Optum Physician Reviews

Pros

The interface strikes an excellent balance between flexibility and functionality. I was able to integrate it easily with our EHR system a process that was surprisingly smooth and trouble-free.

Cons

From my experience working there, I noticed the company goes through constant reorganizations and management turnover which often leads to uncertainty and mixed messages.

Pros

We were able to link their system directly to our server so payments could be handled through the same platform we use for credit card transactions in our practice management software. Because of that integration, we've been able to sidestep expensive credit card processing fees.

Cons

We don't have to contact support very often (which I appreciate) but whenever we do it ends up being excruciatingly difficult. It feels nearly impossible to get to the exact department you need because the company offers so many different services under one roof and calls or inquiries get routed all over the place. On top of that, I recently reached out to ask about using one of their other offerings and was told the salesperson couldn't talk to me because of an agreement that prohibits selling directly to customers of our practice management software. I was honestly baffled, why would a company refuse any kind of business especially from someone who is already a customer through that same practice management platform? It left me confused and frustrated.

Pros

I've noticed it's constantly evolving and getting updates so they're always fixing bugs.

Cons

It makes me struggle to keep up since the app is always changing and being updated.

Pros

ERA enrollments are really simple and feasible and I like that step-by-step instructions were detailed and helpful.

Cons

Honestly their outsourced customer service center is awful, there's zero internal communication and nobody seems to know who handles what so I'm routinely bounced around with multiple transfers. They keep changing internal policies so often that I struggle to stay on top of the constantly shifting requirements. When I ask for escalation, reps say they don't have supervisors. The EFT enrollment process for Claims & Denials Advisor and National Payments Connector has been a complete nightmare. Requiring multiple different platforms for EFT setup is totally unnecessary and absurd. I've had enrollments rejected for any reason imaginable, they're quick to say information is missing even when I completed the application in full.

Pros

What I appreciate most is the extensive range of products that help close the loop on healthcare optimization and I'm especially drawn to their population health management tools and solutions.

Cons

process of integrating and onboarding with our existing systems still needs work and could be made much smoother.

Pros

We've been using Optum for a long time, and I can confidently say it is one of the best EMR software available. It has enhanced our data analytics accuracy and improved outcomes.

Cons

Regrettably, the customer service team does not exhibit a particularly friendly demeanor.

Pros

My favorite part is the patient portal. It really gets our patients involved, letting them chat with doctors, see their medical history and manage their appointments. It helps them take a more active role in their treatment.

Cons

There are moments when the frequent pop-ups become a source of frustration.

Pros

enrollment goes really smoothly and quickly, in my experience it completes within roughly fifteen to thirty days and once that's done we begin receiving ERAs through the clearinghouse which works well for me.

Cons

Sometimes I get frustrated when submitting claims through this tool because they can become stuck in the portal, leaving us without a status, when I try to trace the issue I often can't find any reference number to help track it down.

Pros

Getting providers enrolled became incredibly simple for us. Now we don't have to wait for weeks to enroll any provider.

Cons

I feel their customer support could be much more polite, if they focus on upgrading their support and address manners, it could easily become the best in the market.

Pros

they come across as a well-established company and I know they reach out to the payer directly whenever claims are rejected which gives me confidence.

Cons

My experience with their customer service has been truly awful. Whenever I have an urgent problem, they just open a ticket and there's nobody available to speak to who will ensure my issue gets resolved immediately right away

Pros

From what I've seen, the interface is user-friendly, the support system is reliable and payments are handled in a very organized way which I truly value.

Cons

We often run into payer guidelines that force us to wait for a rejection before we can proceed (SmartEdit for UHC) which can be quite frustrating.

Pros

As a clinician, I appreciate how well patient and clinic member records are organized and I find the interface very feasible. I also like that it connects via API which gives it an edge over competitors and I've found that follow-ups have become much easier.

Cons

What bothers me about the company behind this tool is how often they push extra products and services, I feel they're always trying to oversell. They can be quite persistent in offering add-ons that I know won't fit my actual use case.

Pros

What stands out to me is how this office tool blends technology and networking within healthcare and I'm impressed by the innovative yet practical solution it brings to the industry.

Cons

Personally, I can't point to anything I dislike about the company or the way it runs its operations.

Pros

The best aspect of Optum is its ability to streamline multiple insurance payments within one system. Patients can also make online payments easily. I appreciate its dynamic dashboard with numerous customizable tools.

Cons

I think the customer support could really use some improvements to make it better.

Pros

I really like its tools for comparing patient data, health, and behavior patterns for better treatment and analysis. Optum has significantly optimized our healthcare productivity and efficiency.

Cons

I've noticed that the cost is on the higher side, which could make it impractical for smaller practices or solo practitioners like myself.

Pros

Within our team, we found that this tool encouraged healthier work habits, giving us time to step away from the daily rush and actually unwind and relieve stress.

Cons

I don't like the application's user interface, it could be much more convenient for newcomers making icons more visible and simplifying navigation would definitely help first-time users get comfortable with the app.

Pros

With this software, I've noticed that claim settlements move much faster and it genuinely helps me stay calmer during medical emergencies when time is critical.

Cons

However I often get slow replies to my questions sent by email about which insurance benefits I can claim and the specific terms and conditions.

Pros

In working with them, I was really pleased that they proactively stepped in to help manage patients and clinic members for our healthcare client. I felt well supported throughout and their API combined with AI-driven learning makes follow-ups and support tasks much faster which our client truly appreciates.

Cons

Something I noticed is that they can be a little aggressive about upselling their services which became clear when they pushed extras beyond the required data, analytics, support and consulting packages. They were insistent on adding clinical modules, imaging services and patient medical record retrievals even though those were not essential for us. I would also flag that there are specific protocols and compliance rules that must be followed so keep that in mind.

Pros

Searching for claims is very easy in my experience and I don't waste time trying to locate specific records.

Cons

Honestly the communication is terrible and I don't even know where to begin. No single team can point you to the right group so I keep getting shifted from person to person. Most times I'm fortunate if I ever reach the final person who can help. When you do receive setup or change instructions, they are usually wrong and force me to call back. And calling only drags me into the same endless loop where no one resolves anything. It truly feels like that.

Pros

Being able to receive EOBs directly from insurers is something I truly value in my workflow.

Cons

Getting anyone in the correct department is extremely difficult to do. Their communication with providers is very poor and frustrating. I have to say that the this tool attack was an absolute nightmare for us. No company should be allowed to grow this large and escape any repercussions after such a disaster. I go out of my way to avoid dealing with this organization whenever possible. It truly feels like they should be held responsible for the fact that so many providers were forced to close their doors. They 'offered' a remedy, if you want to call it that but it was essentially a loan suggestion. For example, a provider we work with who bills about 400k a year was offered a whole $120.00. That amount was supposedly to cover months of outstanding claims. To protect my business, I would not touch this company.