softwareMy Vision Express EHR Software Reviews
29 Reviews
Overall Rating
3.2
29 Reviews
Rating Distribution
5
(6)
4
(7)
3
(7)
2
(4)
1
(5)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
6
Functionality
7
Overall Rating
3.2
29 Reviews
Rating Distribution
5
(6)
4
(7)
3
(7)
2
(4)
1
(5)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
6
Functionality
7
Filters
Specialty
Provider Size
Time Used
Poor customer support and service
Poor customer support and service
Pros
Unfortunately I have experienced poor customer support, spending hours seeking assistance.
Cons
I have spent countless hours seeking assistance but the customer support is lacking.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Kian
Medical Practice, 11-50 employees
More than a year
Sep 01, 2022
Good software overall
Good software overall
Pros
I enjoy their easy to use interface when it comes to making fast appointments.
Cons
Its a good software, however it crashes a lot when i shift between tabs.
Ease of use
8
Value for money
6
Customer Support
8
Functionality
8
Vanessa Z.
Medical practice , 50-99 employees
May 13, 2022
What an EMR should be
What an EMR should be
Pros
Its insurance policy is user friendly and the software is easy to use.
Cons
None really, just need to be able to know how to set it up well.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Alexis R
Small business , 10-49 employees
Apr 15, 2022
Unable to get support
Unable to get support
Pros
The program works very efficiently and offers good features.
Cons
Support is not too keen to help out. Maybe need to fix their feedback speed.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Bruce B.
Small business , 50-99 employees
Apr 05, 2022
Professional, intuitive software
Professional, intuitive software
Pros
Perhaps one of the easier to use softwares when it comes to billing. It makes the exam script super professional, allowing us to add our own logos as well! I love working with this.
Cons
Not a lot to complain, but I do wish it had more apparent updates.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Riina R.
Optometrist assistant , 2-9 employees
Mar 21, 2022
MVE is a great tool
MVE is a great tool
Pros
All of the information is easy to access and is in one place.
Cons
Crashes pretty frequently which delays the work.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Casey W.
Retail, 500-999 employees
Mar 07, 2022
first user
first user
Pros
As a first-time user, I'm eager to explore the product.
Cons
As a first-time user I'd like to try out the software before making a purchasing decision.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Eliabu
Hospital & Health Care, 1-10 employees
N/A
May 01, 2021
Our day to day
Our day to day
Pros
This software significantly aids us by promptly loading doctor information and patient profiles. Customizing reports and managing information accessibility is a breeze.
Cons
Getting in touch with customer service isn't easy, and explaining medical concerns to tech support can be challenging.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
10
Josefina
Medical Practice, 101-500 employees
More than a year
Nov 01, 2020
Worst EHR system for optometrists
Worst EHR system for optometrists
Pros
The calendar feature allowing weekly viewing is quite handy.
Cons
Since November 2019, there have been frequent disruptions and slowdowns, with nonexistent customer support.
Ease of use
5
Value for money
2
Customer Support
2
Functionality
2
Julie
Mental Health Care, 1-10 employees
More than a year
Aug 07, 2020
went from good to bad
went from good to bad
Pros
Five years ago, this software was easy to use with reasonable pricing and reliable support.
Cons
The software now frequently glitches, and support tickets take ages to resolve, with rude responses from staff.
Ease of use
3
Value for money
5
Customer Support
5
Functionality
3
Benjamin
Medical Practice, 1-10 employees
More than a year
Jun 09, 2020
the 1980's called and they want their software program back!
the 1980's called and they want their software program back!
Pros
Unfortunately, it falls short as a barely functional EHR.
Cons
Implementation and support are abysmal, with no customization options. The software is sluggish and outdated.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Anonymous
N/A, 11-50 employees
Less than 6 months
Aug 01, 2019
MVE is extremely slow. They need to update their server (so my IT guy says )
MVE is extremely slow. They need to update their server (so my IT guy says )
Pros
Despite years of use, MVE's efficiency issues persist, worsened by poor customer service. Communication with MVE is frustrating, and the product's performance is subpar.
Cons
The software is slowl despite confirmation from IT professionals that the issue isn't local.
Ease of use
5
Value for money
5
Customer Support
3
Functionality
5
Cynthia
Retail, 1-10 employees
More than a year
May 22, 2019
My Vision Express is probably the worst
My Vision Express is probably the worst
Pros
My Vision Express was affordable and feature-rich, though we couldn't fully utilize all its features.
Cons
The system constantly experiences glitches and lacks user-friendliness.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Melissa
Medical Practice, 1-10 employees
More than a year
Apr 17, 2019
danyel
danyel
Pros
The customer service is prompt in responding to inquiries.
Cons
It's not up to date compared to other HR software options.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
5
Danyel
Medical Practice, 1-10 employees
More than a year
Mar 22, 2019
Sort of Clunky, good 3rd party integration
Sort of Clunky, good 3rd party integration
Pros
Regarding cost, support responsiveness and integration with various patient care tools, MVE is a cost-effective and seamlessly integrated solution.
Cons
The UI feels clunky, completion suggestions are more bothersome than helpful,and form modification is finicky.
Ease of use
7
Value for money
10
Customer Support
8
Functionality
8
Rob
Information Technology and Services, 500+ employees
Less than 6 months
Feb 21, 2019
Continue to struggle with getting support in a timely manner
Continue to struggle with getting support in a timely manner
Pros
The program boasts numerous exceptional features and possibilities, with its integration with Frames Data proving particularly beneficial.
Cons
Each new version release brings more problems, with slow support responses and unfulfilled requests for assistance.
Ease of use
7
Value for money
6
Customer Support
3
Functionality
7
Tonya
Medical Practice, 500+ employees
More than a year
Nov 16, 2018
The most amazing software.
The most amazing software.
Pros
it offers a comprehensive array of features at your fingertips, exceeding expectations upon initial introduction.
Cons
While customer support could improve, the high price is justified by the software's usefulness.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Josh
Medical Practice, 11-50 employees
More than a year
Nov 11, 2018
MVE is NOT for Mac Users
MVE is NOT for Mac Users
Pros
While theoretically easier to navigate compared to other vision software programs, MVE's customer support is generally reliable.
Cons
The software is incompatible with Mac, requiring additional software like Parallels, and support is slow.
Ease of use
3
Value for money
6
Customer Support
7
Functionality
3
Ryan
Medical Practice, 1-10 employees
More than a year
Oct 01, 2018
All in one spot
All in one spot
Pros
Navigating electronic records across multiple sites is effortless, supported by consistently friendly and prompt assistance.
Cons
The software contains vast amounts of untapped information due to its capacity.
Ease of use
7
Value for money
6
Customer Support
6
Functionality
7
Bonnie
Medical Practice, 1-10 employees
More than a year
Sep 21, 2018
My Vision Express is a great software
My Vision Express is a great software
Pros
During my tenure at a previous clinic, MVE proved to be both user-friendly and a financially savvy choice for our small business needs.
Cons
Switching to a different software revealed many features lacking in My Vision Express.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Melissa
N/A, N/A employees
Less than a year
Apr 11, 2018
All in one optometrist tool
All in one optometrist tool
Pros
I love that MVE encompasses all necessary functions from scheduling to chart notes and billing within a single program.
Cons
Relying on the all-in-one functionality of the software makes problems or updates feel debilitating.
Ease of use
10
Value for money
8
Customer Support
7
Functionality
8
Olivia
N/A, N/A employees
More than a year
Mar 01, 2018
Manager
Manager
Pros
While generally effective as practice management software, occasional malfunctions result in data loss, particularly concerning payment and social security numbers.
Cons
My Vision Express consistently fails to meet healthcare reporting requirements, leading to frustration and wasted time.
Ease of use
5
Value for money
2
Customer Support
5
Functionality
2
Lesley
Medical Practice, 1-10 employees
More than a year
Feb 24, 2018
Easy to use with many great features
Easy to use with many great features
Pros
The Orders and Exam modules facilitate efficient workflow, complemented by responsive support and convenient features like Live Chat and time clock management.
Cons
The Reporting Portal loads slowly and improved metrics reporting is desired.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Alisha
Medical Practice, 11-50 employees
More than a year
May 27, 2017
Great Software for Optical!
Great Software for Optical!
Pros
it is user friendly, inventory management, and integration with external services like Labs, Insurance, Marketing, and CLX.
Cons
Reporting features are lacking, especially for detailed analysis.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Amie
Medical Practice, 51-100 employees
More than a year
May 22, 2017
Great for Customization
Great for Customization
Pros
MVE's high level of customization, especially with onsite SQL troubleshooting expertise, allows for in-house issue resolution and fosters a productive relationship with the Enterprise team.
Cons
Although training resources are ample, adapting the software to internal policies requires extensive training.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Jonathan
Medical Practice, 101-500 employees
More than a year
May 21, 2017
Best EMR for eye care
Best EMR for eye care
Pros
With its ease of customization, proactive software updates, and seamless integration with equipment, MVE stands out as the most user-friendly optometry EMR.
Cons
Technical support availability has improved with new hires and localized support.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Steven
Medical Practice, 11-50 employees
More than a year
May 18, 2017
Great customer service. Great tech support. Great training. Great system. Value based.
Great customer service. Great tech support. Great training. Great system. Value based.
Pros
MVE fulfills all my requirements promptly and efficiently, offering speed, precision, and customization. The responsive tech support, flexible pricing, and modular approach distinguish it from other EHR/EMR systems. The onboarding team's expertise and interactive training sessions further enhance its usability.
Cons
Proper utilization and understanding of the software are crucial; expecting magic leads to dissatisfaction.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mary
N/A, N/A employees
More than a year
May 11, 2017
Great Full Set of Features, Powerful communication tools for patient contact (text, call, email) but less than ideal support.
Great Full Set of Features, Powerful communication tools for patient contact (text, call, email) but less than ideal support.
Pros
Offering both cloud and server-based options, MVE's flexibility is commendable. The system's robust inventory management and seamless integration with pre-test instruments outweigh minor drawbacks.
Cons
The scheduler is slow loading time is frustrating and a switch to a different database system is preferred.
Ease of use
8
Value for money
7
Customer Support
5
Functionality
10
Gerry
Medical Practice, 11-50 employees
More than a year
May 01, 2017
Average product.
Average product.
Pros
As a comprehensive optometry-specific solution, MVE covers all aspects of office and optical management, though direct support may be lacking.
Cons
Their Technical support is unreliable and cloud connectivity is unstable, even with high-speed internet.
Ease of use
5
Value for money
5
Customer Support
3
Functionality
5
Benjamin
Medical Practice, N/A employees
Less than 6 months
Aug 18, 2016
Filters
Poor customer support and service
Poor customer support and service
Pros
Unfortunately I have experienced poor customer support, spending hours seeking assistance.
Cons
I have spent countless hours seeking assistance but the customer support is lacking.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Kian
Medical Practice, 11-50 employees
More than a year
Sep 01, 2022
Good software overall
Good software overall
Pros
I enjoy their easy to use interface when it comes to making fast appointments.
Cons
Its a good software, however it crashes a lot when i shift between tabs.
Ease of use
8
Value for money
6
Customer Support
8
Functionality
8
Vanessa Z.
Medical practice , 50-99 employees
May 13, 2022
What an EMR should be
What an EMR should be
Pros
Its insurance policy is user friendly and the software is easy to use.
Cons
None really, just need to be able to know how to set it up well.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Alexis R
Small business , 10-49 employees
Apr 15, 2022
Unable to get support
Unable to get support
Pros
The program works very efficiently and offers good features.
Cons
Support is not too keen to help out. Maybe need to fix their feedback speed.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Bruce B.
Small business , 50-99 employees
Apr 05, 2022
Professional, intuitive software
Professional, intuitive software
Pros
Perhaps one of the easier to use softwares when it comes to billing. It makes the exam script super professional, allowing us to add our own logos as well! I love working with this.
Cons
Not a lot to complain, but I do wish it had more apparent updates.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Riina R.
Optometrist assistant , 2-9 employees
Mar 21, 2022
MVE is a great tool
MVE is a great tool
Pros
All of the information is easy to access and is in one place.
Cons
Crashes pretty frequently which delays the work.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Casey W.
Retail, 500-999 employees
Mar 07, 2022
first user
first user
Pros
As a first-time user, I'm eager to explore the product.
Cons
As a first-time user I'd like to try out the software before making a purchasing decision.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Eliabu
Hospital & Health Care, 1-10 employees
N/A
May 01, 2021
Our day to day
Our day to day
Pros
This software significantly aids us by promptly loading doctor information and patient profiles. Customizing reports and managing information accessibility is a breeze.
Cons
Getting in touch with customer service isn't easy, and explaining medical concerns to tech support can be challenging.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
10
Josefina
Medical Practice, 101-500 employees
More than a year
Nov 01, 2020
Worst EHR system for optometrists
Worst EHR system for optometrists
Pros
The calendar feature allowing weekly viewing is quite handy.
Cons
Since November 2019, there have been frequent disruptions and slowdowns, with nonexistent customer support.
Ease of use
5
Value for money
2
Customer Support
2
Functionality
2
Julie
Mental Health Care, 1-10 employees
More than a year
Aug 07, 2020
went from good to bad
went from good to bad
Pros
Five years ago, this software was easy to use with reasonable pricing and reliable support.
Cons
The software now frequently glitches, and support tickets take ages to resolve, with rude responses from staff.
Ease of use
3
Value for money
5
Customer Support
5
Functionality
3
Benjamin
Medical Practice, 1-10 employees
More than a year
Jun 09, 2020
the 1980's called and they want their software program back!
the 1980's called and they want their software program back!
Pros
Unfortunately, it falls short as a barely functional EHR.
Cons
Implementation and support are abysmal, with no customization options. The software is sluggish and outdated.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Anonymous
N/A, 11-50 employees
Less than 6 months
Aug 01, 2019
MVE is extremely slow. They need to update their server (so my IT guy says )
MVE is extremely slow. They need to update their server (so my IT guy says )
Pros
Despite years of use, MVE's efficiency issues persist, worsened by poor customer service. Communication with MVE is frustrating, and the product's performance is subpar.
Cons
The software is slowl despite confirmation from IT professionals that the issue isn't local.
Ease of use
5
Value for money
5
Customer Support
3
Functionality
5
Cynthia
Retail, 1-10 employees
More than a year
May 22, 2019
My Vision Express is probably the worst
My Vision Express is probably the worst
Pros
My Vision Express was affordable and feature-rich, though we couldn't fully utilize all its features.
Cons
The system constantly experiences glitches and lacks user-friendliness.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Melissa
Medical Practice, 1-10 employees
More than a year
Apr 17, 2019
danyel
danyel
Pros
The customer service is prompt in responding to inquiries.
Cons
It's not up to date compared to other HR software options.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
5
Danyel
Medical Practice, 1-10 employees
More than a year
Mar 22, 2019
Sort of Clunky, good 3rd party integration
Sort of Clunky, good 3rd party integration
Pros
Regarding cost, support responsiveness and integration with various patient care tools, MVE is a cost-effective and seamlessly integrated solution.
Cons
The UI feels clunky, completion suggestions are more bothersome than helpful,and form modification is finicky.
Ease of use
7
Value for money
10
Customer Support
8
Functionality
8
Rob
Information Technology and Services, 500+ employees
Less than 6 months
Feb 21, 2019
Continue to struggle with getting support in a timely manner
Continue to struggle with getting support in a timely manner
Pros
The program boasts numerous exceptional features and possibilities, with its integration with Frames Data proving particularly beneficial.
Cons
Each new version release brings more problems, with slow support responses and unfulfilled requests for assistance.
Ease of use
7
Value for money
6
Customer Support
3
Functionality
7
Tonya
Medical Practice, 500+ employees
More than a year
Nov 16, 2018
The most amazing software.
The most amazing software.
Pros
it offers a comprehensive array of features at your fingertips, exceeding expectations upon initial introduction.
Cons
While customer support could improve, the high price is justified by the software's usefulness.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Josh
Medical Practice, 11-50 employees
More than a year
Nov 11, 2018
MVE is NOT for Mac Users
MVE is NOT for Mac Users
Pros
While theoretically easier to navigate compared to other vision software programs, MVE's customer support is generally reliable.
Cons
The software is incompatible with Mac, requiring additional software like Parallels, and support is slow.
Ease of use
3
Value for money
6
Customer Support
7
Functionality
3
Ryan
Medical Practice, 1-10 employees
More than a year
Oct 01, 2018
All in one spot
All in one spot
Pros
Navigating electronic records across multiple sites is effortless, supported by consistently friendly and prompt assistance.
Cons
The software contains vast amounts of untapped information due to its capacity.
Ease of use
7
Value for money
6
Customer Support
6
Functionality
7
Bonnie
Medical Practice, 1-10 employees
More than a year
Sep 21, 2018
My Vision Express is a great software
My Vision Express is a great software
Pros
During my tenure at a previous clinic, MVE proved to be both user-friendly and a financially savvy choice for our small business needs.
Cons
Switching to a different software revealed many features lacking in My Vision Express.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Melissa
N/A, N/A employees
Less than a year
Apr 11, 2018
All in one optometrist tool
All in one optometrist tool
Pros
I love that MVE encompasses all necessary functions from scheduling to chart notes and billing within a single program.
Cons
Relying on the all-in-one functionality of the software makes problems or updates feel debilitating.
Ease of use
10
Value for money
8
Customer Support
7
Functionality
8
Olivia
N/A, N/A employees
More than a year
Mar 01, 2018
Manager
Manager
Pros
While generally effective as practice management software, occasional malfunctions result in data loss, particularly concerning payment and social security numbers.
Cons
My Vision Express consistently fails to meet healthcare reporting requirements, leading to frustration and wasted time.
Ease of use
5
Value for money
2
Customer Support
5
Functionality
2
Lesley
Medical Practice, 1-10 employees
More than a year
Feb 24, 2018
Easy to use with many great features
Easy to use with many great features
Pros
The Orders and Exam modules facilitate efficient workflow, complemented by responsive support and convenient features like Live Chat and time clock management.
Cons
The Reporting Portal loads slowly and improved metrics reporting is desired.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Alisha
Medical Practice, 11-50 employees
More than a year
May 27, 2017
Great Software for Optical!
Great Software for Optical!
Pros
it is user friendly, inventory management, and integration with external services like Labs, Insurance, Marketing, and CLX.
Cons
Reporting features are lacking, especially for detailed analysis.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Amie
Medical Practice, 51-100 employees
More than a year
May 22, 2017
Great for Customization
Great for Customization
Pros
MVE's high level of customization, especially with onsite SQL troubleshooting expertise, allows for in-house issue resolution and fosters a productive relationship with the Enterprise team.
Cons
Although training resources are ample, adapting the software to internal policies requires extensive training.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Jonathan
Medical Practice, 101-500 employees
More than a year
May 21, 2017
Best EMR for eye care
Best EMR for eye care
Pros
With its ease of customization, proactive software updates, and seamless integration with equipment, MVE stands out as the most user-friendly optometry EMR.
Cons
Technical support availability has improved with new hires and localized support.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Steven
Medical Practice, 11-50 employees
More than a year
May 18, 2017
Great customer service. Great tech support. Great training. Great system. Value based.
Great customer service. Great tech support. Great training. Great system. Value based.
Pros
MVE fulfills all my requirements promptly and efficiently, offering speed, precision, and customization. The responsive tech support, flexible pricing, and modular approach distinguish it from other EHR/EMR systems. The onboarding team's expertise and interactive training sessions further enhance its usability.
Cons
Proper utilization and understanding of the software are crucial; expecting magic leads to dissatisfaction.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mary
N/A, N/A employees
More than a year
May 11, 2017
Great Full Set of Features, Powerful communication tools for patient contact (text, call, email) but less than ideal support.
Great Full Set of Features, Powerful communication tools for patient contact (text, call, email) but less than ideal support.
Pros
Offering both cloud and server-based options, MVE's flexibility is commendable. The system's robust inventory management and seamless integration with pre-test instruments outweigh minor drawbacks.
Cons
The scheduler is slow loading time is frustrating and a switch to a different database system is preferred.
Ease of use
8
Value for money
7
Customer Support
5
Functionality
10
Gerry
Medical Practice, 11-50 employees
More than a year
May 01, 2017
Average product.
Average product.
Pros
As a comprehensive optometry-specific solution, MVE covers all aspects of office and optical management, though direct support may be lacking.
Cons
Their Technical support is unreliable and cloud connectivity is unstable, even with high-speed internet.
Ease of use
5
Value for money
5
Customer Support
3
Functionality
5
Benjamin
Medical Practice, N/A employees
Less than 6 months
Aug 18, 2016