“Reliable, efficient for years”

Pros

After 30 years in practice one thing I really like about it is how efficient and easy the program is to use. I have been with it since the early days so I have watched the company grow over time and that long-term progress has been impressive. Another big plus is the customer service which has consistently been quick to respond and helpful when needed.

Cons

The biggest inconvenience has been occasional disruption during the many upgrades. That said even when issues come up, they've usually been resolved within 24 hours at most. I'd also prefer better communication around subscription fee increases since those changes haven't always been clearly announced.

“packed with details”

Pros

Getting started with it has been the easiest. It's very user friendly and the support chat along with the help center are simple to access and genuinely useful. The answers you need are always right there when you need them. Also I really enjoy the reporting features and how detailed they can be, plus the ability to customize everything to fit your specific needs.

Cons

One thing I'd like improved is the calendar view. It would be much better if the practitioners names stayed fixed at the top while scrolling. Right now you can only see their names at either the top or the bottom.