myAvatar Reviews

“Absolute trash software

Pros

There is absolutely nothing redeemable about this software. It should be purged from the earth.

Cons

I’ve been in the field of social work for nearly two decades, and I can say without exaggeration that this is the most counterintuitive, clunky, and glitch-ridden software I’ve ever used. Basic, essential information—such as emergency contacts, diagnoses, and insurance details—is buried behind layers of poorly organized menus and cannot be accessed efficiently. Note sections must be completed in an illogical, forced order, and the system regularly deletes client signatures or blocks access to notes you’ve already written. Netsmart Avatar is so fundamentally dysfunctional that its implementation by an agency should be considered a red flag for prospective employees. It actively hinders productivity, jeopardizes documentation integrity, and adds needless stress to already demanding work. I would give it zero stars if that were an option.

“Trash software

Pros

Nothing. Garbage software.

Cons

I’ve been in be behavioral and mental health fields for over 15 years, and I’ve genuinely never worked with a less user friendly interface in my entire career. Bugs and glitches are an hourly occurrence, that is, when you’re able to log in at all.

“Worst software I have used.

Pros

This software is exceptionally poor in its setup quality and integration with insurance companies, causing significant operational challenges.

Cons

This software suffers from a multitude of issues including a poor user interface, inconsistent design, frequent bugs, readability challenges, and overall difficulty of use.

“Terrible

Pros

There is absolutely nothing redeemable about this software. It is subpar in every aspect, and I would strongly advise against its use.

Cons

The software is riddled with bugs and fails to function properly even under optimal conditions, making it highly unreliable and frustrating to use.

“Avatar: How to make large caseloads seem even larger.

Pros

One potential positive aspect is that it creates job opportunities for IT personnel specializing in EMR systems.

Cons

The platform's outdated appearance reminiscent of the "dial-up" era contributes to its slow performance and frequent crashes. Its inefficiencies and lack of user-friendliness have led to significant frustration among users, impacting their job satisfaction and productivity.

“In FULL agreement with the other 22 people that left reviews

Pros

Despite its flaws, it's marginally easier to use than the previous EMR we employed.

Cons

Lack of user-friendliness indicates that the designers of the software lack practical experience in the field, resulting in excessive clicks and inefficient workflows, ultimately creating more work for users.

“Initial Assessment of EHR among multiple types used

Pros

Unfortunately, there is nothing commendable about this software. It consistently underperforms and is frustratingly repetitive.

Cons

Users frequently encounter data loss and frustration due to the software's tendency to unexpectedly discard entered notes. Additionally, the bundling feature fails to provide useful assistance and instead adds unnecessary repetition to tasks.

“Do not recommmend

Pros

The software's simplistic interface and background colors may be considered somewhat appealing, especially for users who prefer straightforward designs.

Cons

The software's functionality is often compromised, lacking essential features such as the ability to search for studies or track quality metrics effectively.

“I've used others so I am aware what good looks like.

Pros

It's difficult to identify any significant positives about this software. Its complexity and lack of transparency might serve purposes other than legitimate medical practice management.

Cons

In-person support was promised but not delivered upon implementation, and the software's unintuitive design makes it challenging to locate information efficiently. The transition from MyAvatar to MyAvatarNX exacerbated existing issues, leading to user demoralization and decreased job satisfaction.

“We've been using Avatar for 6 years and it still leaves me in despair.

Pros

Certain elements of the software may give the impression of a legitimate medical-grade EHR system, despite its overall deficiencies.

Cons

The software does not meet the standards of medical-grade EHR software, falling short in terms of reliability, usability, and functionality.

“Horrible software that should not be used

Pros

There are no discernible advantages to using this software. Prospective buyers should exercise caution and avoid it altogether.

Cons

Overall, the software is deemed unfit for any purpose and should be discontinued to prevent further frustration and inefficiency.

“myCrapatar

Pros

There's very little to appreciate about this software. Compared to other systems, its reliability is questionable, and its functionality is severely lacking.

Cons

Numerous usability issues, including unreliability, slow performance, fragmented patient information, and poor organization of prescription history, pose significant risks to patient safety and contribute to user dissatisfaction.

“Avoid Avatar

Pros

While Avatar boasts a wide range of features, the convoluted steps required to complete even simple tasks and the counterintuitive interface make it an absolute nightmare to navigate.

Cons

The program's poor design and cumbersome workflows make even simple tasks, such as entering medication orders, unnecessarily complicated. Additionally, the lack of basic features like cut-and-paste functionality within the program further exacerbates user frustrations.

“No support

Pros

Although it was satisfactory when initially purchased, the software's quality has significantly declined over time.

Cons

Cost, lack of support, and limited customization options contribute to user dissatisfaction and hinder efficient use of the software.

“Barely better than paper

Pros

Avatar represented a substantial upgrade from our previous software, SATIS, approximately 15 years ago. Despite its limitations, it felt like a significant improvement at the time.

Cons

Recent upgrades have worsened the software's functionality, leading to increased inefficiencies and frustration among users. The software's slow performance and lack of essential features suggest a lack of consideration for user needs and workflow efficiency.

“This Program is the absolute WORST medical program I have ever used and it is also the slowest one.

Pros

Turning off the software at the end of each day may be the only relief users experience from its inherent frustrations.

Cons

The software's sluggish performance and lack of user-friendly features make scheduling appointments a time-consuming and frustrating task.

“Designer clearly never worked in the field

Pros

It's challenging to identify any standout features of this program that aren't offered more effectively by competing software.

Cons

The software's cumbersome interface and lack of customization options hinder efficient documentation and make it difficult for users to access and edit patient records effectively.

“Absolutely the WORST!!

Pros

One minor positive is the ability to customize the screen color, providing users with a semblance of personalization.

Cons

poor navigation, redundant data entry, and inadequate diagnostic features make it a burdensome and impractical choice for mental health professionals.

“Netsmart Avatar needs improvement

Pros

Once users become accustomed to its intricacies, they may enjoy a brief period of stability in their workday before encountering inevitable crashes.

Cons

Frequent crashes, cryptic error messages, and login issues contribute to user frustration and suggest underlying problems with the software's stability and reliability.

“Abandon Ship!

Pros

A potential advantage is that this product is offered at no cost to providers until the year 2020 through our Behavioral Health Organization.

Cons

clunky interface and lack of support for Substance Use Disorder (SUD) assessments highlight its shortcomings in meeting the needs of mental health professionals.