Rootstock Manufacturing ERP Reviews

“Too many screens for inventory”

Pros

The RMA screen includes a notes section and the serial number tracking is useful.

Cons

It's frustrating that I have to enter a part number and then jump through Engineering Item Master, Inventory and Inventory Quantities just to see what's actually on the shelf. For RMAs something that used to take one screen now takes three.

“Cloud access from anywhere”

Pros

Having it in the cloud is a big plus since I can get to it from anywhere.

Cons

It can be buggy at times and it also runs pretty slowly so getting through tasks takes some patience. I'm not sure whether that comes from Salesforce itself or from Rootstock's coding.

“Fast support and reliable uptime”

Pros

Ticket responses come back very quickly and the system is simple to use with very little downtime. Finding information is quick and updating POs is simple as well.

Cons

I'd still like to see fewer clicks required to complete processing tasks and the dashboards could use some improvement.

“configurable and practical setup”

Pros

A lot can be handled through configuration settings so there's really no need for heavy customization.

Cons

It feels more tailored to manufacturing companies and doesn't naturally support service-based businesses. Also, quite a few functions aren't exposed through APIs which makes connecting other systems to Rootstock more difficult.

“stellar rollout”

Pros

Having all the modules included in one complete ERP package was a big advantage for us. On top of that, the setup team did an excellent job guiding us through the installation and go-live stages which made the whole process much more manageable.

Cons

It records information like demand, addresses and sales orders exactly as they are entered at that moment. When changes are made later, those updates do not always flow through the entire system automatically so you often have to enter the information again for the changes to take effect.

“Costly customizations and delays”

Pros

I genuinely appreciate how patient the development and implementation team has been throughout the process.

Cons

Getting this software up and running has required far more customization than expected and every added customization comes with a hefty price tag. That has pushed the project back considerably. Our team believed the sales side fully understood the complexity of running a completely remote business with no warehouse and no physical storefront and we were assured the product could handle all of our needs. In reality, it has not delivered on those expectations.

“my positive experience”

Pros

It being a cloud-based ERP system is a real advantage.

Cons

The main screen feels very confusing although the dropdowns and quick menus do help work around that.

“Cloud-built ERP done right”

Pros

Right away, it stood out to me as a very comprehensive ERP system built natively in the cloud on the Force.com platform. That alone was compelling but what really sealed it for me was knowing the product was conceived, designed and developed by one of the most experienced and highly respected teams in the ERP industry. Another big advantage is that applications on the Force.com platform can be expanded through thousands of enterprise and small business apps available on the AppExchange.

Cons

Honestly it's hard to point to any real downsides with it especially considering they were an early pioneer in the multi-tenant SaaS ERP market. The product feels carefully planned and very well engineered.

“good cloud manufacturing”

Pros

Few vendors combine manufacturing expertise and software know-how this well. Rootstock's engineers and consultants clearly understand both the operational side of manufacturing and the technology behind it. By taking full advantage of the Salesforce platform and pairing it with FinancialForce, Rootstock brings the back office into the Salesforce ecosystem with a feature set that feels far beyond anything lightweight. Alongside our own custom apps built natively on Salesforce, it has given us the ability to run our complete end-to-end enterprise solution in the cloud. Inventory, Purchasing and MRP are all critical to our success and Rootstock ties them together in a way that feels cohesive and reliable. This is not a stripped-down manufacturing tool, it's a true manufacturing system delivered in the cloud. For a space that has long been dominated by on-premise software, Rootstock is proving that the cloud can absolutely compete for the Salesforce community.

Cons

Being Rootstock's first Force.com customer gave us a close look at the depth of expertise across their entire organization, not only from the founders but also from the broader team handling development, implementation, support and consulting. One of the most impressive parts of the experience was getting a completely new financial system in place, with the kind of powerful functionality that used to come only from legacy, on-premise vendors, in just five months from pilot to go-live. Of course, timelines will differ depending on the implementation but with Rootstock you're getting more than just software for growth, you're also getting a team that actively helps you reach each milestone. The one issue we dealt with early on was their fast release cadence, though that has improved over time. Now they follow the same three-releases-per-year rhythm as Salesforce which has been a very welcome change.

“Complete manufacturing coverage”

Pros

It covers every part of the manufacturing process so everything is handled in one system.

Cons

Support answers quickly and the open ticket functionality is responsive as well.

“costly delays and unusable setup”

Pros

This software seems like it could address some major challenges across our manufacturing, sales and logistics processes. The potential is definitely there but after nearly a year, we still haven't been able to actually use the product. Unfortunately, the rollout has been far from successful and tech support has offered little to no meaningful help. With stronger implementation assistance, I believe the system would already be live and working for us.

Cons

It's frustrating to be paying such a high price for software that we still can't use and even worse to be asked to pay extra for features that really should have been included from the start. If a system takes more than six months to configure and implement, customers should not be expected to pay full price during that time. On top of that, if an essential feature is missing, clients should not have to pay additional fees just to have it built.

“Promising billing partnership”

Pros

We're planning to use it as the engine for our billing operations.

Cons

The partnership has been very positive up to this point and there's nothing to complain about yet.