Total 14 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

50%

4

Stars

50%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

L

Luca

Information Technology and Services, 1-10 employees

More than a year

5.0
September 2022

Fluentis is a high-quality ERP made in Italy.

Pros

I have been collaborating with Fluentis as a partner for several years. I find the service for both partners and clients to be very responsive and available. Fluentis strongly promotes sharing insights about its programs which is great. Plus the Fluentis ERP is modern, modular and scalable. It can meet the needs of individual professionals or small businesses as well as large companies with hundreds of jobs. The fact that it can be fully utilized either with 'on-premise' installation or in the cloud makes it the ideal choice for Italian SMEs. Lastly it is a high-quality product made in Italy which adds another point in its favor.

Cons

Given the speed at which Fluentis releases update patches once problems are reported, issues are resolved in a short time which minimizes the inconvenience for the end user. So there are not any cons I have to report.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Secondo

Information Technology and Services, 1-10 employees

More than a year

5.0
August 2022

I recommend Fluentis.

Pros

The menu is great and does not lack additional features and departmental options. Furthermore the automatic updates, like Windows make it a competitive product.

Cons

The minimum use of variants and types prevents the software from being used by many users who rely on this feature. Additionally, some parts lack analysis or are slow to be developed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Alessandro

Computer Software, 1-10 employees

More than a year

5.0
August 2022

A unique tool for business organizations.

Pros

Fluentis introduction allowed us to streamline and optimize many of the administrative and organizational processes that were previously managed manually by us.

Cons

As a partner, we have had clients with particular configurations and we often had to push for support team to resolve structural issues (though this was a few years ago). Now the product is certainly more mature and stable.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

10

A

Alberto

Computer Software, 1-10 employees

More than a year

5.0
August 2022

A complete management system.

Pros

I would say it is a complete management system that is highly configurable and customizable.

Cons

Support response times are very slow and documentation is not always available which is the only problem I have.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

4

Functionality

10

H

Hussein

Information Technology and Services, 11-50 employees

More than a year

5.0
September 2021

Great user experience

Pros

Fluentis is very innovative technology wise. And as we are using it for quite some time our experience has been amazing.

Cons

Inbound-outbound flow configuration is not the best and has room for improvement.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

O

Omar

Mechanical or Industrial Engineering, 11-50 employees

More than a year

4.0
May 2021

BEST for our business

Pros

The best thing about this software is that we can customize it as per our needs.

Cons

I think production part needs improvements mainly on auto screening of data according to availability.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

G

Gianpaolo

Business Supplies and Equipment, 51-100 employees

More than a year

4.0
April 2021

Take your time before buying it.

Pros

It has so many great features such as Constant updates, the possibility of development and interaction with external software through exchange tables, various customization options, automatic alert systems via email and notifications, visually appealing dashboards and a customizable color scheme. Also it is pretty perfect for standard article assemblies without customizations.

Cons

While the product has its pros, it also has multiple cons. For example, the screens are limited to specific types of views, such as tables and dashboards with rectangular groupings. There are limitations in scheduling flows, with only five states (not reviewed, scheduled, executive, launched, and completed), which hinder workflow progress. Managing article variants is problematic, it exists but isn't utilized. I had difficulty in managing customized production when the bill of materials is modified and relaunched, the system loses flexibility and becomes complicated. Self-management and control are limited, some designers use programming systems that cause issues when moving developments from testing to production databases (using field ID references instead of names, class limits in SQL rather than from tables, and differing developers referencing different tables). Production and subcontracting are poorly managed, with inadequate interaction with imported bills of materials, requiring extensive customization. And some bills of materials are missing.

Rating Distribution

Ease of use

4

Value for money

6

Customer Support

4

Functionality

6

C

Cristina

Mechanical or Industrial Engineering, 51-100 employees

More than a year

4.0
April 2021

Easy to customize

Pros

Use of the right-click to access different tables is something I like the most. And also it is easy to customize menus and fields.

Cons

My problem is with duplicate article/BOM/cycle feature because too many parameters to set and each time the last operator's choice remains in memory. This creates problems when there are many users creating codes with different management needs, as in our case.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

F

Filippo

Electrical/Electronic Manufacturing, 11-50 employees

More than a year

4.0
April 2021

Complete and very much configurable.

Pros

Fluentis is easy to customize. The modules cover all of the company's needs. plus the technical staff is highly skilled and amazing in finding the best solution for every type of requirement we have.

Cons

The annual support fee is mid-high. Occasionally, there are bugs that get fixed within a few weeks with the release of patches (particularly in the subcontracting module).

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

L

Luca

Computer Software, 11-50 employees

More than a year

5.0
April 2021

Excellent and flexible ERP.

Pros

Usability and user experience both were the best. Also the high level of customization and integration options are liked the most by the team.

Cons

During various installations, we did not face any issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Mario

Computer Software, 1-10 employees

More than a year

4.0
April 2021

Great tool

Pros

Functionality and design of Fluentis is simply amazing. Plus the system is easy to use even for the newbies and can be used both locally and in the cloud!

Cons

There should be documentation for the software, but I think this is a common issue with many ERPs.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

7

Functionality

8

M

Mario

Chemicals, 51-100 employees

More than a year

4.0
April 2021

It serves us well!!

Pros

The fact that it covers many aspects of the production/commercial cycle as standard makes it the best choice for us!

Cons

There were some inaccuracies in user profiles which should be looked into.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Antonello

Information Technology and Services, 1-10 employees

Less than 6 months

5.0
April 2021

Excellent ERP.

Pros

Ease of use, customizable layout and completeness of information are the few features we like the most. Plus, for small and large companies, it is a wholesome and reliable product. I have worked for years with ERPs that are usually difficult and complex but Fluentis covers all business processes while being agile and quick in procedures.

Cons

I haven't found any gaps or shortcomings. From my point of view, it is complete.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Luigi

Information Technology and Services, 1-10 employees

More than a year

4.0
March 2021

Quality and technology.

Pros

The ease of interaction between one form and another is commendable. The graphical layout of the screens is also top notch. Plus the technological expertise in translating various business processes into application software modules is liked by all of us!

Cons

Few of my concerns are: lack of information on using various fields or flags in Fluentis Academy, difficulty in identifying table fields in the "Ribbon Report Designer" and difficulty in getting immediate technical/systematic responses.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

6

Functionality

8