Mid Market, 51-100 employees
“Reliable billing”
Pros
Handling claim rejections is very easy with this software and it has proven really useful for staying on top of medical claims. Billing is simple and keeping track of outstanding payments is just as manageable. It's also very valuable for monitoring EMDs in the business. Our whole staff relies on it and they see it as one of the most helpful tools we have for managing insurance claim billing and EMDs.
Cons
Moving from one tab to another can be slow at times or may not respond at all. Pulling reports can also be a bit challenging and updating patient demographic information is sometimes harder than it should be.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Small Business, 11-50 employees
“valuable for claims”
Pros
Keeping up with client medical claims is very manageable with this software. Billing is easy and it helps us stay on top of outstanding balances without much trouble. It has been especially useful for tracking EMDs which makes it an important part of how our company operates. We even have a full team dedicated to working in it and they consider it one of the most valuable tools we have for handling EMDs and insurance claim billing.
Cons
Getting comfortable with the system can be a bit challenging at first and it does require some training to learn your way around. After that initial learning period though using it starts to feel natural and becomes second nature.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small Business, 11-50 employees
“responsive support”
Pros
Navigation across the program feels simple, the hot keys help speed things up and customer support has been reliable when needed.
Cons
One downside is how often patches and updates seem to be required.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
7
Mid Market, 51-100 employees
“Clear access to note history!”
Pros
Accessing all previous notes and patient history is very simple which makes it much easier to review past information when needed.
Cons
It would be better if online eligibility could be verified automatically instead of requiring manual steps.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small Business, 11-50 employees
“Multiple schedules in one view”
Pros
Having multiple schedules visible on a single screen is a really useful advantage.
Cons
The transition from one tab to another sometimes doesn't work as well as it should.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
4
Functionality
4
Small Business, 11-50 employees
“All in one workflow”
Pros
Everything being in one system for handling patient files and accounts is incredibly convenient.
Cons
Honestly I don't have any complaints. It's an excellent product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small Business, 11-50 employees
“reliable tools for daily use”
Pros
After using this as our practice management system for more than 13 years it has proven to be a very user friendly program. The feature we appreciate most is the auto payment posting service. It also integrates well with a third party automatic appointment reminder system which has been very effective in helping patients keep their appointments.
Cons
There are still a couple of areas we wish it handled better especially linking family appointments and displaying total family balances more clearly.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Small Business, 11-50 employees
“responsive”
Pros
Right away the system felt pretty responsive and fairly easy to use. The Quick Text feature is especially awesome and makes things faster.
Cons
At the same time not having a patient portal is a big downside. Support and back end maintenance are also difficult to deal with.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
3
Functionality
4
Small Business, 11-50 employees
“Billing and receivables work well”
Pros
Keeping accounts receivable aligned with billing accounts makes adjustments and statements much simpler to reconcile.
Cons
I wasn't a fan of entering collection payments since it was difficult to tell which accounts were actually in collections.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Small Business, 11-50 employees
“well organized provider switching”
Pros
Moving from one doctor to another was simple to manage and the system stayed well organized throughout the process.
Cons
When I needed to fix small errors making those corrections was easy so I have no complaints about it for now.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
