Mental Health Care, 500+ employees
More than a year
“Robust Software”
Pros
The software offers a comprehensive set of features for both outpatient and inpatient settings, including the ability to customize existing forms or create new ones.
Cons
The software's reliance on Java and potential maintenance requirements underscore its susceptibility to performance issues and the need for ongoing IT support.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
5
Functionality
8
Medical Practice, 500+ employees
More than a year
“Nursing Perspective”
Pros
The home viewing screen is user-friendly, providing a comfortable starting point for training sessions and simplifying navigation.
Cons
While the software offers extensive functionality, its complexity may deter some users from fully utilizing its capabilities, limiting its effectiveness in improving workflow efficiency.
Rating Distribution
Ease of use
5
Value for money
8
Customer Support
8
Functionality
8
Mental Health Care, 51-100 employees
Less than 6 months
“Not practical in M.D. private practice. of Psychiatry.”
Pros
Unfortunately, the software significantly slows down workflow processes, requiring repetitive manual data entry and contributing to inefficiencies.
Cons
Despite its dominance in the mental health field, the software has failed to undergo significant improvements over time, leaving users with outdated and inefficient tools.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Mental Health Care, N/A employees
Less than a year
“Avatar, the Good, The Bad and the Ugly”
Pros
Avatar can be customized to meet various state and federal requirements, offering users flexibility in adapting the software to their specific needs. Customer support is generally professional and responsive to requests for adjustments.
Cons
Documentation discrepancies, navigation challenges, and unnecessary repetition of data entry tasks contribute to confusion and frustration among users, highlighting the software's usability issues.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
4
Mental Health Care, N/A employees
More than a year
“Very costly, not user friendly, terrible business model.”
Pros
If properly configured by dedicated IT staff, this software can be highly customizable and robust, accommodating extensive data storage and reporting capabilities.
Cons
complexity and lack of in-house support make it financially unsustainable for smaller operations, while its disjointed modules and high licensing costs further hinder user satisfaction and efficiency.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
5
Medical Practice, N/A employees
More than a year
“Worst EMR I have ever encountered”
Pros
There are no redeeming qualities to this product whatsoever. It consistently fails to meet expectations and falls short in every regard.
Cons
Excessive formatting requirements and cumbersome data entry processes result in unnecessary time and effort spent on basic tasks, detracting from overall user experience.
Rating Distribution
Ease of use
2
Value for money
1
Customer Support
1
Functionality
2
Not Specified, N/A employees
Free Trial
“Ahhhhh!”
Pros
The upgrade from Avatar to myAvatar was relatively simple and fast, requiring minimal training for staff. Despite its flaws, the transition was smooth, and no major issues were encountered.
Cons
The software's persistent bugs and performance issues make it unreliable and impractical for everyday use, undermining its effectiveness as a mental health management tool.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
8
Functionality
8