Swoogo Reviews

Pros

Their customer support has been outstanding for me and I've really appreciated the ongoing upgrades along with their willingness to listen to customer feedback.

Cons

There are still a handful of minor little issues tied to the mobile app but overall the team has been incredibly supportive, takes concerns seriously and adds them to the roadmap for future improvements.

Pros

Building pages with this platform feels very simple and easy to me. I can adjust elements exactly how I need and the clearly laid-out menu guides me through creating a full landing page. The support team has also been fantastic, they respond quickly with detailed and helpful answers and I really value how well it integrates with tools like Eloqua, Salesforce and On24.

Cons

One thing I'd still like to see is a stronger library of learning resources. Even though there are guides available, I've still had to search YouTube or submit tickets to get certain questions resolved. More tutorials, how-to videos, or even an AI assistant for quick answers would make a big difference. I've also noticed that sometimes chat is available, while other times I only get the option to send an email which makes it seem like there may be a limited window for the AI assistant. That can be frustrating when something urgent comes up, especially during live events.

Pros

I find this tool very natural to use at work. The interface makes it easy for me to move between events, forms and settings without wasting time. Everything is organized clearly and I've even become someone others rely on to troubleshoot issues. The Bookmarks feature has also been incredibly useful for keeping key pages easily accessible.

Cons

There's nothing significant to complain about since it's been stable and dependable overall. If anything, I'd welcome a few more customization choices or minor workflow tweaks here and there but it already handles what it's supposed to do extremely well.

Pros

From setup through ongoing use, I've found the platform incredibly simple. It includes all the features I need to manage events of different sizes and whenever I've had questions, real people have responded quickly with helpful answers. It really feels like I have a dependable team behind me.

Cons

One thing I'd still like to see improved is more flexibility and stronger capabilities in the analytics and reporting dashboards. Right now, it's hard to get a truly accurate picture of user traffic coming to the event site, as well as how much time visitors are spending on the event and registration pages.

Pros

From start to finish I rely on it to build events end to end. It keeps everything organized and manageable and I especially like how I can create polished and creative event experiences. Cloning events saves me time and getting started was quick and easy.

Cons

We do run into occasional office-hour glitches and those have been tough to fully resolve, although the team has been helping us work through them.

Pros

I noticed how simple it is for attendees to navigate. On my side, it's easy to build websites, send communications and manage invoices. The reporting is excellent and overall usability is far better than other tools I've used.

Cons

Can't think of anything I dislike. Anytime I run into an issue or suggest a new feature, the team responds quickly and jumps in to help.

Pros

Having everything in one place makes it really convenient for me to access all features. Whenever I have questions, customer service is there to help and setting up new registration sites saves me a lot of time.

Cons

Don't have any complaints. They provide plenty of learning opportunities and are always available when support is needed.

Pros

Switching to this platform completely transformed how I manage events. It's user-friendly, highly customizable and the onboarding process was smooth. Moving from Cvent felt convenient and this solution fits my needs much better.

Cons

The only thing we'd still like to see is built-in badge printing and event text messaging, even though those options are available through third-party providers.

Pros

Early on, their support team really stood out to me. They communicate clearly and even provide helpful videos that make everything easier to understand. Taking time to explore layouts early on helped me learn the platform quickly.

Cons

I really haven't run into any problems. They also seem to be improving it regularly and finding new ways to make it work better for different kinds of events.

Pros

In my experience working in the backend has been great. It's user-friendly, supports multiple team members and presents data in a clear and visual way. I also appreciate how easy it is to export and work with the data.

Cons

Mobile app still falls short of what we need, so we have to rely on another vendor as well. We're missing important features like session ratings in the app, badge creation and lead scanning for sponsors, plus badge check-in stations or kiosks. Because of that, attendees can't do everything in one place and still don't have the convenience of using just a single app for the event.

Pros

one of the biggest advantages has been the conditional logic and visibility settings. They let me control what different audiences see which makes the registration process much smoother. Customer support has also been outstanding, they respond quickly and stay engaged until everything is resolved.

Cons

There has definitely been some learning involved, especially when setting up more complex events. That makes sense but having additional training materials would make a difference. They do offer a University resource and it's useful, though I'd still like to see more advanced and detailed instructions. They also provide attractive website templates which will probably work well for most organizations. That said, if you need stronger branding or more in-depth website customization, coding knowledge becomes necessary. Companies that don't have someone on staff with coding skills could have a hard time making those changes. A few customization features also seem like they should already be built in as standard options but they aren't at the moment. It would be nice to have more website theme choices as well. Even with those limitations, I'm still impressed that the platform allows custom code for broader customization when it's needed.

Pros

For me running events with this platform has been very easy. I can create unlimited events, manage registrants easily and only pay for admins. Cloning events and using a test environment have been especially valuable features and support is always quick to respond.

Cons

There really are not any major features missing for us. Group registration could use a little refinement but it still works well overall. A more convenient integration with ThoughtSpot would also be nice to have.

Pros

Managing around 30 training events a year, I've tested many tools and I've stuck with this one. It's user-friendly, customizable and easy for me to launch events with. Customer service has been the best I've experienced and I really value how they keep improving the platform.

Cons

Our current subscription comes with one management seat and one view-only seat which suits our company well since it helps to have one person fully own the event management process from beginning to end. That said, larger organizations with several people creating and managing events would probably need to move up to a higher subscription tier.

Pros

Personally, choosing between the user experience and customer support is difficult because both are excellent. The platform helps me create a convenient attendee journey and the support team is always responsive, kind and helpful.

Cons

Can't think of any downsides. I love everything about this platform.

Pros

After years with another platform, switching to this one went very smoothly for me. It's simple, easy to manage and has saved my small team a lot of time. The support team has been incredibly responsive and genuinely helpful whenever I've needed them.

Cons

There are a few minor functionality and reporting areas that could be better. For example, in group registrations, it would be helpful if attendees could display their individual payments instead of everything appearing under the group leader. Aside from that, the product has been excellent overall.

Pros

This tool had a simple, user-friendly interface. Setting up events feels convenient, even when the registration flow gets complex. The level of customization is another big plus because I can adjust pages, branding, email communications and agendas without needing a lot of technical help.

Cons

Nothing to mention here and one of the biggest strengths here is the simple, user-friendly interface which makes event setup feel convenient even for more complicated registration workflows. The platform is also highly customizable, so I can personalize pages, branding, email messages and agendas without relying heavily on technical support. On top of that, the reporting tools are exceptionally strong. Real-time insights, dashboards and data exports help me monitor performance and react quickly to trends. Overall, it offers an ideal mix of power and simplicity, powerful enough for large, multi-layered events, yet aligned enough that I can build, launch and manage everything confidently and efficiently.

Pros

While running both single-day and multi-day professional learning events, I've found this platform makes everything much simpler. Registration and session sign-up are very easy which takes a lot of stress off me. The support and training materials are outstanding and after spending some time learning, I was up and running without much trouble. Having a dedicated support person who is responsive and helpful adds even more value and attending the UnCon gave me a deeper understanding of the platform. Overall, I'm very impressed with how efficient and user-friendly it is.

Cons

One area that still causes problems is setting up registration for events that offer both a morning and an afternoon option. If someone updates their registration and switches from the morning event to the afternoon one, or the other way around, their previous session selections do not automatically clear. That leaves them registered for sessions in both time blocks which creates extra work and confusion when managing the event. This part of the process really needs a better solution.

Pros

When I work in the backend with book, everything feels very easy and my guests also have no trouble signing up for events. The biggest highlight for me is the customer support team. Whenever I run into an issue, I know I'll get a quick and genuinely helpful response.

Cons

Only real downside for me is that I wish there were a mobile app I could use on my phone for everyday tasks. There are apps available for checking guests into events which is excellent and they're also rolling out a very user-friendly customer-facing app for events which I've tested and really liked. Still, when I'm on my phone and need to handle regular day-to-day work in book, I wish it were more mobile-friendly or had a dedicated app for that.

Pros

From how they treat me as a client to how simple the product is to use, I've had an excellent overall experience.

Cons

There's a bit of a learning curve for new users. Like any feature-rich platform, it takes some time to get familiar with everything but once it clicks, it becomes incredibly powerful.

Pros

Since I started using this platform it has stood out for how well it handles everything from registration to speaker management and exhibit sites. The interface feels simple to me and the customization options are incredibly valuable. Moving from Regonline was a big improvement and I've found the setup process to be very easy. Overall, it has helped me present a more polished and professional image to clients.

Cons

Adding more payment gateway options would make the platform even more flexible and functional.