Mechanical or Industrial Engineering, 1-10 employees
Less than a year
“constantly evolving platform”
Pros
After using Fraction for several years we've been glad to see the platform keep developing over time. Whenever problems come up, they're dealt with quickly and we appreciate how the team takes suggested improvements on board and acts on them fast when they agree.
Cons
rarely but it can be a little glitchy but a quick call to customer support usually gets it resolved or an update is arranged.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Automotive, 11-50 employees
Less than a year
“fresh, slick and user-friendly tool”
Pros
Switching to Fraction turned out to be the best move we could have made. It felt like a real breath of fresh air going from a clunky, overcomplicated system to something so polished and user friendly. Everything from setting up customer and supplier records to creating invoices is easy, while still keeping all the information available and easy for us to locate. Even updating details is hassle-free, whereas with other systems we used before, it was either not possible or took far too long. The support has also been outstanding, the team is always willing to listen to our feedback and they've even made a few adjustments that have made things even better for us. We'd absolutely recommend Fraction to any business.
Cons
Honestly I can't think of anything negative to say.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10