softwareRISynergy Software Reviews
10 Reviews
Overall Rating
4.9
10 Reviews
Rating Distribution
5
(9)
4
(1)
3
(0)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.9
10 Reviews
Rating Distribution
5
(9)
4
(1)
3
(0)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Specialty
Provider Size
Time Used
Excellent Integration and Customization
Excellent Integration and Customization
Pros
The integration and customization capabilities of Innate are outstanding. The software has been instrumental in helping us manage the changes in the insurance industry while maintaining a high patient volume with fewer personnel. It has saved us valuable time and increased efficiency.
Cons
I havent come across any major issues with the software. Like any software, there are occasional minor issues, but the support provided by Innate has been great in resolving them promptly.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Scott
Health, Wellness and Fitness,, 2-10 employees employees
May 02, 2022
Highly Customizable Software with Excellent Support
Highly Customizable Software with Excellent Support
Pros
Innate is an azing progr that offers extensive customization options to meet the needs of providers. The support staff is professional and always available to answer any questions. The ability to access the progr anytime and anywhere is a significant advantage.
Cons
As a cloud-based progr, a fast internet connection is required to avoid any lag time.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
Jay
Health, Wellness and Fitness,, 2-10 employees employees
Nov 29, 2020
Incredible Time-Saving Features with Excellent Customer Support
Incredible Time-Saving Features with Excellent Customer Support
Pros
Innate offers incredible time-saving features that allow our doctors and staff to focus on providing quality care to our patients. The facial recognition feature is highly accurate, and the automatic EOB posting has saved us countless hours of work. The new iTablets feature, which allows patients to fill out paperwork digitally, has strelined our administrative tasks. Innate has truly been a time, money, and energy-saving solution for our office.
Cons
After using Innate for over a year, there is nothing we dislike about the software. It has met and exceeded our expectations.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Maddie
Health, Wellness and Fitness,, 2-10 employees employees
Nov 28, 2020
All-in-One Software for Efficient Patient Care
All-in-One Software for Efficient Patient Care
Pros
Innate is an all-in-one software solution that provides exceptional documentation capabilities while being compliant and user-friendly. Our staff loves the ease and functionality of the system, which saves time and allows us to prioritize patient care. The softwares ability to customize and meet the demands of our practice has been a significant advantage.
Cons
Occasionally, the software may experience crashes or freezes, but these issues are relatively rare.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Zach
Health, Wellness and Fitness,, 2-10 employee employees
Nov 23, 2020
Improved Functionality for Patient-Focused Care
Improved Functionality for Patient-Focused Care
Pros
Innates functionality, ease of use, and customization options have greatly improved our ability to provide patient-focused care. The software reduces errors and enables our staff to focus on patient needs.
Cons
There is nothing we dislike about this software. It continues to improve and exceed our expectations.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9
Justin
Alternative Medicine,, 2-10 employees employees
Nov 20, 2020
Efficient Documentation for Personal Injury Cases
Efficient Documentation for Personal Injury Cases
Pros
Innate has been instrumental in efficiently documenting personal injury cases in my practice. The software allows me to create custom macros and incorporate the tests I require, resulting in detailed and comprehensive notes. The average initial treatment note for a personal injury patient, which previously took significant time, can now be completed in just a few minutes. The credit card vault and automatic payment posting streline the checkout process. The scheduler is also quick and easy to use, allowing for efficient appointment scheduling.
Cons
I cannot think of anything else I dislike about Innate. The software has exceeded my expectations.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
8
Glenn
Health, Wellness and Fitness, 1 employee employees
Nov 18, 2020
Time-Efficient and Easy-to-Use Software
Time-Efficient and Easy-to-Use Software
Pros
Innate has made note-taking more time-efficient and easy, ensuring compliance and accuracy. The autoposting feature for EOBs saves us a significant ount of time. The new Wizards feature has also improved the speed of our note-taking process. Additionally, the ability to send patient statements via text or email and enable online payments has been well-received. The payment dashboard and insurance check entry features have eliminated errors. The transition from Seless to Innate was seless and saved us time in entering patient information.
Cons
One minor issue was jumping on tablet purchases too soon and buying more than necessary. We later discovered more cost-effective alternatives. Additionally, we may need to hardwire our tablets, which contradicts the purpose of having tablets.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Mandy
Medical Practice,, 2-10 employees employees
Nov 17, 2020
Seless Transition and Abundance of Reporting Options
Seless Transition and Abundance of Reporting Options
Pros
Innate facilitated a seless transition for transferring our existing patients into the system. The softwares constant updates with new features are highly appreciated. The dark background option is easy on the eyes, and the software is generally user-friendly. The availability of various reports allows us to generate specific information as needed.
Cons
Some of the videos provided may be outdated due to frequent software updates. Additionally, it would be beneficial if support services were available earlier in the morning to address any issues that may arise before seeing patients.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Dean
Hospital & Health Care,, 2-10 employees employees
Nov 17, 2020
User-Friendly Software with Excellent Customer Support
User-Friendly Software with Excellent Customer Support
Pros
Innates user-friendly interface has made it easy for our te to navigate and utilize the software effectively. The customer support provided by Innate has been exceptional, with quick response times and prompt resolution of any issues.
Cons
Initially, we experienced setbacks in terms of internet speed in our rural area. However, this was quickly resolved.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Daniel
Health, Wellness and Fitness,, 2-10 employees employees
Nov 12, 2020
Time-Saving and Easy-to-Learn Software
Time-Saving and Easy-to-Learn Software
Pros
Innate has been a ge-changer for our office, allowing us to save a significant ount of time. The ability to auto-post multiple EOBs within minutes has reduced our daily data entry workload by up to 5 hours per week. The software is incredibly fast and user-friendly, and the support te is always available to assist. We couldnt ask for a better software system.
Cons
Transitioning to a new software system is always challenging, but the support te at Innate was there every step of the way to guide us through the process.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
10
Mac
Health, Wellness and Fitness,, 2-10 employees employees
Nov 01, 2020
Filters
Excellent Integration and Customization
Excellent Integration and Customization
Pros
The integration and customization capabilities of Innate are outstanding. The software has been instrumental in helping us manage the changes in the insurance industry while maintaining a high patient volume with fewer personnel. It has saved us valuable time and increased efficiency.
Cons
I havent come across any major issues with the software. Like any software, there are occasional minor issues, but the support provided by Innate has been great in resolving them promptly.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Scott
Health, Wellness and Fitness,, 2-10 employees employees
May 02, 2022
Highly Customizable Software with Excellent Support
Highly Customizable Software with Excellent Support
Pros
Innate is an azing progr that offers extensive customization options to meet the needs of providers. The support staff is professional and always available to answer any questions. The ability to access the progr anytime and anywhere is a significant advantage.
Cons
As a cloud-based progr, a fast internet connection is required to avoid any lag time.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
Jay
Health, Wellness and Fitness,, 2-10 employees employees
Nov 29, 2020
Incredible Time-Saving Features with Excellent Customer Support
Incredible Time-Saving Features with Excellent Customer Support
Pros
Innate offers incredible time-saving features that allow our doctors and staff to focus on providing quality care to our patients. The facial recognition feature is highly accurate, and the automatic EOB posting has saved us countless hours of work. The new iTablets feature, which allows patients to fill out paperwork digitally, has strelined our administrative tasks. Innate has truly been a time, money, and energy-saving solution for our office.
Cons
After using Innate for over a year, there is nothing we dislike about the software. It has met and exceeded our expectations.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Maddie
Health, Wellness and Fitness,, 2-10 employees employees
Nov 28, 2020
All-in-One Software for Efficient Patient Care
All-in-One Software for Efficient Patient Care
Pros
Innate is an all-in-one software solution that provides exceptional documentation capabilities while being compliant and user-friendly. Our staff loves the ease and functionality of the system, which saves time and allows us to prioritize patient care. The softwares ability to customize and meet the demands of our practice has been a significant advantage.
Cons
Occasionally, the software may experience crashes or freezes, but these issues are relatively rare.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Zach
Health, Wellness and Fitness,, 2-10 employee employees
Nov 23, 2020
Improved Functionality for Patient-Focused Care
Improved Functionality for Patient-Focused Care
Pros
Innates functionality, ease of use, and customization options have greatly improved our ability to provide patient-focused care. The software reduces errors and enables our staff to focus on patient needs.
Cons
There is nothing we dislike about this software. It continues to improve and exceed our expectations.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9
Justin
Alternative Medicine,, 2-10 employees employees
Nov 20, 2020
Efficient Documentation for Personal Injury Cases
Efficient Documentation for Personal Injury Cases
Pros
Innate has been instrumental in efficiently documenting personal injury cases in my practice. The software allows me to create custom macros and incorporate the tests I require, resulting in detailed and comprehensive notes. The average initial treatment note for a personal injury patient, which previously took significant time, can now be completed in just a few minutes. The credit card vault and automatic payment posting streline the checkout process. The scheduler is also quick and easy to use, allowing for efficient appointment scheduling.
Cons
I cannot think of anything else I dislike about Innate. The software has exceeded my expectations.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
8
Glenn
Health, Wellness and Fitness, 1 employee employees
Nov 18, 2020
Time-Efficient and Easy-to-Use Software
Time-Efficient and Easy-to-Use Software
Pros
Innate has made note-taking more time-efficient and easy, ensuring compliance and accuracy. The autoposting feature for EOBs saves us a significant ount of time. The new Wizards feature has also improved the speed of our note-taking process. Additionally, the ability to send patient statements via text or email and enable online payments has been well-received. The payment dashboard and insurance check entry features have eliminated errors. The transition from Seless to Innate was seless and saved us time in entering patient information.
Cons
One minor issue was jumping on tablet purchases too soon and buying more than necessary. We later discovered more cost-effective alternatives. Additionally, we may need to hardwire our tablets, which contradicts the purpose of having tablets.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Mandy
Medical Practice,, 2-10 employees employees
Nov 17, 2020
Seless Transition and Abundance of Reporting Options
Seless Transition and Abundance of Reporting Options
Pros
Innate facilitated a seless transition for transferring our existing patients into the system. The softwares constant updates with new features are highly appreciated. The dark background option is easy on the eyes, and the software is generally user-friendly. The availability of various reports allows us to generate specific information as needed.
Cons
Some of the videos provided may be outdated due to frequent software updates. Additionally, it would be beneficial if support services were available earlier in the morning to address any issues that may arise before seeing patients.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Dean
Hospital & Health Care,, 2-10 employees employees
Nov 17, 2020
User-Friendly Software with Excellent Customer Support
User-Friendly Software with Excellent Customer Support
Pros
Innates user-friendly interface has made it easy for our te to navigate and utilize the software effectively. The customer support provided by Innate has been exceptional, with quick response times and prompt resolution of any issues.
Cons
Initially, we experienced setbacks in terms of internet speed in our rural area. However, this was quickly resolved.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Daniel
Health, Wellness and Fitness,, 2-10 employees employees
Nov 12, 2020
Time-Saving and Easy-to-Learn Software
Time-Saving and Easy-to-Learn Software
Pros
Innate has been a ge-changer for our office, allowing us to save a significant ount of time. The ability to auto-post multiple EOBs within minutes has reduced our daily data entry workload by up to 5 hours per week. The software is incredibly fast and user-friendly, and the support te is always available to assist. We couldnt ask for a better software system.
Cons
Transitioning to a new software system is always challenging, but the support te at Innate was there every step of the way to guide us through the process.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
10
Mac
Health, Wellness and Fitness,, 2-10 employees employees
Nov 01, 2020