Medical Practice, 11-50 employees
“Practice Partner”
Pros
Health Maintenance simplifies the process for healthcare providers to identify which services the patient requires ensuring no major healthcare needs are overlooked. Scheduling appointments is simple and offers a high level of flexibility. Additionally customer service is welcoming and provides swift responses.
Cons
The billing process is very timeconsuming and has too many steps. If a claim is rejected you cannot correct it at the claim level. You have to go to each line unapply any adjustments and set each individual line to go again. Reports take a long time to run and you can only customize them by doing queries with SQL language. Creating a statement file takes hours during which the billing program is unavailable. Furthermore the system is not userfriendly.Extensive training is necessary for new users as they cannot easily navigate and find what they are looking for on their own.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Medical Practice, N/A employees
More than a year
“Practice Partner”
Pros
Health Maintenance simplifies the process for providers to track patients upcoming needs ensuring crucial healthcare requirements arent overlooked. Scheduling is straightforward offering considerable flexibility. The customer service team is friendly and responds relatively quickly.
Cons
Billing procedures entail an excessive number of steps almost universally. Rectifying a claim at the claim level isnt feasible thus to resend a rejected claim one must navigate through each line undo any adjustments and individually set each line for resubmission. Generating reports is excessively time-consuming and customization necessitates delving into SQL queries. Crafting a statement file for instance consumes hours rendering the billing program inaccessible during the process. Furthermore the system lacks intuitiveness new users cannot simply explore and locate desired features without comprehensive training.
Rating Distribution
Ease of use
5
Value for money
7
Customer Support
8
Functionality
5
Medical Practice, N/A employees
More than a year
“Not so user friendly”
Pros
The system provides thorough guidance on locating necessary information.
Cons
While comprehensive it does result in slightly longer navigation to reach desired destinations.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
6
Medical Practice, N/A employees
More than a year
“generally not good”
Pros
The organization is commendable. Notes are well-formatted and the reminder system is satisfactory.
Cons
The interface lacks user-friendliness requiring numerous steps for each task. Interfacing poses significant challenges and repeat appointments arent displayed.
Rating Distribution
Ease of use
4
Value for money
5
Customer Support
6
Functionality
4
Medical Practice, N/A employees
More than a year
“outdated”
Pros
Typing notes is a breeze.
Cons
Obsolete.
Rating Distribution
Ease of use
6
Value for money
4
Customer Support
3
Functionality
6