Rootstock Manufacturing ERP Reviews

Pros

I really like how flexible the software is in adapting to different situations. It can easily adjust to meet various needs, making it suitable for a wide range of tasks. Also, I find it very easy to use. The design allows me to move through the software without any difficulty, making my interaction with it smooth and simple. Overall, the combination of adaptability and user-friendly navigation really enhances my experience with the software.

Cons

Some of the terms can be confusing, either in error messages or in the names of fields, which I find a bit misleading at times.

Pros

My experience with Rootstock has been of the simplest ERP system to implement and go live with. It provides extensive features that are very accessible which made my transition smooth and efficient. The reporting features are exceptional and provide valuable insights for my decision-making process. Also, the platinum support alongside the supportive Rootstock community has been remarkable, ensuring that any challenges I face are addressed promptly.

Cons

Installing Rootstock, it requires a significant level of commitment and a deep understanding from the business side right from the start. Without thorough preparation and dedication, the implementation can become quite difficult. However, this is something that all ERP systems tend to demand and it is not something specific to Rootstock alone.

Pros

I really think its connectivity with Salesforce is excellent when set up properly.

Cons

The case support is slow in responding, and there are no updates provided throughout the process to keep me informed about the progress.

Pros

I value the support that comes with the software. While it is easy to use, there are moments when I need assistance, and the customer support is always prompt and comprehensive making it simple to understand.

Cons

I do not have any negative points to mention. I have only been using the ERP for just over a year, so there could be areas that I have not yet explored, but for everything that I have used so far, there have been no issues.

Pros

What I love most about Rootstock Manufacturing ERP is that it is built on the Salesforce platform which leverages Salesforce's strengths and scalability. Rootstock provides a seamless and integrated view across all business processes including customer management, manufacturing, supply chain operations, and everything in between. By utilizing Salesforce's cloud infrastructure, Rootstock ERP scales effectively with the increasing demands of my business, eliminating the necessity for system migration. Also, the powerful Salesforce ecosystem enhances security and reliability ensuring that my business operations run smoothly and efficiently at all times.

Cons

Rootstock's ability to be highly customizable is a real advantage when trying to meet specific business requirements, but it does mean that both internal and external resources are heavily needed during implementation. Its flexibility means each customization requires careful planning, coordination, and sometimes even additional programming, which makes it very resource-intensive. Also, the successful deployment of such a customizable system relies on the organization's readiness to adapt to changes. This requires a workplace culture that is open to new workflows and continuous process improvement. This ongoing investment in change management and resources can create difficulties, especially in environments that are resistant to change or slow to adopt. So while the adaptability of Rootstock ERP is valuable, it requires a solid commitment to managing and investing in those changes.

Pros

I think the program is well organized and offers great visibility. It connects easily with Salesforce to provide a complete platform solution.

Cons

I know that implementing any system can be difficult, but the support I received from customer service during the onboarding phase was very helpful.

Pros

The integration of Rootstock with Salesforce makes customization easy for anyone with Salesforce Admin experience. Almost all of our business practices are now consolidated into a single system. We are able to provide our users with information and data that were previously inaccessible. Rootforms serves as an excellent and smooth printing solution. The customer support is very helpful although at times the significant time zone differences can impact response times in some cases.

Cons

Due to our specific requirements, we needed much more customization with Rootstock than we had originally anticipated. Our go-live date ended up being delayed twice, and even after deployment, we had dozens of issues due to these customizations. Almost every time one of our outstanding issues was fixed, we were told to upgrade to a newer version, which then brought about new problems with it.

Pros

Rootstock Manufacturing ERP is built directly within Salesforce, which means it integrates with its platform and works smoothly alongside it. It includes several key tools such as ERP for managing overall business processes, MRP for overseeing manufacturing and resource planning, and a Capacity Planning Workbench to help manage production capacities efficiently. This combination of features makes it a comprehensive solution for handling various business operations in one unified system.

Cons

I find that the estimating capabilities, financial statements, and user interface are somewhat limited in this system.

Pros

It functions as a full-featured ERP designed for mid-tier manufacturers and distributors. Since we are already utilizing Salesforce, we were able to leverage our existing administrative and technical staff for the implementation and ongoing support of the application. Similar to other Salesforce applications, it is easy to customize certain aspects, such as adding additional fields to existing objects, and the native Salesforce reporting tools are quite effective.

Cons

Performance tends to slow down in certain areas. While this is something that happens with many Salesforce applications, I think this one could be optimized further. Since there is a smaller user base, it is difficult to simply search for a solution online when an issue arises, unlike with more established ERPs like SAP, Oracle, or Netsuite. There are also not many implementation partners, though we did manage to find a good one. There should be more built-in reporting options.

Pros

It is adaptable and does not require any customization as I can find solutions for all my business options. Their training portal is exceptionally well structured, and they assist with any issues very quickly through their community page once a ticket is submitted. It significantly influences my daily workload as it has the capability to clone numerous records whenever similar ones need to be created.

Cons

I have faced some difficulties managing app authorizations for user profiles, though I do not think this is due to Rootstock itself. It seems more related to Salesforce's structure, especially considering how many specialized fields exist in this system because of the nature of the program.

Pros

The ease of customization, the extensive range of customization options, and the simplicity of implementation are some of my favorite features in this software.

Cons

The user interface feels a bit outdated to me, and while Rootstock is working on updating everything to Salesforce's Lightning Experience, there is still room for improvement.

Pros

I like some of its features specifically designed for inventory management. These features really stand out because they are effective in helping me keep track of inventory with great precision and efficiency.

Cons

The accounting and finance modules have been steadily improving, with Rootstock putting in significant effort to enhance them, but these areas were clearly not prioritized during the initial development of the ERP. That said, the progress they are making is quite noticeable. I find it surprising that there are no standard financial reports available, but Rootstock is working on that as well.

Pros

Rootstock Manufacturing ERP can be accessed from anywhere at any time I need.

Cons

Personally, I have not found anything I dislike about Rootstock. Everything has been good for me so far.

Pros

The software is highly accessible and easy. Most features that were previously considered "missing" in Rootstock have already been supplemented through partnerships with other companies to bridge the gap which I find really impressive.

Cons

Financial management has been the most challenging aspect for me while using Rootstock. However, they have made huge improvements and have plans for even more updates. What is currently their biggest weakness might actually turn into one of their strengths in the near future.

Pros

The fact that it is integrated with Salesforce makes it a remarkably customizable product. Rather than needing to modify my business processes to align with the software, I can adjust my software to better fit my business processes. This is indeed a very powerful capability.

Cons

The initial setup can feel overwhelming. Since the system is so customizable, it does require a significant investment of time to configure. Thankfully, because it is built on Salesforce, the tools available to help with customization are relatively easy to learn.