Doctolib

Doctolib Reviews

Total 10 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

70%

4

Stars

20%

3

Stars

0%

2

Stars

0%

1

Stars

10%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8

AA
Alexandra A.

Research, 1-10 employees

4.0

“Makes it easy to find specialists”

Pros

It makes it really convenient to find specialists anywhere, even at the last minute.

Cons

A few more filters would be helpful, like being able to choose availability by specific days and other options. The ability to leave comments would also be a nice addition.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

MO
Marlene O.

Hospital & Health Care, 11-50 employees

4.0

“Quick access to doctors”

Pros

Being able to find doctors quickly is a real advantage.

Cons

Wait times can sometimes be quite long in certain specialties.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

LM
Linda M.

Real Estate, 51-100 employees

5.0

“Simple to book appointments”

Pros

It is simple to book appointments and the whole process is laid out in a clear organized way.

Cons

From my perspective there aren't really any downsides except that certain appointment-specific notes only appear after the booking is completed. It would be more helpful if details like referral requirements or similar instructions were shown before confirming the appointment.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AR
Agathe R.

Hospital & Health Care, 1-10 employees

5.0

“Lets patients schedule online”

Pros

Booking appointments with it is very well optimized. Patients can schedule online without any hassle which makes the whole process simpler and helps cut down waiting times. On the provider side, healthcare professionals can organize and manage their consultation calendars efficiently through the platform which helps avoid scheduling conflicts. Another strong point is the notifications and reminders sent to patients since they help reduce no-shows and improve the overall efficiency of medical practices.

Cons

The part I appreciate less is the cost because the platform can be paid for healthcare professionals and the pricing may vary. Also since patients can book appointments so easily, practitioners' schedules can fill up very quickly which means careful management is needed to prevent overload issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

NC
Nikoloz C.

Entertainment, 1-10 employees

5.0

“Offers a solid network of doctors”

Pros

Getting started with it is quick and the setup process is simple. The app is easy to navigate, it offers a solid network of doctors across the country and the appointment reminders are probably my favorite feature.

Cons

One thing that could be better is the language support since the app only offers French. It also doesn't display the doctor's location unless you go ahead and book the appointment and aside from that, I don't really have any other complaints.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

A
Anonymous

Entertainment, 101-500 employees

5.0

“Modern interface”

Pros

Using it feels very user-friendly and simple and the interface has a beautiful, modern look that makes the whole experience pleasant.

Cons

I can't think of any downsides since everything has been going well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ER
elinah R.

Health, Wellness and Fitness, 1-10 employees

5.0

“Ease of use”

Pros

I found it very easy to use.

Cons

There isn't much to complain about since it's very practical and just about anyone can use it without trouble.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LG
Lucia G.

Health, Wellness and Fitness, 1-10 employees

1.0

“Poor support”

Pros

Nothing positive to mention. There's no support and they changed the contract.

Cons

This was supposed to be a reliable company but instead I'm stuck in a yearly contract I never signed especially after countless phone calls where they kept assuring me there was no contractual obligation.

Rating Distribution

Ease of use

1

Value for money

3

Customer Support

1

Functionality

2

MR
Matthieu R.

Renewables & Environment, 51-100 employees

5.0

“Large choice of practitioners available”

Pros

Booking appointments is really convenient, the app is simple to use, quick and there's a large choice of practitioners available. Being able to upload prescriptions and other documents online is also very practical.

Cons

I haven't had any bad experience at all since I started using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SP
Stephane P.

Mechanical or Industrial Engineering, 1-10 employees

5.0

“Quick doctor booking convenience”

Pros

It lets you look up doctors across different specialties, check their details and choose a time that works best for you. I also appreciate being able to send documents in advance which helps avoid spending too much time at the office during the appointment.

Cons

The only downside is not really the software itself but the fact that some doctors are still not listed on the platform. Aside from that, the app is simple to use and the reminders are very helpful.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9