Total 32 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

50%

4

Stars

41%

3

Stars

9%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

NC

Nicole C.

Biotechnology, 1-10 employees

Less than 6 months

4.0
June 2022

fast case entry and accession series

Pros

Entering cases is fast and I appreciate that it includes a wide range of accession series for both in-house reads and broader global cases.

Cons

Although it occasionally freezes I've noticed that overall it responds quickly and is fast in most situations.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

NL

Nektarios L.

Medical Practice, 101-500 employees

More than a year

4.0
June 2022

User-friendly and self-explanatory tool

Pros

For me the program is pretty feasible and quite user-friendly. Most features are self-explanatory and convenient which makes handling workflow problems much easier.

Cons

Haven't come across any major drawbacks worth calling out about this program. All in all, I've had a generally positive experience using this tool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

SS

Susan S.

Hospital & Health Care, 101-500 employees

Less than a year

3.0
June 2022

Easy info retrieval

Pros

Pulling up the information is easy to do and I find the interface convenient.

Cons

There are times when I can't pull pathology reports at all, even with an accession number.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

8

Functionality

5

BA

Brooke A.

Hospital & Health Care, 11-50 employees

More than a year

5.0
June 2022

convenient QA reporting

Pros

For me this tool feels very convenient, with several reporting options that simplify quality assurance tasks.

Cons

For me more user customization for certain features would help because making what seem like simple changes forces you to go through Support and that process really takes too long.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

NK

Natalya K.

Medical Practice, 500+ employees

More than a year

5.0
June 2022

feasible with reliable support

Pros

Using the system is feasible and I find the support team consistently available whenever I need assistance.

Cons

The billing area could use some enhancements and I also have trouble with searching for providers, that search feature needs to be improved.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

CS

Christopher S.

Medical Practice, 101-500 employees

Less than a year

4.0
June 2022

Minor glitches and not deal-breakers

Pros

Operating the system is fairly simple and I notice it offers customization options though tailoring them can get expensive.

Cons

In my experience I've run into a handful of glitches here and there but none of them have been deal-breakers.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

AG

Aubrey G.

Hospital & Health Care, 500+ employees

More than a year

4.0
June 2022

Efficient reporting with helpful tools

Pros

Slide and block tracking is a useful new feature and I find the autofax and interface tools really helpful for generating reports efficiently.

Cons

Not a con but some reports hard to generate. I'd like an option to pull annual block totals but that report appears to be challenging to produce.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

RG

Robbie G.

Medical Practice, 500+ employees

More than a year

5.0
June 2022

Flexible and adaptable tool

Pros

Functionality and flexibility make this tool valuable and I appreciate the numerous options that let me adapt it to our lab and its users.

Cons

Honestly I have no complaints, it's reasonably priced and gives excellent value for the money.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

10

LR

Leah R.

Medical Practice, 11-50 employees

Free trial

4.0
June 2022

Large batch simplicity

Pros

Large batching capability stands out and I find inputting histology slides remarkably simple.

Cons

As for me, no complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

RV

Ram V.

Hospital & Health Care, 500+ employees

Less than a year

5.0
April 2022

smooth workflows with strong integrations

Pros

Instrument integrations such as billing, report delivery and custom additions make workflows smoother and I value the well-designed, convenient interface and strong system security.

Cons

I've noticed it is still evolving, a lot of functionality hasn't yet been brought over from our legacy 9.0 system though the team says those items are on the product roadmap. I also find occasional bugs and the system can be sluggish at times.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

MF

Maxwell F.

Hospital & Health Care, 11-50 employees

More than a year

4.0
April 2022

easy multimodal reporting

Pros

Monitoring and managing multimodal report delivery is easy and I find capturing images only takes three mouse clicks.

Cons

It's difficult or even impossible to modify existing canned text combinations when I need to.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

JG

Jean G.

Veterinary, 500+ employees

More than a year

3.0
March 2022

Tailored workflows & great support

Pros

We have tailored, relevant workflows that match our different needs now yet still let us move toward standardized processes down the road. The support, implementation and other team members are a pleasure to work with.

Cons

I'm aware it could use a visual update but we're expecting that refresh with this tool.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

7