Nexsure Reviews

Pros

Working with their team has been a really positive experience for me, as they're always willing to listen to new ideas and remain open to feedback.

Cons

Our company works with a lot of healthcare clients so I do wish the platform were a bit more user-friendly for that side of the business.

Pros

It lets me document every detail which makes it really useful for me when I need to go back later and review everything.

Cons

At times, dragging emails into an activity doesn't work so I end up printing them as PDFs and attaching them that way.

Pros

The focus on continuously improving the user experience is clearly visible and it reflects a strong intent to stay ahead of the competition while constantly enhancing the platform which I can clearly see in ongoing updates.

Cons

One downside is that some ticket issues can take a while to get addressed.

Pros

Handling policies works smoothly and the system also manages certificates effectively which I personally find reliable in daily use.

Cons

Commission update process can be a bit frustrating, although that may have more to do with how our company operates than with the software itself.

Pros

For new employees especially, the Actions feature has proven very user-friendly, making learning easier and helping them get comfortable with the system quickly which I have observed during onboarding.

Cons

Accounting side feels a bit old-school so I'm glad to hear an update is on the way. We also haven't been able to fully integrate Outlook since we depend a lot on distribution list emails so improvements there would be really helpful.

Pros

In my view, the platform is built specifically for insurance management and all components work together in a highly connected way which I have experienced while navigating different modules.

Cons

Proposals area could use more support when it comes to creating a more modern design.

Pros

Whenever support is needed, it is easy to get in touch with someone for help which I personally appreciate during urgent situations.

Cons

There are times when the updates feel overwhelming. One thing gets fixed, then something else stops working. It ends up being a constant cycle of learning, searching and relearning.

Pros

It is always impressive how much can be accomplished within a single system and I find myself relying on it heavily for multiple tasks.

Cons

I used to point to the look and feel as a weakness but it has definitely gotten much better.

Pros

From my perspective, it is a great CRM and the company continues to update it regularly which I have noticed through frequent enhancements.

Cons

Document transfers to the client and retail portal are very slow.

Pros

In day-to-day use, it feels easy and the knowledge base is very useful for ongoing learning across different systems which I personally refer to quite often.

Cons

A few steps can feel a bit tough or repetitive at times.