essensys elumo Reviews

Pros

The connect platform is unique and designed around our business model. The functionlity makes it easy for us to manage our customer experience journey

Cons

Integration process was complex and hard going. We employed a consultant to help us migrate our existing systems but we had excellent support from essenys who helped us and engaged with us considerably throught the process

Pros

I have seen this platform evolved and it is by far the best platform I have used to managed clients network, wireless and telephone with various reporting features. It is simple to use and easy to train new team members. Having ability to create new setups and make changes on the go is the best to exceed any client's expectation.

Cons

Honestly, I would like the possibility of integrating with third party applications as connect holds the client user database.

Pros

Having total control of the IT within my buildings, including switches, bandwidth speeds and even telephone number distribution to clients.

Cons

Invoicing reports, personally find them a bit long winded and do not always give me the info I require.

Pros

Ease of use and a clear work flow. Extensive knowledge base. Unlimited support.

Cons

The team has reported that client support, when relegated to only chats, is difficult. A phone call or direct client communication would be preferable for more complicated cases. We were told that customer support would work with the clients and all clients were sent credentials but that has not been the case.