My Vision Express Reviews

“Lacking in so many areas

Pros

Unfortunately, my experience with My Vision Express was not good. Their customer support service was poor as I had to wait hours to get the assistance.

Cons

I have been trying to get in touch with someone in the finance department for 6 months now. And I spent more than 4 hours on hold, but still no one has helped me nor I received a call back. Very Disappointed.

“Reliable for most parts

Pros

I love their easy to use interface when it comes to making fast appointments.

Cons

Its a good software, however it crashes a lot when I shift between tabs.

“The ideal EMR system

Pros

The insurance policy really easy to understand, and the software itself simple to use. I had a smooth experience navigating through everything.

Cons

None really, just need to be able to know how to set it up well.

“Trouble getting the support we need

Pros

My Vision Express works really efficiently. Also it has some great features. I am definitely satisfied with how it performs.

Cons

Support is not too keen to help out. So I would suggest they should make amendments in their feedback process.

“User-friendly software

Pros

Perhaps one of the easier to use softwares when it comes to billing. It makes the exam script super professional, allowing us to add our own logos as well! I love working with this.

Cons

Not a lot to complain, but I do wish it had more frequent updates.

“Valuable tool

Pros

Everything I need is very easy to find as everything is available in one spot.

Cons

Crashes pretty frequently cause delays in our work.

“Haven't explored it yet

Pros

As a first-time user, I'm eager to explore the product. So far now I have not much to share.

Cons

I want to give it a try as a first-time user and if it works well for me, then I'll decide whether to go ahead and purchase it.

“Part of our everyday workflow

Pros

My Vision Express has been a huge help for us. It loads doctor information and patient profiles right away. We have also figured out how to get the reports to come out just right, with all the details we need. Plus, we can hide certain information from staff who don't need to see it, which is really useful.

Cons

Getting in touch with customer service isn't always easy. Also at times, it's tough to explain our medical concerns to the tech team.

“Not suitable for optometry practices

Pros

The calendar feature is good as it provide us a weekly view but thats about it.

Cons

I keep getting knocked off and it's really slow. Ever since they shut everything down back in November 2019 because of a potential hacker, things have just gone downhill. Also the customer support is basically nonexistent now, which makes it even worse.

“Once good, now disappointing

Pros

Five years ago, When I first started using this software it was easy to use with reasonable pricing and reliable support.

Cons

And now, it glitches every 10 minutes. It takes months for support tickets to get answered and resolved. And when I finally manage to get in contact with someone, they're rude, which makes everything even worse.

“Feels outdated, like it's stuck in the 80s

Pros

Unfortunately, it falls short on my expectations as it is a barely functional EHR.

Cons

Where do I even start. The implementation and support are terrible. There is no customization at all. And it is not really cloud-based like they claim as it is just a Windows program and only works on Windows devices, not Mac, iPhone or iPad. Plus it is very slow and honestly looks like something straight out of the 1980s.

“Very slow, it needs an upgrade

Pros

Well I am using MVE for several years now, and I have put in a lot of time entering all my inventory and customer info into the software. Because of that, I don't want to switch, especially with how busy things are right now. With every upgrade, I keep hoping they'll fix the slow performance, but it's actually worse than ever. Every page takes forever to load, and printing anything takes forever.

Cons

I have spent so much money hiring an IT professional to make sure my mainframe computer is hardwired, that I have the best commercial router and that my Wi-Fi speed is at 1000. However the issue is definitely with MVE. And trying to communicate with them about anything is beyond frustrating. You have to make an appointment just to talk to someone on the phone. Honestly, I'd give MVE an F when it comes to customer service and product efficiency.

“Had the worst experience

Pros

My Vision Express was affordable and feature-rich, though we never used all its features.

Cons

The system constantly glitches which annoys me and it's not user-friendly at all.

“Customer support is decent

Pros

Well the customer service is simply the best as they respond to my inquiries quite quickly.

Cons

It's not up to date compared to other HR software options I have used.

“A bit awkward but integrates well with others

Pros

My Vision Express is very affordable which I like the most about it. Their support team responds quickly and also it integrates really well with a lot of patient care and management add-ons.

Cons

Its UI feels a bit clunky and the suggestions for completion are more annoying than helpful most of the time. Modifying forms is also difficult than I expected.

“Struggling to get timely assistance

Pros

It has a lot of great features and possibilities. Also the integration with Frames Data is quite helpful and makes things a lot easier for us.

Cons

Every time a new version comes out, it ends up disturbing other features, and we can't get timely support to fix the issues. When we ask for a feature to be fixed or added, it takes months or it never even gets resolved at all. We have also been told there is no one available to help us set up new reports or train us on the Reporting Tool because all the staff who built the program have left the company. On top of that, we've been trying to get the info needed to integrate with Epic for over a year now, and despite multiple requests, we still haven't gotten anywhere.

“Simply outstanding

Pros

Everything we need is right there in the palm of our hand. It does everything we can think of and much more. We were honestly blown away when we first got introduced to MVE.

Cons

Customer support is not the best and needs improvements, but I would say they were still really helpful to us. However I would say the price was a bit on the high side, however it's totally worth it.

“Not designed for Mac users

Pros

In theory, it looks like it is easier to use than other vision software programs. Again I would like to state that in theory. And yes customer support is usually available, too which is a plus.

Cons

If you are a Mac user, this is a real struggle. I don't understand why it is not compatible with Apple computers like who still uses a PC these days? If you are set on using a Mac, you'll need Parallels (or Boot Camp) to switch between Mac and Microsoft, instead of dealing with the Microsoft Remote Desktop app. That Remote Desktop is always lagging and crashing. If you're on a Mac and need to do eye exams quickly or check someone out efficiently, this probably is not the right choice for you. If MVE would just make a Mac version, designed by someone who understands user-friendly features (not just a doctor), I wouldn't have any complaints. And yes customer support is there, but it takes them a long time to actually fix anything.

“Everything we need in one place

Pros

My Vision Express is really easy to navigate through the electronic records across several sites. Also the support team is great as they are always friendly and quick to respond whenever I reach out to them.

Cons

There is so much information packed into this software. And I am sure there is a lot we're not even using yet because the program is so packed with features.

“All in one optometrist tool

Pros

I love that MVE encompasses all necessary functions from scheduling to chart notes and billing within a single program.

Cons

Relying on the all-in-one functionality of the software makes problems or updates feel debilitating.

“Manager

Pros

While generally effective as practice management software, occasional malfunctions result in data loss, particularly concerning payment and social security numbers.

Cons

My Vision Express consistently fails to meet healthcare reporting requirements, leading to frustration and wasted time.

“Easy to use with many great features

Pros

The Orders and Exam modules facilitate efficient workflow, complemented by responsive support and convenient features like Live Chat and time clock management.

Cons

The Reporting Portal loads slowly and improved metrics reporting is desired.

“Great Software for Optical!

Pros

it is user friendly, inventory management, and integration with external services like Labs, Insurance, Marketing, and CLX.

Cons

Reporting features are lacking, especially for detailed analysis.

“Great for Customization

Pros

MVE's high level of customization, especially with onsite SQL troubleshooting expertise, allows for in-house issue resolution and fosters a productive relationship with the Enterprise team.

Cons

Although training resources are ample, adapting the software to internal policies requires extensive training.

“Best EMR for eye care

Pros

With its ease of customization, proactive software updates, and seamless integration with equipment, MVE stands out as the most user-friendly optometry EMR.

Cons

Technical support availability has improved with new hires and localized support.

“Great customer service. Great tech support. Great training. Great system. Value based.

Pros

MVE fulfills all my requirements promptly and efficiently, offering speed, precision, and customization. The responsive tech support, flexible pricing, and modular approach distinguish it from other EHR/EMR systems. The onboarding team's expertise and interactive training sessions further enhance its usability.

Cons

Proper utilization and understanding of the software are crucial; expecting magic leads to dissatisfaction.

“Great Full Set of Features, Powerful communication tools for patient contact (text, call, email) but less than ideal support.

Pros

Offering both cloud and server-based options, MVE's flexibility is commendable. The system's robust inventory management and seamless integration with pre-test instruments outweigh minor drawbacks.

Cons

The scheduler is slow loading time is frustrating and a switch to a different database system is preferred.

“Average product.

Pros

As a comprehensive optometry-specific solution, MVE covers all aspects of office and optical management, though direct support may be lacking.

Cons

Their Technical support is unreliable and cloud connectivity is unstable, even with high-speed internet.