Webex Events Reviews

Pros

There's a lot packed into this platform in terms of ideas and features that can be included in an event app or webpage. On the user side, most people seem to have no trouble getting around it. I like that chat support team has also been excellent, very responsive and clearly knowledgeable.

Cons

The backend can feel a bit confusing at times. Since there are so many moving parts, it's not always obvious where to find everything or what certain categories and options are meant for, especially when trying to figure out the best way to use them to improve the overall user experience.

Pros

Video and audio quality has been consistently dependable, even during long meetings which is something I really appreciate. Setting up meetings, joining calls and sharing screens all feels easy and the chat and recording tools make collaboration feel organized and convenient.

Cons

My biggest issue is how many system resources it uses, because that can lead to lag when multiple people are sharing screens or using video at once. I also think the interface feels a bit dated and could use a more modern design with simpler navigation.

Pros

Running webinars through this platform has really helped us interact with potential clients in a more polished and professional way and it strengthens our brand communication without filling inboxes with promotional emails. The cloud storage has been especially valuable since it gives us long-term access to past webinars which is important when we need to revisit information during decision-making. On top of that, the way it handles different groups and takes care of administrative tasks automatically has made our day-to-day operations much more efficient.

Cons

The signup and integration process still feels more complicated than it should be. Right now, users need to contact us by email first which then triggers HubSpot but I'd much prefer a direct signup option inside the platform that could automatically create an Asana project afterward. That would cut out the manual work and let our team spend less time drafting emails and more time focusing on integrations. During setup, the IT team did provide several options which was helpful but it would have worked better if they had first taken more time to understand my workflow and match their recommendations to that before presenting different workflow choices.

Pros

I used this product to schedule and host statewide nonprofit board meetings, events and conference presentations.

Cons

It took a little time to learn at first but once I got the hang of it, it became simple to use.

Pros

Handling online meetings and events with this software has been really convenient for me. The whole process feels easy, so I can organize and manage virtual gatherings without much effort.

Cons

That said, it does have some limitations around customization, especially when trying to set up more complex events.

Pros

For me it makes collaborating across different locations and time zones much easier, helping our team stay connected and productive.

Cons

I don't really have any complaints, it's simply one of the tools we rely on to meet and work together when our groups aren't in the same place.

Pros

Navigating the platform has been simple in my experience and I was able to get comfortable with it quickly. Whenever I needed help, the customer service team was excellent.

Cons

At times, the registration links stop working and need to be reset before they can be used again.

Pros

From my experience running meetings on this platform has been very dependable thanks to the strong video and audio quality, great security and convenient integrations. I also find the AI-generated summaries and features like noise removal and real-time transcription especially useful.

Cons

The interface still feels outdated and the app takes up a lot of space. Since AI capabilities are improving so quickly, it would be better if users could customize the summary style and set task-based follow-up reminders. It also needs stronger co-host management, simpler pre-assignment options and more polished broadcast controls.

Pros

Joining and hosting virtual events through this app has felt like a polished experience to me. The interface is easy to use and the engagement tools like Q&A and polls do a great job of keeping participants involved.

Cons

Although the app and webinar platform work well for hosting sessions, there are still a few drawbacks. The interface can occasionally feel a bit less simple, especially for people using it for the first time and some of the more advanced features are not as aligned as what other platforms offer.

Pros

During our recent "Celebrate You Week," I saw how well the platform handles scale. We hosted around 15,000 participants without any issues and features like polls, chat and gamification kept everyone engaged throughout.

Cons

There were still a couple of hiccups during the event. When the host joined late, the panelists had trouble getting connected to the audio which created some inconvenience. On top of that, after a recent update, a few of the more advanced settings seem to be tucked away deeper in the menus. That made the interface feel less simple than before and meant first-time hosts would likely need some training to find and use those options comfortably.

Pros

At our event, I noticed attendees really enjoyed using the app, especially since poor cell service could have been an issue. Setting everything up on my end was easy and support was quick and kind whenever I needed help.

Cons

One thing I'd love to see added in the future is the ability to assign speakers to multiple rooms and connect them directly to the sessions where they're presenting. That was the only feature I felt was missing.

Pros

In my experience, running webinars on this platform offers a great balance between control and interaction. Managing large audiences feels easy and tools like chat, polls and Q&A help keep everyone engaged.

Cons

A small downside is that the interface can feel a little cluttered during bigger events, especially for someone new to the platform. Everything is arranged in a logical way but the amount of controls and panels available at once can feel somewhat overwhelming in the beginning. A cleaner or more customizable host view would make the overall experience better.

Pros

One thing I really like is how flexible the platform is. I can add different third-party tools and customize the experience, while the interface stays clean and easy to use.

Cons

There are still a few areas that need work. Their built-in Production Studio has some issues and progress on developing it seems to have slowed. You also can't send chat messages directly from the production studio which is limiting. The event lobby could use more functionality too, especially the option to embed a video. Another annoyance is that hyperlinks posted in session chat open in the same browser window instead of launching in a separate tab.

Pros

When I first started using it back when it was Socio, it completely changed how we delivered our services. It gave us a central hub for our community and opened up new possibilities for streaming and engagement.

Cons

One thing I still really wish it had is a calendar feature people could actually subscribe to and that's one of the few issues the company still hasn't solved. Every event has to be entered one by one. At the moment, I'm paying for a second service and doing double the work for our members because I need a calendar that auto-populates, can be subscribed to and updates whenever changes are made. On top of that, after the acquisition, the pricing increased by 7x which forced me to rebuild my entire company.