“Very manageable once learned”

Pros

After you get familiar with the program, it's pretty simple to navigate and move around in.

Cons

When hovering over the schedule, it can be a little too easy to confuse one client with another.

“Ease of writing documents”

Pros

Writing documents is simple and checking the schedule is convenient and clear.

Cons

Insight reports can be difficult to load especially the incomplete documents reports and the progress note due date reminders are not always accurate.

“Convenient layout”

Pros

The interface is simple to use and the SOAP note layout is very simple and clear.

Cons

It does glitch pretty often and can freeze while I'm writing notes which forces me to close the program and sometimes loses the note instead of saving it.

“Wonderful pull-forward feature”

Pros

The pull-forward feature has been really useful and the objective section works well especially with the drop-down box for adding activities. Automatic goal tracking based on data is another feature I've appreciated and the graph visuals make everything much easier to follow.

Cons

At this point, I don't have any negative feedback to share.

“Helpful for longer reports”

Pros

Being able to handle longer documentation like evaluations and progress reports has been really useful.

Cons

The "pull forward" option in the goals section is frustrating at times because it can bring in information that isn't needed.

“Color-coded scheduling works well”

Pros

The color-coded scheduling layout worked really well and made it simple to see everything at a glance.

Cons

Editing meetings or adding more time after they've been scheduled is pretty frustrating. You also can't drag the time blocks with the mouse to extend a meeting while creating it. Instead, you have to pick a time first and then manually enter the minutes under "Duration." It would be much better to drag the slot to the exact length needed or at least have that as an option alongside typing in the duration. Better integration between Fusion meetings and Google Calendar would also be incredibly helpful.

“Great for tracking appointments”

Pros

Scheduling is simple to handle, it's convenient to view everyone's calendars in one place and tracking appointments is simple.

Cons

When we chose it, we expected to generate timesheets directly from the appointment data. Later on, we realized that wasn't possible because the reporting needed for it just isn't there.

“easy to check schedule”

Pros

It's easy to manage and checking the schedule is quick and convenient.

Cons

One thing missing is autocorrect for both spelling and grammar.

“Appoitment booking made effortless”

Pros

Booking appointments is very simple and checking in a client only takes a moment. It's also really helpful having notes and past records kept together in one place.

Cons

Pulling up a client record can take a little longer than expected.

“Can send docs directly”

Pros

The layout is really simple to navigate and being able to send documents directly from Fusion is a big plus.

Cons

Not being able to manually delete documents is annoying. I also wish reminders were easier to remove especially when they're being sent to patients who have already switched to another therapist.

“Helpful note-taking workflow”

Pros

The note-taking setup is simple and really nice to work with and it's especially helpful that information auto-populates once someone is checked in.

Cons

Navigation can be a bit confusing at times. For example, trying to discharge a patient without a session attached takes several steps to figure out.

“Useful reminder alerts”

Pros

Calendar is very simple to use for scheduling especially when it comes to canceling appointments and choosing the reason. The reminder alerts for upcoming progress reports are also really helpful and I appreciate the daily notes area that shows all of my treatment notes that still need to be completed and signed.

Cons

Using it as a supervising SLP has been frustrating. After a client checks in, I have to manually send each treatment note to my clinician or graduate student and with how packed our schedules are, that often creates delays while they wait for me to release it. Once they finish the note, it gets sent back to me for review and if I suggest changes, I have to return it to them again. It turns into a lot of back-and-forth before the note is finally ready for billing and signature. Another downside is that I can't make edits to the treatment note while the graduate student still has it sitting in their queue.

“User-friendly billing and scheduling”

Pros

Billing and scheduling are very user friendly.

Cons

Something that would really help is allowing contributors to add goals while completing daily notes, evaluations or re-assessments. I usually use this with my students so having that option would be especially useful.

“Gets updated regularly”

Pros

Clinicians keep using it because the system is simple to work in, it gets updated often and the ability to pull forward and save language inside the platform is really useful.

Cons

It would be even more beneficial for clinicians if it also had a mobile app.

“Not hard to contact support”

Pros

Love how accessible the customer service team is whenever help is needed. I also really enjoy the wide range of detailed reports available to run.

Cons

there isn't a better way to track Tennessee state insurance. Since the insurance can't be processed through it because of the state's limitations, it would still be helpful to have better tracking for it within the system.

“Very user-friendly system”

Pros

This is probably the most user-friendly system I've worked with and it feels really simple to use.

Cons

I just wish there were a better way to categorize certain things within the system.

“Versatile tool”

Pros

It has a lot of flexibility and it's very user-friendly once you get into it.

Cons

It can take a while to learn where certain kinds of information should be entered and having more free-form sections would make it better. It would also save time if a discharge note could be created directly from a daily note instead of having to write both separately.

“iPad-Friendly with Clean Reports but Lacks Incoming Fax Support”

Pros

It does almost everything I need, and using it on my iPad is a breeze. The reports also look great.

Cons

Not being able to receive incoming faxes is frustrating because I have to pay for another eFax service just for that. Customer service is also slow, and I'd love an option to override or delete things when needed.

“Had a great experience with Fusion”

Pros

I find scheduling excellent. The documentation is top-notch, and the communication through the system works well.

Cons

I think billing improvements are necessary. Better communication with insurance company ETF payments and remittance is needed. Despite providing the information to the insurance companies, they still send paper checks. Additionally, I would prefer to have the ability to email billing balances in bulk and view the history of client communication for each patient.

“Needs some updates”

Pros

The look and interface of the software are really good, clean, modern, and user-friendly making it a pleasure to use. Even new users find it easy to navigate, which makes it really easy to learn. I believe it's also highly accessible, thanks to its simple layout and the range of features that are easy to locate and use. Whenever I've had any issues or needed assistance, I reached out to customer support, and they were always quick to respond. Their helpful customer service made a positive impact on my overall experience. It's really great to have such reliable support whenever I need it.

Cons

The price is a bit high according to me. It is high as compared to other EMR softwares and it also lacks a lot of other built in features.