete records for all of them is really important for our clinic. I also appreciate that whenever something comes up, I can contact Methu and he always helps, often going above and beyond to make sure the issue is handled.

Cons

A frustrating part is how hard it is to customize something specific to fit our clinic or business. For example I wanted to add the appointment location field to include daycare since we work with many daycares but that is not possible unless other companies ask for the same thing too. That does not feel fair when every clinic has its own way of operating.

Pros

Using it is not a hassle. The layout is simple, clear and has a fairly clean visual design.

Cons

Some performance reports are harder to work with especially the analysis report when compared with the previous version of it.

Pros

Moving from the old version to the new one went really well thanks to an excellent service coordinator who guided me through the process. When you're working with new software, having a reliable support team available to answer questions is absolutely essential and that made a big difference here.

Cons

Even with the time zone difference, most of the support team got back to us quickly which really matters to our team. Since the new version is still evolving, it can be a bit difficult to keep re-learning parts of the system after each update.

Pros

Switching to Clinic Master has saved me both time and money year after year. Compared with other scheduling and accounting platforms for clinics, it gives us better access to online payment tools and noticeably more competitive credit card interchange fees. The team also keeps releasing improvements, new features and UI updates that cut down on friction and make daily work more efficient. Because of that we're able to get more done, see more patients and manage it with fewer staff. The biggest bonus is that our patients and customers notice the difference too.

Cons

When we moved up to the V10 Cloud version, their team did guide us through the onboarding process. One thing that could make it even better would be a few instructional videos for patients or clients so they can better understand everything the Patient Portal offers. That would be useful.

Pros

The software is very easy to use and seems really user friendly. The client portal and online appointment booking are major advantages.

Cons

Since the software is cloud based, there are occasional slowdowns. That said it's nothing too serious.

Pros

Starting out as a new aesthetics business owner, this software has made it simple to present all of my services clearly. The client portal is easily the standout feature for me. My clients absolutely love being able to view upcoming appointments, check past invoices and schedule future bookings all through their own personal portal.

Cons

Honestly I wish I had some constructive criticism to share but at this point I haven't come across any problems or noticed any missing features.

Pros

Clinicmaster has really helped me keep my practice far more organized. The communication tools and charting features are the parts I enjoy using the most.

Cons

I am still in the process of learning everything the platform can do since it has a lot of features.

Pros

It covers everything I need and they keep rolling out updates that make the system even better.

Cons

Every now and then an update takes away a feature I used to like. When I mention it to them though they usually do their best to bring it back or accommodate it in the next release.