Total 15 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

80%

4

Stars

13%

3

Stars

7%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

T

Tiana

Automotive, 51-100 employees

Less than a year

5.0
June 2024

Embrace is definitely the right choice

Pros

I really like how the system lets me add all the necessary information and the report structures are quite impressive too.

Cons

Honestly There is not much to complain about but let me tell you training is a must. Without the proper training and knowledge you won't be able to use it to its full potential because knowledge really is the key here.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

H

Heidemarie

Automotive, 51-100 employees

Less than a year

5.0
May 2024

A change is better - Embrace ERP - the finest solution

Pros

From the beginning, the staff showed a lot of care, listened carefully and understood the issues we faced with previous systems. The implementation team was superb. We have multiple unique requirements that were considered and handled well by the team of Embrace ERP. No matter what they always comes up with a solution. Even after the implementation team left, the tech support has been quick to respond to any questions we have had.

Cons

Well when we started looking for new software, we knew it was going to be an expensive move. But everything we have got from using Embrace like the timely info and control, makes it well worth the investment. We're happy to pay for it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

V

Varund

Pharmaceuticals, 500+ employees

More than a year

5.0
March 2024

New version is excellent

Pros

The new version is designed excellently and is fairly easy to use. Also I like how it integrates smoothly with our warehouse system. Lastly the upgraded interface known as version 25 is user-friendly too.

Cons

Can't think of any problems at the moment.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Z

Zarina

Industrial Automation, 51-100 employees

More than a year

5.0
January 2023

The most Reliable ERP available in the market

Pros

Embrace ERP is perfect to work with. In our business the data accuracy is very important and the best part is that this system provides it without any question. Also it has improved our work efficiency significantly. The software's overall flow is super easy to get the hang of. And I know it might sound a bit odd but having a manual available was a huge plus for me. It's something we often take for granted, but the Embrace manual was always easily accessible to me whenever I felt a need for it.

Cons

I haven't come across anything that I dislike so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Rika

Oil & Energy, 11-50 employees

More than a year

3.0
November 2022

Good, but needs a few upgrades

Pros

I must say that the software is simple, easy to use and understand. Plus the support team is excellent.

Cons

Financial reports don't come in the right format. And to get them right I have to do a lot of customization which takes a lot of time.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

10

Functionality

6

A

Anonymous

Automotive, 51-100 employees

More than a year

5.0
November 2022

Easy to integrate

Pros

The following system is simple to use. All the modules are well-integrated and a user-friendly design makes it my favorite.

Cons

To customize modules a huge investment is needed which I think is not possible for the small business.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

L

Louise

Transportation/Trucking/Railroad, 500+ employees

More than a year

5.0
November 2022

Easy customization is both a pro and con at the same time

Pros

It's a fully integrated system that gives users real-time information. The package support is fantastic. Even if you have customized the software, the upgrades that happen often do not cause any issues and everything works flawlessly.

Cons

Most of the standard reports need customizing to fit our specific needs. And I feel like it did be great if all reports generated by the software could have the option to print in .csv format. Now maybe this could be an issue because of the version we are using for Embrace, so it might not be a con for everyone else. Lastly, some of the inquiry programs are a bit clunky to work with. Plus I think the addition of an integrated BI reporting tool would be very beneficial.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

Y

Yolande

Automotive, 500+ employees

More than a year

5.0
October 2022

Best ERP options for the automotive sector

Pros

The system is intuitive and offers complete visibility across the company.

Cons

No cons to report as all integrations we needed were completed without any problem.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Shantelle

Wholesale, 101-500 employees

More than a year

5.0
September 2022

Embrace - a reliable product

Pros

I like how easy the system is to use and customize, plus the support team is exceptional.

Cons

Integrations with other systems could be better.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

M

Martin

Transportation/Trucking/Railroad, 101-500 employees

More than a year

5.0
September 2022

Software that offers flexibility

Pros

The software is very user-friendly, and some of the customizations we requested over the years have now become standard features. The package got a full makeover and I'm really liking it. They improved everything from connectivity to the menu and screen layouts which makes it all feel fresh. They also upgraded the existing modules and even added some new ones which is a nice bonus to the whole product.

Cons

No real cons to report for now. The latest V15 update has fixed a lot of things, like connectivity, data extraction and integration.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

G

Grant

Retail, 51-100 employees

More than a year

5.0
September 2022

offer multiple reporting options

Pros

Embrace ERP is easy to use which makes me appreciate it. Also it has a wide range of reporting options that are helpful.

Cons

It is not a con but a suggestion from our side that the availability of mobile app to check inventory and create quotes would be perfect.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

M

Mervin

Financial Services, 51-100 employees

More than a year

4.0
September 2022

Worth every penny you pay

Pros

Fairly easy to use. Also, running reports and accessing information that I need is not a problem.

Cons

We had to do way too many customizations in order to transform the software in a manner that it meet our needs.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

M

Mark

Machinery, 51-100 employees

More than a year

5.0
September 2022

Embrace is customizable

Pros

We needed software that's customizable and Embrace has proven to be that one software for us. We've been using it for 20 years now, and there hasn't been a single project or customization that's been too tough to handle for ACS. Embrace ERP has everything a business of any size needs to run smoothly and really dig into their data to understand how things are going.

Cons

There is not anything that I think is a con. Embrace ERP's future development plan looks solid.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Andrew

Paper & Forest Products, 51-100 employees

More than a year

5.0
September 2022

Fits the needs perfectly

Pros

All the modules connect perfectly with the Finance/General Ledger (GL) Module, so everything stays balanced between the sub-systems and GL. Also the transactional side is solid which makes it easy for us to train users to handle their tasks. Plus it is customizable, so you can adjust things to fit your own needs.

Cons

I conclude that menus are a bit clunky to get around.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

A

Anonymous

Computer Hardware, 500+ employees

More than a year

4.0
July 2022

User-friendly and simple

Pros

Whenever I need some sort of information the data is available instantly. All the modules work together seamlessly. Plus the system is easy to use and user-friendly.

Cons

Standard reporting is good but moving data to different platforms is a long and boring process.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10