Innate EHR Reviews

Pros

Their integration and customization capabilities are exceptional, helping us adapt through various insurance industry changes.

Cons

Nothing stands out as a negative, all software has small issues from time to time but support has been great!

Pros

Innate has saved our office significant time, especially with features like auto-posting EOBs and quick learning curve. The support team's responsiveness is impressive, ensuring minimal downtime.

Cons

Transitioning software systems is always a challenge, but the Innate support team was there every step of the way to help us!

Pros

Amazing features that save time for doctors and their staff, letting them focus on our patients! The facial recognition is very accurate. Automatic posting of EOBs has saved us hundreds of hours of work. Patients can now fill out paperwork on their own devices with the new iTablets feature, which automatically puts their information into our system, saving staff time on paperwork. There are so many features in Innate that I love! It has saved our office a lot of time, money, and effort. With this software, your office can see as many patients as you need to while making sure everything is done right and efficiently.

Cons

Our office has been using this software for over one year now. There is NOTHING we do not like about Innate!

Pros

Everything is in one system and the documentation is compliant and simple to use. My staff likes its ease of use and functionality which saves time and energy for focusing on what matters most, our patients.

Cons

Every now and then, the software may crash or freeze.

Pros

With extensive customization, it can fit whatever a provider needs. Support staff are professional and able to answer any questions that come up and the program is accessible anytime, from anywhere.

Cons

As a cloud based program it needs the fastest possible internet connection to avoid lag.

Pros

Entering notes takes much less time and the process is simple. EOB autoposting saves a lot of time and the new Wizards feature speeds up note writing as well. Patients can receive statements by text or email and pay online which has been a big hit. The payment dashboard tracks both applied and unapplied payments and entering insurance checks has no errors. Moving all patients from our previous system to Innate was a huge bonus since we did not have to enter everyone into the system individually. Doctors can also see the patient queue and know who is next before leaving the office.

Cons

We got tablets too early and bought more than we needed. We later realized that our office does not need a second tablet by the traction unit. We also found other tablet alternatives that would have cost less. Now we will probably need to hardwire the tablets which takes away the point of having them.

Pros

Strong functionality, easy to use and customize, fewer errors and improved staff functions that support patient focused care.

Cons

It's the best software we've used so far and it keeps getting better.

Pros

Around 30% of my practice is personal injury work which calls for detailed records, several kinds of outcome assessments and regular update exams. It lets me create my own macros and add the tests I want, alongside the ones already included. It works efficiently for PI cases and regular patients are quick to handle too. Built in reminders help keep updates on schedule. An initial PI treatment note averages about 36 pages but I can enter the information and generate a note that documents the injuries and helps protect the patient in just a few minutes. For an average patient, it takes only seconds. I also appreciate the credit card vault and the automatic payment posting to the patient's account at checkout. Scheduling is easy and happens during checkout. Charging the card, posting the payment, scheduling one or more follow up visits and finishing the notes takes around 40 seconds and waiting for the card to confirm the charge is the longest part.

Cons

They've included things I didn't realize I could use and I can't think of anything else to add.

Pros

Using the software feels very user friendly and their team responds quickly and gets any issues resolved.

Cons

needing a faster internet connection was a setback in our rural area.

Pros

I was able to transfer my existing patients over to this tool which has been useful for me. They keep updating the software and adding new features. I prefer the dark background because it feels easier on my eyes. The software is easy for me to use and there are many different kinds of reports I can generate, depending on the particular information I'm looking for.

Cons

Some of the videos are now out of date because the software keeps getting updated. I'd like Support to be available 24/7 or at least by 9 a.m. Eastern Time. If there's a software issue when I begin seeing patients, I have to wait until the technicians start before it can be addressed and that can put me behind.

Pros

Moving patients from the old software to the new one is easy. I appreciate not having to keep creating new cases and insurance entries.

Cons

Few of the videos aren't accurate. Because the software is updated often some videos need to be updated too.

Pros

Getting the new system installed was easier than expected. Import tools cut down on the usual data entry involved in switching systems, while onboarding support and video tutorials made the transition less difficult.

Cons

Some features need specific integrations so it's worth checking what's included in the basic package and which upgrades are required for FaceMatch and iTablets. Some services also need third party integrations with particular companies, such as Scheduling with HourMine and Payments with CMS/Nexio.