Fonteva Reviews

Pros

Packed with a wide range of modules, this platform can handle almost everything needed to properly manage customer support, client relationships and overall operations for us. For associations in particular, it offers an impressive set of features, including member management, event management, communities, e-stores, committees, accounting, online fundraising, mobile access, education, collaboration tools, dashboards and reporting. With all of these capabilities, it helps us organize our business in the best possible way and get the most value out of every investment or event.

Cons

One thing to keep in mind is that, like other event and management tools, this platform works best when you already have a clear understanding of what you want to achieve with your organization and how you want to improve it. If your goals and processes are not well defined, it becomes much harder to take full advantage of everything this tool can offer.

Pros

Using it feels very easy for us and since it's built directly into Salesforce, the data is readily available for reporting without any extra hassle.

Cons

I haven't run into any downsides so far.

Pros

Whenever a client starts talking about customer engagement or better ways to organize their member base, this is the first product I think of. From a developer and technical consultant perspective, it saves my team and me months of building something from scratch that still probably wouldn't come close. In the same way nobody wants to create their own cloud CRM, there's little reason for us to build customer engagement functionality for Salesforce when this already exists and does it cheaper, better, with fewer bugs and backed by a great support team. For both my team and my customers, picking this software is usually an obvious choice. On top of that, it covers a lot of the gaps Service Cloud still leaves open and it helps keep our budgets under control when clients come in with bigger plans.

Cons

Building custom solutions on top of the platform can be challenging. Beyond the usual Salesforce-specific quirks, there's also the added learning curve of understanding how this platform itself is structured and works.

Pros

Right from the start, the features and functionality have been really great for us and upgrading the software has been easy. It's also very customizable and setting up screens and fields only takes a few minutes for us.

Cons

Biggest downside is the reporting limitations. Error messages also aren't very descriptive and the user guide could definitely use a bit more explanation.