Fusion By Ensora Health Reviews

“frustrating exit terms

Pros

The default templates are genuinely useful especially for small medical and healthcare businesses. My favorite feature is the "Pull Forward" option for previous notes which makes documentation and paperwork much more manageable and convenient.

Cons

The pricing doesn't feel worth it if you have fewer than 10 users. Support isn't available in real time either since most things get pushed to the online library, FAQs or AI instead of actual personalized help. It's also hard to get one-on-one assistance when you really need it. On top of that, leaving Fusion comes with strict contract terms, including a required 3 or 6-month advance notice before you can cancel so the fine print really matters. Data export was also very frustrating especially based on how poorly they managed a client's exit.

“Not recommended

Pros

There really wasn't anything positive to mention.

Cons

Without a doubt this was the worst billing experience I've ever dealt with. I would absolutely not recommend ENSORA to anyone. Their billing department kept charging me for several months even though they provided no services whatsoever. I made multiple attempts to get the problem resolved but nothing was ever corrected. On top of that, the manager was completely unresponsive and ignored my concerns. The company showed no accountability or professionalism at all. Save yourself the frustration and stay away from this service.

“Well-organized EMR with useful features

Pros

It is so easy to use and it comes with a wide range of features that make documentation and EMR tasks much more manageable. Everything is laid out in a very organized way which helps a lot in day-to-day use.

Cons

I'd really like to see the ability to lock case notes so no one else can delete or change another person's note. It would also help if the appointment list clearly distinguished makeup sessions from regular appointments. Adding a "late cancel" option would be a nice improvement too.

“Missing support

Pros

Back when this platform was still Fusion Web Clinic it was a very different experience. We started using it about 9 years ago under the original company and at that time it was an excellent product. It really felt like one of the most advanced and user-friendly EMRs available for SLPs.

Cons

Customer support is completely nonexistent now, literally zero help when you need it. That was never the case with the original company because their support used to be excellent. Ever since the platform was sold around 2021 to a private equity firm, it feels like the focus shifted away from helping users and toward pushing additional products and services.

“Decent software overall

Pros

I love how easy it is to track the number of visits while handling authorizations. The roll forward feature on daily notes really speeds up documentation. Plus the physician contact log and the ability to quickly fax documents to keep doctors updated are very helpful. All these features make it such a useful tool to have!

Cons

I find it frustrating that I cant add or charge no show fees directly from the calendar view and admin staff are charged the full user rate.

“Solid all around solution

Pros

What I like most about it is how simple the scheduling is, being able to create reports and the fact that the reconciliation process is really easy to understand.

Cons

I cant create or modify rules. Also reports from Insights New take 24 hours to reflect any data changes which is impractical in a fast paced environment. I also cant share Legacy Reports which is a problem because sometimes I just want to share a few reports but they are only for Admin access.

“Fantastic all-around product

Pros

I absolutely love the new features they've added. Being able to search by phone number or date of birth instead of just by name is a huge improvement. It makes the whole program so much more efficient and user-friendly especially when I need to find someone quickly. These updates really make the experience better overall.

Cons

I wish Fusion had a feature to pull reports based on therapist caseload. That would make things a lot easier.

“Very easy to use

Pros

It is incredibly user-friendly, which makes the whole note-taking and documentation process so much easier. I used to dread handling all the paperwork but now everything flows seamlessly. I can get through my tasks much faster and it just makes everything feel so much more organized.

Cons

I really don't like that you can't change the evaluation section of the evaluations. It feels a bit limiting.

“Top-notch product

Pros

Setting tasks and reminders is super easy and I really like how simple it is to communicate through messages. It's all so simple, so I don't waste time trying to figure things out. I can stay on top of everything and keep in touch with my team without any problem.

Cons

Once you delete a message, it's gone for good. There's no way to recover it which can be frustrating at times.

“Ideal system for docs

Pros

The accessibility of the program is one of the best parts. It's easy to use and updating my schedule is so simple. I can make changes on the go without any complications.

Cons

Sometimes, when I try to check in patients, it doesn't pull up the right one. Aside from that, everything else works great!

“Flexible system

Pros

What I like the most about this program is how flexible it is. I can add or remove things as needed, which makes it perfect for my specific needs. I don't feel restricted by the system and that flexibility lets me personalize everything to fit how I work best.

Cons

I really miss the ability to hover over goals and see progress data from a specific date. It used to allow this if you clicked on the date when previewing the goal data but they removed it in the last update. Also, it would be nice to check in my own patients and see my coworkers' schedules.

“Easiest software to use

Pros

It's seriously user-friendly! It's really easy to use and I love that I don't need any special training to figure it out. Everything is right where I need it and I don't have to waste time searching for things.

Cons

If Fusion could make it easier to create PR invoices, that would really simplify invoicing for us.

“Not what I expected

Pros

Having everything in one place has been such a game-changer for me. Instead of flipping between different systems or tabs, I can access everything I need right here. It's super convenient and I feel much more organized.

Cons

I've had a terrible experience with the billing side of Fusion. They drained close to $14,000 from our account, claiming it was for "attempting" collections, even though most of the claims had already been paid. The whole experience felt unprofessional. One of the Fusion employees even smirked and grinned the entire time during a Zoom meeting while we tried to discuss the issue. It's been frustrating dealing with them.

“Simple tool!

Pros

Writing notes and checking patients in when they arrive is so easy now. Everything is laid out in a way that makes sense, so I don't have to waste time figuring out what to do next. It's really efficient and it helps me stay on track during busy days.

Cons

It's really difficult to calculate patient attendance in Fusion. I've had glitches that caused me to lose notes or documents and I've had to redo everything multiple times.

“Very user-friendly

Pros

I really appreciate how easy it is to use the system. It's all written in simple, clear language with no complicated jargon. As someone who isn't super tech-savvy this makes a huge difference.

Cons

I don't like that there are separate documents for re-assessments and initial evaluations. My company doesn't use them and it just feels unnecessary. I'm not sure if it's something we can turn off yet but it would be nice if we could.

“My experience with Fusion

Pros

Honestly I'm not a fan of this program at all. It's really not a good fit for my needs and I think it could be a lot better. I hope they work on making some big improvements because right now it's just not working for me.

Cons

Honestly, I don't like much about it. It's not very user-friendly and I've had appointments disappear. It would be great if it was easier to access patient records.

“Excellent product

Pros

For someone just starting out like me, It is super easy to understand. I had no problem getting the hang of it and it's been a real time-saver. I feel confident using it, which is great as a new practitioner.

Cons

It crashes sometimes and it can take hours to get it fixed. This is super frustrating because it stops clients from checking into their appointments.

“Didn't quite fit my needs

Pros

If you're doing insurance billing, Fusion is amazing. It's so streamlined for that specific purpose and I don't have to worry about errors or delays. Everything just works perfectly when I need to send out claims.

Cons

As a mobile practice, it's been tough not being able to access key charting features on the go. It makes scheduling and charting much harder than it needs to be.

“Quick & simple

Pros

The navigation is super easy and I've been able to document things faster than ever before. I love how I can pull up information from previous notes.

Cons

I honestly don't have any cons so far , I love it! After using a different platform, It's way better in my opinion.

“Umm good tool

Pros

The access to client information is great. I can easily jump from one page to another without any slowdowns and that helps me stay efficient. It's nice being able to review everything I need in one place.

Cons

The mobile app is really hard to use. Moving between pages and files is frustrating. I also wish you could import the last daily note to the newest IFSP progress notes.

“Almost worth it but not quite

Pros

It does what it's supposed to do and gives a solid summary of our financials. It's not perfect but it gets the job done and helps me stay on top of things. I can appreciate that!

Cons

I don't like that it doesn't sync with Microsoft Office calendars and it doesn't link with WebABA or WebABA's billing software. This makes it a nightmare for our office since we have to run two EMRs and two billing systems. It would be so much easier if It just included ABA billing. Also the recent price increase doesn't seem to match any noticeable improvements.

“Simple documentation

Pros

The ease of use stands out for me. Its super user friendly and I love that you can send reports directly through it.

Cons

I have not faced any issues with it. Its amazing.

“Ideal for therapy

Pros

Its pretty simple to use and helps me get everything done. I find it very convenient.

Cons

I find it difficult to get response from the support team when I have an issue. Their customer care needs to improve.

“User friendly tool

Pros

Really like how user friendly it is. It makes learning and using it as a provider really easy. Plus I appreciate how you can access various areas of Fusion but it can also be limited to only the information and areas you need. Works however you want it to!

Cons

There are often issues where Fusion is slow or completely unavailable for long periods. Also using Fusion on mobile is tough and I cant access it easily from my phone at home neither can I view multiple schedules at once.

“iPad-Friendly with Clean Reports but Lacks Incoming Fax Support

Pros

It does almost everything I need, and using it on my iPad is a breeze. The reports also look great.

Cons

Not being able to receive incoming faxes is frustrating because I have to pay for another eFax service just for that. Customer service is also slow, and I'd love an option to override or delete things when needed.

“Had a great experience with Fusion

Pros

I find scheduling excellent. The documentation is top-notch, and the communication through the system works well.

Cons

I think billing improvements are necessary. Better communication with insurance company ETF payments and remittance is needed. Despite providing the information to the insurance companies, they still send paper checks. Additionally, I would prefer to have the ability to email billing balances in bulk and view the history of client communication for each patient.

“Needs some updates

Pros

The look and interface of the software are really good, clean, modern, and user-friendly making it a pleasure to use. Even new users find it easy to navigate, which makes it really easy to learn. I believe it's also highly accessible, thanks to its simple layout and the range of features that are easy to locate and use. Whenever I've had any issues or needed assistance, I reached out to customer support, and they were always quick to respond. Their helpful customer service made a positive impact on my overall experience. It's really great to have such reliable support whenever I need it.

Cons

The price is a bit high according to me. It is high as compared to other EMR softwares and it also lacks a lot of other built in features.

“Good but can be improved

Pros

I value how it convenient and direct it is. Everything I need is consolidated in one location which removes the need for having physical documentation.

Cons

In my opinion, feeding should be treated as a separate discipline from speech.

“Excellent software for therapy

Pros

Organization is key! Being able to easily view and adjust my schedule has been fantastic.

Cons

I often get logged out. I would love the capability to stay logged in on two devices simultaneously in the future.

“A great tool with simple features

Pros

The customer service always responded me effectively. It is the highlight for me. Also I think the system is really easy and adaptable. Anyone can learn and teach it to others.

Cons

I started using this product 5 years ago and there isn't much that has changed. I have suggested a lot of ideas but still haven't seen any progress. I wish I could customize more features in Fusion.

“Fusion of so many amazing features

Pros

Fusion helps us manage multiple areas of our practice from one place. I love the integration between profiles, patient records, claims, billing, and the portal. The new customized intake forms are a significant advantage!

Cons

It is getting better, but I wish there was more flexibility in the reports. I would like to pull any field from the profile into a report.

“Compatible and useful

Pros

It is such an amazing tool that provides accessibility and covenience for people with any type of visual impairment. Great for managing my documentations.

Cons

As a new customer, I find it somehow quite challenging and tricky to use. It should be a bit more simplified.

“Great billing features

Pros

I love the calendar feature that allows me to input each appointment and automatically generate a note for billing once checked in.

Cons

There have been several times when multiple patients were present, and I didn't notice that one or two students weren't checked in. This resulted in notes not being generated, and it was only later that I realized some appointments weren't billed for.

“Made my life easier

Pros

I don't even want to think about what I did before Fusion. Since installing and setting it, I haven't looked back. It's a timesaver, efficient, and incredibly well-designed. The billing feature is amazing and adding home resources is easy, which benefits my patients. Customization is such an ease, and the scheduling and reminders are automatic. Documentation is simple, and the software has grown my practice while meeting all my needs. There are help articles and tutorials for almost everything, but customer support is always available. Accessing it on multiple devices is fantastic, and they now offer Teletherapy. Any issues have been minimal and promptly resolved. I can't thank the Fusion team enough for this excellent product. I tried many other software options before choosing Fusion, and none compare. This is truly an incredible system.

Cons

I honestly have no major complaints. Occasionally, I can't get a live person on the phone, but this is a minor issue because I rarely need to call, and when I leave a message, they respond promptly by phone or email.

“Love it, wish it was more affordable

Pros

I really enjoy that Fusion is designed with pediatric use in mind. The platform is tailored to meet the unique needs of therapists working with children, which makes it a perfect fit for my practice. The ability to complete all my documentation and billing in one place is incredibly convenient. It allows me to focus more on my patients and less on administrative tasks. I can easily document sessions, track patient progress, and handle billing without switching between systems. This integration of features has saved me a lot of time and keeps everything organized in one place.

Cons

For a small practice with one or two therapists providing part-time services, Fusion is expensive. I wish there were different price points for small clinics like some other EMR products offer. I often find myself searching for software that fits my budget better.

“Handled my work more effecienctly

Pros

This software has significantly reduced the additional workload for me. As a pediatrician I have found this really effective and useful service.

Cons

Sometimes there are bugs that pause for a few seconds before automatically progressing to a new page which can be annoying.

“Really like the electronic documentation

Pros

It is really great that it organizes my data really well. It organizes my schedules really well and makes billing very simple for me.

Cons

I found the software a little difficulty to use and learn. It is hard to access it sometimes.

“A bit frustrating at times

Pros

Fusion web clinic keeps my appointments organized by date and time, allows me to check in students, and then proceed with billing. It's simple and effortless to use.

Cons

It can be time-consuming to input all students into the system and bill with all the required information. If you forget to check a student in, you will have to save the SOAP note, go back, check in the student, and then submit the bill.

“I really love this program!!

Pros

Fusion is very streamlined, customizable, and professional-looking. I love how reports look when printed. The POC is automatically created based on the evaluation report and also looks very professional. Goals are automatically filled in on SOAP notes with progress graphs for progress reports. Work is easy to track with the tasks bar on the main schedule page. You can assign different tasks to a therapist, and the daily SOAP note reminder automatically appears once you check a patient in. It's a great EMR system.

Cons

I wish it was easier to create a POC when receiving an evaluation from another clinic. The only other downside is that it is the most expensive EMR system I've seen.

“A complete package for pediatric therapy group

Pros

It is so great to see that it is designed for a pediatric setting. Our multidisciplinary team can use it for everything from efficient record keeping to medical billing.

Cons

I have actually nothing negative to say about this software. It's good that navigation between patient billing accounts and patient records is simplified.

“Streamlines documentation and scheduling

Pros

I like how it makes writing therapy notes quick and efficient. The drop-down options for daily notes save me a lot of time. I also love the customizable setup for evaluations. The reminders for plans of care and evaluations are also very helpful.

Cons

There are minor glitches that bother me. I don't like having to specify am and pm for appointment times and I can't add "other appointments" at the same time there is a canceled appointment on the schedule (e.g paperwork).

“Handles my daily tasks and notes effeciently

Pros

When writing the daily notes I love that there are so many PT activities already present to choose and save from. It helps to make my work easier and quicker.

Cons

When filling in data for the goals section, it doesn't carry over information from previous visits. I would also like to mark a goal as met while keeping it visible but removing it as an option to be addressed. Currently, the only option is to delete the goal entirely, which I don't prefer.

“Very user friendly so far

Pros

Generally, Fusion is very simple to navigate, which is a huge plus for someone like me who needs to stay focused on my daily tasks rather than learning complicated software. The interface is user-friendly, allowing quick access to key functions, making it easier for therapists like myself to manage routine operations such as scheduling, billing, and documentation. Even though I haven't explored many of the other features, such as patient goals and documents, the parts I use most are efficient and user-friendly. The software makes it easy to keep up with appointments, submit billing, and document patient progress without any extra effort, helping me stay organized.

Cons

I'm not sure if there are any cons for me regarding the software. I know I'm not utilizing it to its full potential, and I am not sure about the cost of the system.

“Amazing tool for managing daily tasks

Pros

I enjoy how clear and easy it is to complete assessments and daily SOAP (Subjective, Objective, Assessment, Plan) notes. The system guides me step-by-step through the documentation process, ensuring I don't miss any important details. This guided documentation helps me complete entries quickly while maintaining thorough, organized notes. RedTeam's structured layout is especially helpful for project oversight, making it easier to track project progress and ensure that everything is documented accurately. Having such a clear process keeps my daily documentation efficient and organized.

Cons

I wish it were easier to edit or revise a note without having to make it a draft again. I also wish it was simpler to view current documents for each patient instead of finding them on your schedule and hitting view documents. Sometimes, when moving the mouse to view documents, the schedule switches to other patients.

“A fantastic tool!

Pros

The efficiency of this app is really amazing. I can easily create the right documentation in a short time. It is also really simple to set it up and use it. The customer support is always quick to respond.

Cons

The checkout feature is unclear. I can't always tell who has been checked out since it doesn't get grayed out.

“Our customer success manager was fantastic! When we switched over to support turnaround time long.

Pros

I love the integrated clearinghouse and the ease of posting payments. Claims are processed instantly and sorted into accepted, rejected, etc.

Cons

I dislike the lack of billing clarity when posting patient payments. It's difficult to see which dates were paid and which were not.

“We LOVE fusion! I couldn't imagine a better software!

Pros

Fusion is so simple to use. Notes are concise and not redundant, making them quick to write. Customer service is excellent!

Cons

Managing and finding goals is a bit challenging. I wish they were more visible when writing evaluations and re-evaluations.

“Easy to use. Streamlines aspects of a therapist's job.

Pros

I love how uncomplicated it is to use. The goal bank makes adding goals easy, and the SOAP note makes recording and tracking data simple. Also Fusion Web Clinic allows me to see goal progress in charts as I complete a SOAP note. Progress notes are easy with all the data readily available. Viewing client progress is easy for both me as the therapist and for parents and doctors.

Cons

Setting up different appointment types has to be done manually. For instance, if a progress note is needed every three months, Fusion doesn't automatically generate a progress note appointment; the user must change the appointment type manually. This isn't very time-consuming, but the system should be advanced enough to handle this automatically.

“Fusion works great for my company.

Pros

The documentation and billing features save me a lot of time. It's nice to have all my PAs, POCs, and re-evaluations tracked for me.

Cons

I look forward to being able to charge credit cards through Fusion. I continue to use my own evaluation and re-evaluation templates because they are faster for me, though this doesn't mean Fusion's templates don't work well for others.

“We've been very happy with Fusion Web Clinic. The more I use it, the better it gets!

Pros

Integrated insurance billing, upcoming credit card processing, and simple scheduling and note writing make it very efficient.

Cons

Credit card processing isn't active yet. I can't wait until this new service is fully set up!