Not Specified, N/A employees
More than a year
“flexible for patient care”
Pros
Has been a complete solution for managing patient care. It's flexible, user-friendly and has helped us stay aligned with our company's goals and objectives.
Cons
I haven't run into any issues so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
More than a year
“strong tracking”
Pros
It has everything we need in one place. It's very flexible, simple to work with and does a really good job of tracking how well we're performing against our quality measures.
Cons
No drawbacks on my end.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
More than a year
“Great support!”
Pros
About a year ago we moved over to this software and I've loved it from the moment we began using it. The transition was simple and the support has been great, you get help from a real person instead of some automated system saying they'll call you back. The ICD-10 update is phenomenal and is going to be a huge help once the change officially takes effect. I really appreciate how they built in code conversion because it saves you from having to immediately dig through the big book to look everything up. They also keep making updates that improve things for users. I'm very happy with the new changes and the ICD-10 switch will be much more manageable because of them. They're clearly ahead of the curve and that will make everything much more smooth.
Cons
I don't think I have any complaints about it for now.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
Less than 6 months
“customizable notes”
Pros
Right from the start it has delivered more than I expected. It's very user friendly and the ongoing support has been excellent.T he EHR is structured a lot like traditional physician notes which makes it feel familiar and it can be modified to fit the specific needs of your practice.
Cons
One thing I'd still like to see is better communication when a system issue comes up. It would help if all users were notified in something like release notes. That said the turnaround time for fixing problems has definitely gotten better. Anyone considering an EHR should keep in mind that it isn't static it continues to evolve and change.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Not Specified, N/A employees
Less than a year
“user-friendly billing and EHR training”
Pros
Across all of our billing and EHR training we rely on both products. We chose this because its very user friendly and the support has been wonderful. Students pick things up quickly and the instructors are happy with the experience. With so many options out there we're really glad we made the right decision.
Cons
no cons
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10