softwarePractice Partner EMR Software Reviews
25 Reviews
Overall Rating
2.5
25 Reviews
Rating Distribution
5
(1)
4
(4)
3
(7)
2
(8)
1
(5)
Satisfaction Score
Ease of use
6
Value for money
5
Customer Support
5
Functionality
6
Overall Rating
2.5
25 Reviews
Rating Distribution
5
(1)
4
(4)
3
(7)
2
(8)
1
(5)
Satisfaction Score
Ease of use
6
Value for money
5
Customer Support
5
Functionality
6
Filters
Specialty
Provider Size
Time Used
Great service
Great service
Pros
The training and technical support team are very helpful. We were made comfortable with all the features and had no issues using it later on.
Cons
There are certain customization options that are not saved once we have selected them.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9
Nick
FastMED LLC, 10-49 employees
May 13, 2022
Fairly easy to use
Fairly easy to use
Pros
It is easier to use compared to other software in the market and we have not faced any issue with any of the billing or practice management modules.
Cons
Customer care should be available at all times of the day to help out with technical problems.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Polly
Jerry Health Association, 10-49 employees
May 10, 2022
Reasonably priced
Reasonably priced
Pros
We were finally able to find a software that can handle everything for our practice that fit within our budget.
Cons
They should allow us to edit the font size and color in reports too for a better UI.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Ivan
Sweet Face Dermatology, 10-49 employees
Apr 12, 2022
Would Not Recommend!
Would Not Recommend!
Pros
The layout is simple and the system is easy to manage for beginners.
Cons
Navigation is difficult and it takes a long time to update notes and access records.
Ease of use
3
Value for money
4
Customer Support
2
Functionality
4
Tatyana
Candlewood Pediatrics, 2-9 employees
Apr 29, 2021
Needs to be Updated!
Needs to be Updated!
Pros
Its adequate for taking notes in the workplace.
Cons
The portal is adequate, but patients are unable to schedule appointments or make payments that really makes us question the efficiency of the product.
Ease of use
5
Value for money
6
Customer Support
5
Functionality
4
mark
mahoney family medicine, 10-49 employees
Apr 29, 2021
Practice Partner Review
Practice Partner Review
Pros
Scheduling is easy, and there is a great deal of flexibility. Customer service is pleasant and effective.
Cons
Billing activities require too many measures .Any report takes an eternity to run, and its very hard to customise them
Ease of use
8
Value for money
6
Customer Support
6
Functionality
7
Dori
InnoMed Management Group, 10-49 employees
Apr 29, 2021
Needs improvement!
Needs improvement!
Pros
Its very adaptable. I like the design of the system.The clinical aspects are also fantastic.
Cons
The biggest drawback is that the system is not innovative. No new updates have been made since we first started using it and the customer support is not responsive at times. Very disappointed.
Ease of use
6
Value for money
4
Customer Support
4
Functionality
6
Tanya
Hot Springs Health Program, 50-99 employees
Apr 29, 2021
I Cant deal with this software anymore
I Cant deal with this software anymore
Pros
Its very easy to use, I guess. Also good at sending reminders.
Cons
Honestly, everything! It takes forever to create a statement file and it glitches and crashes very often. The format is pretty average not very innovative.
Ease of use
3
Value for money
2
Customer Support
4
Functionality
2
Dori
InnoMed Management Group, 50-99 employees
Apr 06, 2021
Painful to use
Painful to use
Pros
The customer service is great and helpful to be honest.
Cons
Using the actual software is not an easy task. It keeps crashing and delays our progress.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
6
Deandra
Reynolds Weight Clinic, 2-9 employees
Mar 25, 2021
It is not user-friendly
It is not user-friendly
Pros
You get used to it after a while. It has a detailed setup and you can access the information you need.
Cons
All the details make it slow and it is not very easy to use.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Heather
McComb Childrens Clinic, 10-49 employees
Mar 23, 2021
Overall not good
Overall not good
Pros
The note taking and report writing feature looks great and it is easy to schedule reminders.
Cons
It is not easy to use and you need to click continuously to do a simple task.
Ease of use
6
Value for money
6
Customer Support
5
Functionality
4
Tatyana
Candlewood Pediatrics, 2-9 employees
Mar 19, 2021
Review
Review
Pros
There is nothing good about it now. It was worth using once but not anymore.
Cons
The report writing system does not save the medical codes. Insurance claims do not allow entering secondary provider details either.
Ease of use
4
Value for money
3
Customer Support
3
Functionality
3
Sal
Mid City Hospital, 50-99 employees
Mar 17, 2021
Does a good job
Does a good job
Pros
The EMR software helps us manage our practice without any unnecessary paperwork. We are able to file all documents in one place and process bills faster.
Cons
They should have more field customization options for the charts.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Cindy
Liberty Health and Wellness, 2-9 employees
Mar 13, 2021
Not impressed
Not impressed
Pros
It is not that complicated and you can get used to it fairly quickly.
Cons
I am not happy with the customer service and I do not understand what I am paying for.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
5
Eva
United Christian Hospital, 50-99 employees
Mar 13, 2021
Not worth the money
Not worth the money
Pros
The patient portal is useful and we can easily access the receivables and create new files.
Cons
Many of the functions do not work how they are supposed to and the software has not delivered what was promised.
Ease of use
5
Value for money
4
Customer Support
5
Functionality
5
Longoria
Desert Bloom Healthcare, 10-49 employees
Mar 07, 2021
Lost all faith in this platform
Lost all faith in this platform
Pros
It does the job of posting reminders and sending alerts to doctors about their upcoming appointments. It is not bad as a health management software.
Cons
The software is complicated and requires many unnecessary steps to perform even the simplest of tasks. Not everyone can use it and you need to be tech-savvy to get used to the interface. The customer support team is not helpful at all and they blame our network connection on almost everything.
Ease of use
6
Value for money
7
Customer Support
6
Functionality
7
Dori
Innomed Management Group, 50-99 employees
Mar 06, 2021
Just okay
Just okay
Pros
My favorite thing about this software is that there is always a way to fix your mistake.
Cons
Some features can still be added to this software to make it better and easy to use.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
6
Katherine W
Surgery Consult Scheduler, 501-1,000 employees employees
Sep 03, 2020
Im so done with this software
Im so done with this software
Pros
Practice Partner EMR sends automated reminders to the patients which helps in maintaining their health.
Cons
I really dont like this software. It doesnt help us save time or make things easier for us.
Ease of use
2
Value for money
3
Customer Support
4
Functionality
2
Dori
InnoMed Management Group. , 51-200 employees employees
Aug 30, 2020
About at the end of my rope
About at the end of my rope
Pros
I find it excellent for Health Maintenance. It effectively reminds me of the services due.
Cons
I find the software quite cumbersome. Completing even simple tasks requires numerous steps assuming one is already adept with database tables. Whenever issues arise support conveniently attributes them to network problems evading accountability.
Ease of use
2
Value for money
4
Customer Support
3
Functionality
6
Dori
Not Specified, 51-100 employees
More than a year
Feb 01, 2019
Been with Practice Partner since 2006. Started out great but now no enhancements at all.
Been with Practice Partner since 2006. Started out great but now no enhancements at all.
Pros
The level of customization is impressive. The color scheme is pleasing and easy on the eyes. I particularly appreciate the clinical elements and the functionality of dot codes allowing seamless transfer of information across different sections of the chart.
Cons
Regarding reporting Im compelled to resort to workarounds constantly. The decline commenced with McKessons acquisition and has only worsened since then. Although customer service has improved under Emds there havent been any enhancements whatsoever.
Ease of use
6
Value for money
3
Customer Support
2
Functionality
1
Tanya
Medical Practice, N/A employees
More than a year
Sep 14, 2017
Practice Partner
Practice Partner
Pros
Health Maintenance simplifies the process for healthcare providers to identify which services the patient requires ensuring no major healthcare needs are overlooked. Scheduling appointments is simple and offers a high level of flexibility. Additionally customer service is welcoming and provides swift responses.
Cons
The billing process is very timeconsuming and has too many steps. If a claim is rejected you cannot correct it at the claim level. You have to go to each line unapply any adjustments and set each individual line to go again. Reports take a long time to run and you can only customize them by doing queries with SQL language. Creating a statement file takes hours during which the billing program is unavailable. Furthermore the system is not userfriendly.Extensive training is necessary for new users as they cannot easily navigate and find what they are looking for on their own.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Dori
Medical Practice, 11-50 employees
Aug 24, 2017
Practice Partner
Practice Partner
Pros
Health Maintenance simplifies the process for providers to track patients upcoming needs ensuring crucial healthcare requirements arent overlooked. Scheduling is straightforward offering considerable flexibility. The customer service team is friendly and responds relatively quickly.
Cons
Billing procedures entail an excessive number of steps almost universally. Rectifying a claim at the claim level isnt feasible thus to resend a rejected claim one must navigate through each line undo any adjustments and individually set each line for resubmission. Generating reports is excessively time-consuming and customization necessitates delving into SQL queries. Crafting a statement file for instance consumes hours rendering the billing program inaccessible during the process. Furthermore the system lacks intuitiveness new users cannot simply explore and locate desired features without comprehensive training.
Ease of use
5
Value for money
7
Customer Support
8
Functionality
5
Dori
Medical Practice, N/A employees
More than a year
Aug 17, 2017
Not so user friendly
Not so user friendly
Pros
The system provides thorough guidance on locating necessary information.
Cons
While comprehensive it does result in slightly longer navigation to reach desired destinations.
Ease of use
6
Value for money
6
Customer Support
5
Functionality
6
Heather
Medical Practice, N/A employees
More than a year
Apr 23, 2017
generally not good
generally not good
Pros
The organization is commendable. Notes are well-formatted and the reminder system is satisfactory.
Cons
The interface lacks user-friendliness requiring numerous steps for each task. Interfacing poses significant challenges and repeat appointments arent displayed.
Ease of use
4
Value for money
5
Customer Support
6
Functionality
4
Tatyana
Medical Practice, N/A employees
More than a year
Apr 21, 2017
outdated
outdated
Pros
Typing notes is a breeze.
Cons
Obsolete.
Ease of use
6
Value for money
4
Customer Support
3
Functionality
6
mark
Medical Practice, N/A employees
More than a year
Feb 18, 2017
Filters
Great service
Great service
Pros
The training and technical support team are very helpful. We were made comfortable with all the features and had no issues using it later on.
Cons
There are certain customization options that are not saved once we have selected them.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9
Nick
FastMED LLC, 10-49 employees
May 13, 2022
Fairly easy to use
Fairly easy to use
Pros
It is easier to use compared to other software in the market and we have not faced any issue with any of the billing or practice management modules.
Cons
Customer care should be available at all times of the day to help out with technical problems.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Polly
Jerry Health Association, 10-49 employees
May 10, 2022
Reasonably priced
Reasonably priced
Pros
We were finally able to find a software that can handle everything for our practice that fit within our budget.
Cons
They should allow us to edit the font size and color in reports too for a better UI.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Ivan
Sweet Face Dermatology, 10-49 employees
Apr 12, 2022
Would Not Recommend!
Would Not Recommend!
Pros
The layout is simple and the system is easy to manage for beginners.
Cons
Navigation is difficult and it takes a long time to update notes and access records.
Ease of use
3
Value for money
4
Customer Support
2
Functionality
4
Tatyana
Candlewood Pediatrics, 2-9 employees
Apr 29, 2021
Needs to be Updated!
Needs to be Updated!
Pros
Its adequate for taking notes in the workplace.
Cons
The portal is adequate, but patients are unable to schedule appointments or make payments that really makes us question the efficiency of the product.
Ease of use
5
Value for money
6
Customer Support
5
Functionality
4
mark
mahoney family medicine, 10-49 employees
Apr 29, 2021
Practice Partner Review
Practice Partner Review
Pros
Scheduling is easy, and there is a great deal of flexibility. Customer service is pleasant and effective.
Cons
Billing activities require too many measures .Any report takes an eternity to run, and its very hard to customise them
Ease of use
8
Value for money
6
Customer Support
6
Functionality
7
Dori
InnoMed Management Group, 10-49 employees
Apr 29, 2021
Needs improvement!
Needs improvement!
Pros
Its very adaptable. I like the design of the system.The clinical aspects are also fantastic.
Cons
The biggest drawback is that the system is not innovative. No new updates have been made since we first started using it and the customer support is not responsive at times. Very disappointed.
Ease of use
6
Value for money
4
Customer Support
4
Functionality
6
Tanya
Hot Springs Health Program, 50-99 employees
Apr 29, 2021
I Cant deal with this software anymore
I Cant deal with this software anymore
Pros
Its very easy to use, I guess. Also good at sending reminders.
Cons
Honestly, everything! It takes forever to create a statement file and it glitches and crashes very often. The format is pretty average not very innovative.
Ease of use
3
Value for money
2
Customer Support
4
Functionality
2
Dori
InnoMed Management Group, 50-99 employees
Apr 06, 2021
Painful to use
Painful to use
Pros
The customer service is great and helpful to be honest.
Cons
Using the actual software is not an easy task. It keeps crashing and delays our progress.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
6
Deandra
Reynolds Weight Clinic, 2-9 employees
Mar 25, 2021
It is not user-friendly
It is not user-friendly
Pros
You get used to it after a while. It has a detailed setup and you can access the information you need.
Cons
All the details make it slow and it is not very easy to use.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Heather
McComb Childrens Clinic, 10-49 employees
Mar 23, 2021
Overall not good
Overall not good
Pros
The note taking and report writing feature looks great and it is easy to schedule reminders.
Cons
It is not easy to use and you need to click continuously to do a simple task.
Ease of use
6
Value for money
6
Customer Support
5
Functionality
4
Tatyana
Candlewood Pediatrics, 2-9 employees
Mar 19, 2021
Review
Review
Pros
There is nothing good about it now. It was worth using once but not anymore.
Cons
The report writing system does not save the medical codes. Insurance claims do not allow entering secondary provider details either.
Ease of use
4
Value for money
3
Customer Support
3
Functionality
3
Sal
Mid City Hospital, 50-99 employees
Mar 17, 2021
Does a good job
Does a good job
Pros
The EMR software helps us manage our practice without any unnecessary paperwork. We are able to file all documents in one place and process bills faster.
Cons
They should have more field customization options for the charts.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Cindy
Liberty Health and Wellness, 2-9 employees
Mar 13, 2021
Not impressed
Not impressed
Pros
It is not that complicated and you can get used to it fairly quickly.
Cons
I am not happy with the customer service and I do not understand what I am paying for.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
5
Eva
United Christian Hospital, 50-99 employees
Mar 13, 2021
Not worth the money
Not worth the money
Pros
The patient portal is useful and we can easily access the receivables and create new files.
Cons
Many of the functions do not work how they are supposed to and the software has not delivered what was promised.
Ease of use
5
Value for money
4
Customer Support
5
Functionality
5
Longoria
Desert Bloom Healthcare, 10-49 employees
Mar 07, 2021
Lost all faith in this platform
Lost all faith in this platform
Pros
It does the job of posting reminders and sending alerts to doctors about their upcoming appointments. It is not bad as a health management software.
Cons
The software is complicated and requires many unnecessary steps to perform even the simplest of tasks. Not everyone can use it and you need to be tech-savvy to get used to the interface. The customer support team is not helpful at all and they blame our network connection on almost everything.
Ease of use
6
Value for money
7
Customer Support
6
Functionality
7
Dori
Innomed Management Group, 50-99 employees
Mar 06, 2021
Just okay
Just okay
Pros
My favorite thing about this software is that there is always a way to fix your mistake.
Cons
Some features can still be added to this software to make it better and easy to use.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
6
Katherine W
Surgery Consult Scheduler, 501-1,000 employees employees
Sep 03, 2020
Im so done with this software
Im so done with this software
Pros
Practice Partner EMR sends automated reminders to the patients which helps in maintaining their health.
Cons
I really dont like this software. It doesnt help us save time or make things easier for us.
Ease of use
2
Value for money
3
Customer Support
4
Functionality
2
Dori
InnoMed Management Group. , 51-200 employees employees
Aug 30, 2020
About at the end of my rope
About at the end of my rope
Pros
I find it excellent for Health Maintenance. It effectively reminds me of the services due.
Cons
I find the software quite cumbersome. Completing even simple tasks requires numerous steps assuming one is already adept with database tables. Whenever issues arise support conveniently attributes them to network problems evading accountability.
Ease of use
2
Value for money
4
Customer Support
3
Functionality
6
Dori
Not Specified, 51-100 employees
More than a year
Feb 01, 2019
Been with Practice Partner since 2006. Started out great but now no enhancements at all.
Been with Practice Partner since 2006. Started out great but now no enhancements at all.
Pros
The level of customization is impressive. The color scheme is pleasing and easy on the eyes. I particularly appreciate the clinical elements and the functionality of dot codes allowing seamless transfer of information across different sections of the chart.
Cons
Regarding reporting Im compelled to resort to workarounds constantly. The decline commenced with McKessons acquisition and has only worsened since then. Although customer service has improved under Emds there havent been any enhancements whatsoever.
Ease of use
6
Value for money
3
Customer Support
2
Functionality
1
Tanya
Medical Practice, N/A employees
More than a year
Sep 14, 2017
Practice Partner
Practice Partner
Pros
Health Maintenance simplifies the process for healthcare providers to identify which services the patient requires ensuring no major healthcare needs are overlooked. Scheduling appointments is simple and offers a high level of flexibility. Additionally customer service is welcoming and provides swift responses.
Cons
The billing process is very timeconsuming and has too many steps. If a claim is rejected you cannot correct it at the claim level. You have to go to each line unapply any adjustments and set each individual line to go again. Reports take a long time to run and you can only customize them by doing queries with SQL language. Creating a statement file takes hours during which the billing program is unavailable. Furthermore the system is not userfriendly.Extensive training is necessary for new users as they cannot easily navigate and find what they are looking for on their own.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Dori
Medical Practice, 11-50 employees
Aug 24, 2017
Practice Partner
Practice Partner
Pros
Health Maintenance simplifies the process for providers to track patients upcoming needs ensuring crucial healthcare requirements arent overlooked. Scheduling is straightforward offering considerable flexibility. The customer service team is friendly and responds relatively quickly.
Cons
Billing procedures entail an excessive number of steps almost universally. Rectifying a claim at the claim level isnt feasible thus to resend a rejected claim one must navigate through each line undo any adjustments and individually set each line for resubmission. Generating reports is excessively time-consuming and customization necessitates delving into SQL queries. Crafting a statement file for instance consumes hours rendering the billing program inaccessible during the process. Furthermore the system lacks intuitiveness new users cannot simply explore and locate desired features without comprehensive training.
Ease of use
5
Value for money
7
Customer Support
8
Functionality
5
Dori
Medical Practice, N/A employees
More than a year
Aug 17, 2017
Not so user friendly
Not so user friendly
Pros
The system provides thorough guidance on locating necessary information.
Cons
While comprehensive it does result in slightly longer navigation to reach desired destinations.
Ease of use
6
Value for money
6
Customer Support
5
Functionality
6
Heather
Medical Practice, N/A employees
More than a year
Apr 23, 2017
generally not good
generally not good
Pros
The organization is commendable. Notes are well-formatted and the reminder system is satisfactory.
Cons
The interface lacks user-friendliness requiring numerous steps for each task. Interfacing poses significant challenges and repeat appointments arent displayed.
Ease of use
4
Value for money
5
Customer Support
6
Functionality
4
Tatyana
Medical Practice, N/A employees
More than a year
Apr 21, 2017
outdated
outdated
Pros
Typing notes is a breeze.
Cons
Obsolete.
Ease of use
6
Value for money
4
Customer Support
3
Functionality
6
mark
Medical Practice, N/A employees
More than a year
Feb 18, 2017