Total 8 reviews

4.8

All reviews are from verified customers

Rating Distribution

5

Stars

75%

4

Stars

25%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

PP

Paul P.

Utilities, N/A employees

4.0
July 2023

Had a great experience

Pros

The relationships make finding related processes, applications and people possible.

Cons

The diagrams produced are simple in appearance with unattractive visio templates. These are fine for the architecture and business process audience but need polishing for leadership.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

WL

Wright L.

Higher Education, N/A employees

5.0
May 2022

Good tool

Pros

It covers all needed architecture domains, artifacts, viewpoints, planning materials and workflows that make up Enterprise Architecture best practices. We are a TOGAF shop which It strongly supports. The support for Visio and the various Views are great capabilities that every architect will find helpful and a real productive enhancer.

Cons

It is very efficient and flexible which makes important to plan your implementation. You tailor it to meet your goals and needs which takes time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AS

Allan S.

Insurance, N/A employees

5.0
March 2022

very user friendly

Pros

User friendly with product administration. Uses industry architecture frameworks as a guide to get started.

Cons

Performance issues with some features. Unsure if product or environment related slowness.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

AP

Andy P.

Food Production, N/A employees

4.0
March 2022

Made our work easier

Pros

This has enabled us to link our enterprise architecture to our overall Risks.

Cons

It takes a while to get used to the main user interface and navigation between the objects and report views.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

AD

Andrew D.

Transportation/Trucking/Railroad, N/A employees

5.0
March 2022

convenient to use

Pros

Our organisation has traditionally used Visio to maintain technical and architecture diagrams. it allows us to maintain a central repository of objects, meaning any changes can be quickly updated across multiple diagrams without the need to manually update each one. In addition, the impact analysis features allow us to focus in on areas of change within the organisation and then identify the impact of those changes. Previously we relied solely upon the knowledge of our architects and subject matter experts. But now, this information is easily accessible and stored in a single, central repository. Technically, it is a very stable product and we have never experienced any major issues, even during product upgrades. The support team are very responsive and any minor issues and service requests are usually resolved within a matter of hours.

Cons

The speed of the application when checking in / out documents can be slow sometimes. But the 2021 upgrade, which we only recently implemented, does address this and brings about some performance enhancements in this area.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BP

Bill P.

Hospitality, N/A employees

5.0
March 2022

easy to use!

Pros

There are several aspects of it that I find beneficial, such as the ability to include modular frameworks, the complete customization of the metamodel (including industry-specific and role-specific customization) and the warm-fuzzy feeling of knowing I have all of my documentation "squared-away" and in a central repository that others can reference. I depend on their rapid and flexible support to ensure Im making the most of our investment in the system.

Cons

As far as the software/system is concerned, I really don't have many problems to share. I do think that it can be a challenge to get my metamodel and related object/attribute capabilities functioning well but that isn't really a problem with the software (it's more of a case where I had to try a couple of different approaches but finally settled on one that works for me).

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

BL

Brian L.

Defense & Space, N/A employees

5.0
March 2022

fairly priced

Pros

Very easy to use and adopt, compared to other products. Portal and BI Dashboards are easy to consume by non-technical audiences. Cost is also much less than others we have used/evaluated.

Cons

We have identified none to date ...very easy to use

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AH

Andres H.

Government Administration, N/A employees

5.0
March 2022

i like using it

Pros

The ability to trace objects to other objects and their source business rules or business drivers is a must for complex business analysis situations where multiple (hundreds) of requirements need to be traced and a spreadsheet approach becomes too tiring and time-consuming. The ease in showing these relationships and dependencies with the it 'spider' type diagrams helps explain these relationships to stakeholders who appreciate pictures to depict complex systems or problems. smooth export to Microsoft Suite file formats when needed is a plus, as well as the read-only web based presentation of diagrams using the Portal. Creating a diagram is simplified by the numerous templates that come with the product. Beyond the software itself, the it support team provides world-class service well worth the annual subscription. The it account manager assigned each client is a valuable asset and complement to the online training provided for both for the administrator and the user role, providing support to engage licensed users through biweekly user meetings.

Cons

While I applaud the Microsoft look and feel of the product, the learning curve for an intermediate Visio user to understand the differences between modeling one-off and modeling with shared objects stored in a repository can be discouraging to those expecting a quick fix pill. There is no doubt that a shared repository of objects can undoubtedly benefit an organization but getting there is more of an organizational and governance challenge than a technological one. For the technology solution, it is the tool with the greatest ease of use I have tried. The licensing model could be improved to one that allows use of all current modules to a defined use or user threshold. A modular approach can be limiting for a software that is as all-encompassing as it, if resource constraints are an obstacle to adding additional modules.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8