Optum Physician Reviews

Pros

Honestly I don't find much to appreciate about this tool, the sole redeeming quality is that the product is feasible and simple in design.

Cons

Getting a rep on the phone is a real challenge and when I finally do reach one they frequently shift responsibility instead of addressing the problem. At my company we end up spending far more time troubleshooting backend issues than the actual time needed to submit claims. Despite its simplicity, even their own employees seem unclear about how the program functions.

Pros

From the start, I noticed how quickly everything felt natural to me and I was able to blend it into my routine almost immediately.

Cons

There isn't anything I can complain about, I'm satisfied and really looking forward to a bright future.

Pros

While using this radiology tool, I find it extremely useful that I can expand and optimize how I view patient scans, customize layouts for side-by-side comparisons and even review scans from different dates on one monitor. I also appreciate the tailored viewing modes for specific anatomical windows which help me distinguish between critical diagnoses. Having multiple imaging modalities in one place and being able to take precise anatomical measurements makes a real difference in my clinical decisions.

Cons

Some of the feature buttons feel a bit unclear to me which can slow things down. It would be much more user-friendly if the interface used more aligned, convenient buttons so clinicians can get where they need faster especially those who are new to the system. Having onboarding orientation popups that highlight where key controls live the first time the program is opened would really help new users get up to speed and feel confident using the software. I've also noticed that image resolution drops when I access the program remotely from a personal computer versus using a machine on the network and improved remote image clarity would make a big difference.

Pros

When handling claims, I value being able to duplicate a previously submitted claim instead of re-entering all patient details. I can quickly see whether the payor accepted it and resubmit if necessary without starting over.

Cons

I find it hard to track down payor codes when I need them and navigating the areas where patient details are stored isn't very convenient for me.