“Well organized workflow”

Pros

Right from the start the workflow seems excellent. It's simple to navigate, visually appealing and I really like how well everything is organized and how many ways there are to get tasks done. The customization options are another big plus and the support team has been fantastic.

Cons

I really don't have any complaints. The platform does cover a lot so it takes some time to fully understand all the available options but it never seems tedious.

“Excellent appointment management tool”

Pros

Appointment management is excellent. The app is easy to use and does a really effective job of keeping my clients organized and well managed.

Cons

At this point I haven't come across anything I dislike or any part of the application that's been difficult to use. I am happy with all of the features right now.

“Handy notes and booking”

Pros

Keeping patient information and notes organized with this software has been really helpful. It also lets you book appointments and the system is very simple to use. On top of that it offers really good value for the money.

Cons

The system says the data has been saved but it doesn't actually save. It also logs you out after a while and when that happens, all the data is lost.

“Fantastic support when needed”

Pros

Getting started with this EMR felt very hassle free because the system is user friendly and well organized. The support team has been fantastic and the virtual training sessions really help both you and your staff with personalized settings and live walkthroughs. It's also a big plus that there's a patient portal and a billing system available as an additional subscription that's still reasonably priced. Setting up appointment scheduling soAP notes, charts and registration forms was simple and any time I needed help, the support team was quick to reply to my emails.

Cons

One thing I would have preferred was about 30 extra minutes during the live training sessions since that would have made it possible to go into more detail instead of mostly covering an overview.

“patient portal issues”

Pros

Faxing was about the only part that felt simple and actually worked though we still had to return to our previous fax service in the end.

Cons

This system was presented much better in the sales pitch than it performs in real use. Once we started using it day to day, the interface felt cluttered and confusing which made routine tasks unnecessarily inefficient. The voice dictation tool is extremely limited as well as it doesn't even handle basic punctuation or capitalization so it's not realistic for clinical documentation. On top of that it sent patients incorrect appointment texts and emails including messages we never approved. The patient portal was also often unavailable and we ended up spending a lot of time helping patients work through very basic access problems.

“Fantastic fit for multidisciplinary clinics”

Pros

Running a multidisciplinary practice with Chiropractic, Massage Therapy and Acupuncture means we need a system that can handle a lot and this one covers everything for us. Patients can book online without hassle, the electronic charting includes intake forms soAP notes and the other documentation we rely on and the integrated direct billing for insurance and auto insurance is a huge plus. It's also customizable to match the way our clinic works. Since they're based in Canada, they understand our legislative requirements and their customer service has been phenomenal.

Cons

The biggest challenge at the beginning was how overwhelming it felt especially since we were moving from a paper-based clinic to a fully electronic setup. It definitely would have been tough to get everything configured on our own. That said it was exceptional in walking us through the process step by step and in the end it has absolutely been worth it.

“Outstanding support and steady growth”

Pros

Right from the start the customer service has been A+++++. We've been using it for more than 10 years and it's been really nice to see the product continue to grow with the developments we've needed along the way.

Cons

Because they move fast with development some parts could use a bit more fine-tuning before they shift focus to the next thing. It also seems like clients notice and complain about those issues more than the staff or managers do. Even with that, we still enjoy using it.

“Flexible for scheduling”

Pros

Booking appointments is easy, patient management works really well and the appointment scheduling features are amazing. I also like having the ability to adjust availability for my practitioners when needed.

Cons

Changing practitioner availability could be more convenient. It feels like too many steps are involved just to get to the availability settings and make updates.

“All in one value and support”

Pros

Having everything I need in one system has really cut down on how many separate vendors I have to pay for. My patients have also had no trouble using it which has been a big plus. The onboarding was excellent, customer support has been consistently impeccable and the pricing is very affordable.

Cons

Overall I am very happy with the product. The layout for the cumulative patient profile is a little different from what I was used to but it hasn't caused any real issues. There were also a couple of technical glitches on iPhones and Macs with video not connecting through browser settings but there were solutions available and support responded right away with helpful assistance.

“Reliable for booking appointments”

Pros

Day to day it has been a dependable system for us and whenever something does come up, their tech support team is there and genuinely helpful. The booking workflow is simple and it includes really useful tools for clinic to patient communication, along with staff messaging and the ability to leave notes directly in patient files.

Cons

One improvement I'd suggest is adding more detailed filtering options when exporting patient charts such as by practitioner, service type and date. That would make things much more convenient when we get requests for charts within specific date ranges and need each practitioner to review their own notes before anything is sent out.

“simplifies everything!”

Pros

Running our clinic day to day is much more manageable with Juvonno. The platform is user friendly for both the admin side and the clinical team so it keeps operations simple across the board. Our practitioners often mention how fluid and efficient the charting system is and that has really helped improve their workflow. Another big plus is the real-time chat support as the responses come quickly and the support staff are consistently helpful. The Help Center has also been valuable, with clear, detailed information whenever we need guidance. More than anything, we appreciate that the team truly seems to listen to user feedback and actively works on improvements based on suggestions.

Cons

There are still a few parts that could be better. The HCAI integration for example seems more complicated than it should although that may partly reflect how complex HCAI is rather than the tool alone. It's also not as simple as we'd prefer when it comes to tracking certain appointment types such as MVA or WSIB. In our clinic, we've ended up relying on a separate Google spreadsheet to stay organized with those. The waitlist feature is another area that seems helpful in principle but in practice we've found it a bit awkward to use and think it could be made more user friendly.

“User friendly platform”

Pros

Right from the start I find it very user friendly. It was quick to learn, simple to use and offers plenty of useful options for accessing clinic and clinician stats which helps me make better-informed decisions.

Cons

Well there really isn't much to complain about. Overall it's a very strong product and the team is always quick to respond and adapt when we share feedback about improving a function to better fit our needs.

“Customizable scheduling, plus billing win”

Pros

Between the scheduling tools, client grouping and the option to process insurance through Telus eHealth right inside the software, Juvonno covers a lot of what we need in one place. The Juvonno Pay portal is easy to navigate and makes credit card payments simple to handle. Their team is consistently kind and helpful whenever anything comes up and there are plenty of customization options for both our practitioners and the admin side. It honestly seems worth every dollar.

Cons

There really aren't any major downsides for me to point out. The overall user experience has been very pleasant.

“Fantastic support at every step”

Pros

The customer support team has been exceptional as they are fast to reply and very knowledgeable. We added three new clinics to our network over the past 100 days and throughout the entire onboarding process, we felt supported at every stage.

Cons

The thing I'd suggest is giving more visibility to its features and benefits within the Community forum.

“Supportive team and smooth migration”

Pros

Its support has been excellent and the transition was very easy. The team moved us over from our old system really well.

Cons

Some pages have to be saved but at times saved twice. The connection between booking and checkout could also work better.

“Handy charting templates”

Pros

Whether I am on a PC or using my phone, the platform is simple to move around in. The toolbar lets me switch quickly between the schedule, patient details and charting without any hassle. The charting templates are also really useful for keeping thorough records of the treatments I provide.

Cons

One thing I'd still like to see is a few charting shortcuts for inserting special characters such as arrows.

“Online billing from anywhere”

Pros

Being able to access it online is a huge plus since I can handle billing from home or even on my phone.

Cons

Keeping track of the remaining insurance amounts is a bit frustrating because I still have to manually calculate the different categories.

“very thoughtful features”

Pros

It brings together features that genuinely improve the experience for both patients and practitioners across different specialties. The team also does a good job of actively asking for feedback to keep improving the software and they respond to issues quickly when challenges come up. Support has been excellent as well, with helpful live chat and fast email responses.

Cons

At the moment there's no way to create and add your own custom forms directly into the system. The shortcut links on the charting page could also be refined a bit further.

“quick, useful training”

Pros

The layout is simple and the FAQs are helpful. Training a new team member doesn't take much effort because everything is clearly laid out and easy to find.

Cons

Applying MVA block payments can be a bit frustrating at times.

“simple onboarding process”

Pros

Getting new team members up to speed with it has been very easy because the platform is user friendly and the in-app support is right there when needed. The chat support inside the app has been especially helpful and gets used often for quick assistance during the day. It also includes a Help Centre and that has been a really useful resource for learning how to handle other tasks or pull specific reports.

Cons

One thing that bothers me is that the homepage does not refresh automatically when arrivals are checked in or when appointments are billed. Because of that we have to keep manually refreshing the home page and that is really the only part I do not like.