Medcare MSO Reviews

Pros

Sadly my experience with them was negative overall.

Cons

They are a scam, send spam and don't call back. The physical address they list isn't real and several other sketchy businesses are connected to that address.

Pros

They offer us supportive management and a professional workplace which make it a good team to be part of with room to grow.

Cons

This software and their team is problem-free. No cons at all.

Pros

This company regularly track remittances from insurance providers to confirm payments have come in and notify us when a payment is missing. Each week, we receive a breakdown of claims that were submitted, worked on or denied, along with payments received and amounts projected. They also flag billing issues we need to resolve before claims are submitted, helping reduce the chances of denials and payment delays. We also get updates about insurance eligibility and authorizations.

Cons

From my experience I would say there is nothing wrong with it.

Pros

After moving from another group to Medcare MSO I saw a much better return with Medicare. They were more effective at following up on payments and making sure we were paid for things the previous billing company had not secured. Communication with the whole group is smooth and they are very easy to work with. They put real effort into making sure we receive payment for the work we do. Their close attention to detail, along with clear communication, makes them a good group to work with.

Cons

Can't fault it at all. It's great.

Pros

Consistency, professionalism and a truly collaborative approach are what we value most about MedCare MSO. Their team has been exceptionally reliable making room for weekly meetings, providing clear follow-up documentation and consistently arriving prepared with solutions.

Cons

There were some early challenges and points that needed clarification as can happen in a partnership but the team handled them promptly and professionally with a real commitment to improving. Their openness to listening and adjusting, along with their reliable attendance at weekly meetings, has made the overall experience very positive.

Pros

What I appreciate most is how openly and promptly this tool communicates both with my office and among their own staff and I really value the deep, specialized expertise my team brings to every facet of our RCM work.

Cons

Over the fifteen months we've worked together I honestly haven't been able to find any issues or shortcomings, truly there are none to report.

Pros

I valued how smoothly the transition went and how competently Medcare MSO took on a challenging billing situation left by our previous provider. Their rates are very reasonable and the work they put into correcting the prior biller's problems deserves credit. They are careful about keeping claims clean and submitting them on time and they communicate proactively with our office to resolve concerns right away. Their billing and coding knowledge contributes to getting claims paid. Weekly check-ins also give us a regular chance to ask questions and raise concerns. I especially appreciate their readiness to do more than expected to support our office's success and I would be very willing to recommend them to others.

Cons

It's entirely flawless, I'd have to leave this section empty.

Pros

Medcare MSO has a professional team that communicates with us clearly, responds promptly to our requests and delivers high-quality results.

Cons

Zero problems. Really it's a great system

Pros

Communication with them is easy and we meet every week to review the activity report and ask questions about billing codes or concerns over denied claims.

Cons

Not a con per se but I wish for them to be located in Phoenix where they would be familiar with the insurance companies we work with.

Pros

Keeping track of the email pipeline is one of the better parts and it's particularly useful for enterprises that need tighter control over contacts and pipeline management. It also connects nicely with email, CRM, LinkedIn, HubSpot and several other tools without much hassle.

Cons

At times, it loses its connection with the CRM and email which can be frustrating. It also sometimes logs internal meetings as if they were prospect meetings.