Total 14 reviews

3.9

All reviews are from verified customers

Rating Distribution

5

Stars

21%

4

Stars

64%

3

Stars

0%

2

Stars

7%

1

Stars

7%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

JC

Juan Carlos

Design, 1-10 employees

Less than 6 months

4.0
November 2023

All in one platform but a bit pricey

Pros

I really like the way this software covers everything we need in just one platform.

Cons

I would like it more if it integrated with Excel and if it were more flexible.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

4

Functionality

10

A

Anonymous

Chemicals, 11-50 employees

Less than a year

1.0
September 2023

I simply don't like it!

Pros

To be honest there's nothing I like about EFACS E/8. I have failed to find a single positive feature to mention.

Cons

There are many problems with this software, to begin with there is no proper support whenever I need it, it has poor documentation and is filled with bugs. Its slow, difficult to customize, the interface feels heavy and debugging or coding is frustrating and time-consuming. Navigation is also tricky. Honestly it's exhausting to work with.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

P

Paul

Plastics, 51-100 employees

More than a year

4.0
July 2022

Overall, it is a great software

Pros

Well it is easy to locate job cards and have them print-ready for production on our injection molding machines.

Cons

Changing incorrect data is not as easy as I expected, so I would say there is room for improvement.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

R

Ryan

Plastics, 51-100 employees

More than a year

4.0
July 2022

Customer support is good and easy to use

Pros

EFACS E/8 software is simple to use for our daily stock checks.

Cons

It is not easy to modify the details of active jobs with this.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

A

Adam

Furniture, 51-100 employees

More than a year

5.0
April 2020

Reliable, Easy to Customize.

Pros

We chose to install EFACS E/8 ERP mainly for its reliability, flexibility and built-in support for multi-company setups. After using it for over a decade, we are still very much happy with the decision.

Cons

While you can do almost anything with the software, it takes time to learn in order to customize it on your own. However, the support team is quite helpful and usually steers you in the right direction.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

steven

Automotive, 101-500 employees

More than a year

4.0
April 2020

EFACS E/8 is a reasonable product

Pros

The software is quite user-friendly and offers flexibility when handling custom features.

Cons

There are some limitations when it comes to issuing kits which I want them to be fixed.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

7

A

Antony

Furniture, 51-100 employees

More than a year

5.0
April 2020

Surely a 5-star product

Pros

We've been working with EFACS for more than 22 years across many updates. We rely on it for 2 main reasons. First the freedom to modify the standard programs to fit our evolving business needs and secondly the exceptional professionalism from their team at every point which ensures constant support and advice.

Cons

One minor issue is that it takes some time to get familiar with modifying the programs. That said, their group of consultants is strong as it offers training and support. We typically rely on them for the first run-through and then replicate what they showed us.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

S

Scott

Construction, 51-100 employees

Less than a year

4.0
May 2019

Good but needs minor changes

Pros

EFACS E/8 software is very user-friendly, highly customizable and flexible. Also the workflow toolset allows for a lot of automation and control which I love.

Cons

Versions MR33 and below require Internet Explorer but the good thing is that more recent versions have resolved this issue.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

7

M

Malcolm

Electrical/Electronic Manufacturing, 51-100 employees

More than a year

4.0
May 2019

Easy-to-use ERP software

Pros

It's easy to use, has live development and also with it, it is simple to extend functionality. It also comes with built-in and open-source report writers which makes it even better as per me.

Cons

EFACS E/8 is limited to Internet Explorer and at times we need to restrict JAVA updates.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

L

Laura

Construction, 51-100 employees

More than a year

4.0
May 2019

It fits our business needs!

Pros

The system is very easy to navigate and user-friendly. Also their customer support is outstanding as they responds to queries quickly. One of the best features is the ability to customize the system to fit your business needs. Plus, the integration with Microsoft Power Platform is a great function which allows us to build custom apps and use Power BI for reporting.

Cons

You need some time to get used to the developer screen but once you are familiar with them, they become much easier to navigate.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

A

Anonymous

Mechanical or Industrial Engineering, 51-100 employees

More than a year

5.0
May 2019

Great platform for our business

Pros

EFACS E/8 is a detailed platform that handles about 90% of business functions right out of the box, so we can run everything on one platform without needing to transfer data between systems or duplicate efforts. Users only need training on one system to manage a wide range of business functions. Also it is easy to adapt and if needed, I can customize parts of it to fit your business. And being browser-based, its easy for users to pick up and work across different hardware.

Cons

Since the software is so detailed, it can feel confusing if you're only using a small portion of the system.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

A

Anonymous

Consumer Electronics, 51-100 employees

More than a year

4.0
December 2018

Offers wide range of great features

Pros

The interface is quite user friendly and easy to navigate. Plus it's also highly programmable, letting you add extra functionality, from simple additional columns to more complex business logic.

Cons

Some users might find it problematic being restricted to Windows Internet Explorer, mainly if they are more used to other applications.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

8

Functionality

9

A

Anonymous

Mechanical or Industrial Engineering, 11-50 employees

More than a year

2.0
September 2018

Has some nice features but not recommended!

Pros

Well MRP turned out to be an upgrade from our previous solution.

Cons

EFACS E/8 software was too expensive. Also we had to develop many features ourselves that were originally advertised as included. Customization was hard which requires consultants that charged hundreds of pounds a day and were rarely available. They would just implement requests without offering advice, which led to wasted time and money. Resolving basic issues sometimes took months. Different consultants gave completely different answers, causing inconsistency. We had to refuse to work with 2 consultants due to poor work and bad attitudes. The CRM is very basic and the system is clunky to navigate.

Rating Distribution

Ease of use

3

Value for money

3

Customer Support

3

Functionality

3

N

Nathan

Aviation & Aerospace, 11-50 employees

More than a year

4.0
December 2016

Excellent, but there are few limitations

Pros

We love the interface, some of its features are really impressive and the ease of use is just cherry on top.

Cons

It's limited to Windows Internet Explorer and uses JAVA.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

6

Functionality

10