Medical Practice, 1-10 employees
More than a year
“Manager”
Pros
While generally effective as practice management software, occasional malfunctions result in data loss, particularly concerning payment and social security numbers.
Cons
My Vision Express consistently fails to meet healthcare reporting requirements, leading to frustration and wasted time.
Rating Distribution
Ease of use
5
Value for money
2
Customer Support
5
Functionality
2
Medical Practice, 11-50 employees
More than a year
“Easy to use with many great features”
Pros
The Orders and Exam modules facilitate efficient workflow, complemented by responsive support and convenient features like Live Chat and time clock management.
Cons
The Reporting Portal loads slowly and improved metrics reporting is desired.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Medical Practice, 51-100 employees
More than a year
“Great Software for Optical!”
Pros
it is user friendly, inventory management, and integration with external services like Labs, Insurance, Marketing, and CLX.
Cons
Reporting features are lacking, especially for detailed analysis.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Medical Practice, 101-500 employees
More than a year
“Great for Customization”
Pros
MVE's high level of customization, especially with onsite SQL troubleshooting expertise, allows for in-house issue resolution and fosters a productive relationship with the Enterprise team.
Cons
Although training resources are ample, adapting the software to internal policies requires extensive training.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 11-50 employees
More than a year
“Best EMR for eye care”
Pros
With its ease of customization, proactive software updates, and seamless integration with equipment, MVE stands out as the most user-friendly optometry EMR.
Cons
Technical support availability has improved with new hires and localized support.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
More than a year
“Great customer service. Great tech support. Great training. Great system. Value based.”
Pros
MVE fulfills all my requirements promptly and efficiently, offering speed, precision, and customization. The responsive tech support, flexible pricing, and modular approach distinguish it from other EHR/EMR systems. The onboarding team's expertise and interactive training sessions further enhance its usability.
Cons
Proper utilization and understanding of the software are crucial; expecting magic leads to dissatisfaction.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 11-50 employees
More than a year
“Great Full Set of Features, Powerful communication tools for patient contact (text, call, email) but less than ideal support.”
Pros
Offering both cloud and server-based options, MVE's flexibility is commendable. The system's robust inventory management and seamless integration with pre-test instruments outweigh minor drawbacks.
Cons
The scheduler is slow loading time is frustrating and a switch to a different database system is preferred.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
5
Functionality
10
Medical Practice, N/A employees
Less than 6 months
“Average product.”
Pros
As a comprehensive optometry-specific solution, MVE covers all aspects of office and optical management, though direct support may be lacking.
Cons
Their Technical support is unreliable and cloud connectivity is unstable, even with high-speed internet.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
3
Functionality
5