MedEvolve Reviews

Pros

It feels really user-friendly and the support team has been amazing whenever I needed help. The whole experience is smooth because the guidance is clear and the responses come in quickly.

Cons

No complaints here, everything has worked well for me so far.

Pros

I find the resources, location, and categories extremely useful, along with the calendar and daily views, especially for entering patient information.

Cons

There is nothing least that i dislike about this software.

Pros

It is remarkably user-friendly, making it highly efficient and convenient for performing a wide range of everyday medical tasks seamlessly.

Cons

Sometimes it freezes and that can take time out of your day

Pros

This system feels really user-friendly especially the scheduling and billing side. It also connected smoothly with our EHR system so daily workflows didn't require much extra switching between tools.

Cons

One feature that's missing for us is the ability to merge duplicate patient records which means we have to handle duplicates outside the platform for now.

Pros

Everything flows nicely, from scheduling, to billing, to reviewing account ledgers. I also really like how the platform makes it simpler to explain balances to patients which saves a lot of time during follow-ups.

Cons

A few of the reports I need take some extra effort to set up and support isn't always instantly available (though it's there most of the time). There have also been occasional server downtime issues that can disrupt work.

Pros

It's been really simple to use, even as our team's needs have changed over the years. On top of that, the support has been exceptional, whenever questions come up, the help is prompt and genuinely useful. We've been using it for about four years now and the experience has stayed consistently positive.

Cons

There's nothing to complain about. I have zero issues and our overall experience with the program has been excellent.

Pros

The charge posting flow and the case management tools make a big difference for our ortho practice. It's simple to document and manage cases by body part and that level of specificity is exactly what we need in day-to-day work.

Cons

I don't enjoy the AR table. If you open a view for an account, you end up having to reset your parameters again from scratch. On top of that, the account analysis section seems designed to generate more detailed reports but the more specific the report is, the more often it returns with no results after a few minutes of loading.

Pros

It hasn't caused any issues for us. It's very user-friendly and simple to pick up. One handy feature is that it flags anything you forget to enter, if something is required for the way the software is designed to work, it highlights it in red so you can fix it right away. We've even onboarded new team members who were able to get the hang of it within a day.

Cons

The only thing I wish were different is the support flow, I'd rather be able to call and speak with someone directly than wait for an email response.

Pros

The tech support line is a real win when the support staff answers, I can usually get to an immediate fix for whatever problem I'm dealing with. That kind of fast resolution is incredibly important in my day-to-day.

Cons

Removing Word and Excel capabilities feels like a serious misstep. On top of that, the custom reporting feature is still pretty limited and a lot of the time it's extremely hard to set up the reports I need. There also seems to be too many different entry points for building reports, between Reports, Account Analysis and Data Mining so it's not always clear where you should start.

Pros

I'm the person in our clinic responsible for training employees to use it and the platform has been surprisingly simple to teach and learn. It doesn't matter whether someone has tons of computer experience or very little, people pick it up quickly and can get through the workflow without constant hand-holding.

Cons

employees keep getting told they can't update the system in a way that hides errors or outdated details. For example, insurance plans that change over time, duplicate referring physician profiles and similar issues can't be covered up for the user group. We regularly review new systems to stay up to date and every other option we've looked at includes a way to manage this kind of outdated or incorrect information. Since it is still our choice, it means we're dealing with a system that contains errors I can't suppress from users so the group can end up selecting the wrong information.

Pros

Whenever something breaks or we hit a snag, help is only a phone call or an email away. The support team doesn't stop at the basics, they genuinely take the extra step to resolve issues, even when the problem isn't MedEvolve itself and ends up being an IT glitch or something tied to our EMR. They also do a great job walking us through what's happening, explaining the steps and teaching us along the way. Honestly, they deserve a gold star for how they handle support.

Cons

We have to run two systems including our EMR. Having to bounce between different workflows can be really frustrating especially because our current EMR is being phased out. Since that's happening, we won't be using MedEvolve anymore in just a few months.