Medgen EHR Reviews

“PERFORMANCE

Pros

The EMR is user-friendly and meets our needs. Working with their team has been a pleasure. He is always eager to assist with any problems or new requests, always providing solutions. He is an asset to Medgen and one of the reasons we stay with the company!

Cons

When the system goes down it is difficult to reach someone

“Good low budget solution

Pros

Our dedicated customer support contact was fabulous and always got things done quickly.

Cons

Sometimes getting things done quickly actually worked against us. Changes would be made before the business fully thought things through or did any testing which is our own fault.

“I use this as my EHR and its pretty good

Pros

I like how easy it is to use and teach to new employees. The software developers try to anticipate our needs, constantly updating and improving the software.

Cons

I don't like how often it goes down even though it has been better in the last few months. I dont like that we get charged for every fax and for eligibility checks. I don't like that when you fax something from a patient's chart you have to close and reopen the chart in order to comment what you just did.