Doctolib Reviews
Total 10 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars20%
3
Stars0%
2
Stars0%
1
Stars10%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Research, 1-10 employees
“Makes it easy to find specialists”
Pros
It makes it really convenient to find specialists anywhere, even at the last minute.
Cons
A few more filters would be helpful, like being able to choose availability by specific days and other options. The ability to leave comments would also be a nice addition.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Hospital & Health Care, 11-50 employees
“Quick access to doctors”
Pros
Being able to find doctors quickly is a real advantage.
Cons
Wait times can sometimes be quite long in certain specialties.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Real Estate, 51-100 employees
“Simple to book appointments”
Pros
It is simple to book appointments and the whole process is laid out in a clear organized way.
Cons
From my perspective there aren't really any downsides except that certain appointment-specific notes only appear after the booking is completed. It would be more helpful if details like referral requirements or similar instructions were shown before confirming the appointment.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 1-10 employees
“Lets patients schedule online”
Pros
Booking appointments with it is very well optimized. Patients can schedule online without any hassle which makes the whole process simpler and helps cut down waiting times. On the provider side, healthcare professionals can organize and manage their consultation calendars efficiently through the platform which helps avoid scheduling conflicts. Another strong point is the notifications and reminders sent to patients since they help reduce no-shows and improve the overall efficiency of medical practices.
Cons
The part I appreciate less is the cost because the platform can be paid for healthcare professionals and the pricing may vary. Also since patients can book appointments so easily, practitioners' schedules can fill up very quickly which means careful management is needed to prevent overload issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Entertainment, 1-10 employees
“Offers a solid network of doctors”
Pros
Getting started with it is quick and the setup process is simple. The app is easy to navigate, it offers a solid network of doctors across the country and the appointment reminders are probably my favorite feature.
Cons
One thing that could be better is the language support since the app only offers French. It also doesn't display the doctor's location unless you go ahead and book the appointment and aside from that, I don't really have any other complaints.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Entertainment, 101-500 employees
“Modern interface”
Pros
Using it feels very user-friendly and simple and the interface has a beautiful, modern look that makes the whole experience pleasant.
Cons
I can't think of any downsides since everything has been going well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 1-10 employees
“Ease of use”
Pros
I found it very easy to use.
Cons
There isn't much to complain about since it's very practical and just about anyone can use it without trouble.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 1-10 employees
“Poor support”
Pros
Nothing positive to mention. There's no support and they changed the contract.
Cons
This was supposed to be a reliable company but instead I'm stuck in a yearly contract I never signed especially after countless phone calls where they kept assuring me there was no contractual obligation.
Rating Distribution
Ease of use
1
Value for money
3
Customer Support
1
Functionality
2
Renewables & Environment, 51-100 employees
“Large choice of practitioners available”
Pros
Booking appointments is really convenient, the app is simple to use, quick and there's a large choice of practitioners available. Being able to upload prescriptions and other documents online is also very practical.
Cons
I haven't had any bad experience at all since I started using it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mechanical or Industrial Engineering, 1-10 employees
“Quick doctor booking convenience”
Pros
It lets you look up doctors across different specialties, check their details and choose a time that works best for you. I also appreciate being able to send documents in advance which helps avoid spending too much time at the office during the appointment.
Cons
The only downside is not really the software itself but the fact that some doctors are still not listed on the platform. Aside from that, the app is simple to use and the reminders are very helpful.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9