Solv Reviews

Pros

It feels easy to use, with an accessible interface. The AI features built into the platform have been useful too. Its AI written replies to reviews make it much easier for us to handle our online feedback and support our brand reputation. I also appreciate the voice AI receptionist which helps manage calls coming into the clinic.

Cons

Our EHR integration is a bit slow though I see that as more of an issue with the EHR than with it. I'd like to see more user permission levels available in the system as well. There's room to keep improving but overall Solv has been very good. The team is always open to hearing our ideas and figuring out what they can do to support our growth.

Pros

I really appreciate its wide range of integrations available.

Cons

Errors occur sometimes during online bookings.

Pros

Solv is easy to use and I appreciate that patients can provide only a small amount of information while still booking appointments faster. I've used it since launching my company and it has been very easy to work with. It also connects well with our website and Google for appointment booking.

Cons

Theres nothing in particular that I'd like to mention here.

Pros

Customer service is great and my account rep is responsive

Cons

A chat box is needed for questions about care and the clinic

Pros

Simple to use, convenient and reduces the time spent checking in.

Cons

Glitches occur and the integrations don't work that well.

Pros

The insurance check is quick during check in.

Cons

Everything else is a problem. Information isn't saved for repeat visits and a simple mistake can create a new chart. It texts patients far too many times. I've been using Solv for four months and every single day, more than half of our patients verbally abuse me because of the phone paperwork.

Pros

This has helped us bring in new patients from different places and platforms.

Cons

At times, integrating with our EMR can run into obstacles.

Pros

It offers patients a clean interface that makes it simple to schedule appointments and access care. Its integration with urgent care operations generally works smoothly and communication tools help reduce no shows and improve engagement with patients. Marketing tools, as well as visibility on the platform, can also help drive acquisition of new patients.

Cons

Although the platform itself works well, the pricing structure can still be frustrating. Charges for add on features and unexpected upcharges can add up quickly, leaving you feeling nickeled and dimed for tools that should already be part of the base package. More transparent pricing that includes more upfront would be helpful.

Pros

The electronic health record (EHR) system is praised for its ease of use and user-friendly interface, allowing for effortless access to files and the ability to edit and correct patient demographics with ease.

Cons

Occasionally, there are issues with transferring uploaded documents or IDs to the patient portal files.

Pros

While initially impressed with its great features, including integrations and time management capabilities, the system's later performance was deemed not worth the investment.

Cons

Some features may require additional payments at times, suggesting room for improvement in this aspect.