iM3 Supply Chain Management Suite Reviews

Pros

The item tracking is a big plus especially being able to follow inventory by specific job numbers and purchase orders. Receiving and put-away are easy to work with and having mobile access makes the whole process much more convenient.

Cons

Returning inventory from a work order back into stock can feel awkward, particularly when the work order includes a large number of items. It also gets difficult to process returns from closed jobs into general inventory when there are many different item types that were tied to that specific job.

Pros

This application does a great job of handling inventory levels, locations, barcodes, multi-facility operations, purchase orders, receiving and overall warehouse workflows. It also includes useful tools for work order management, maintenance management and asset tracking which makes it a very capable all-in-one system.

Cons

The inventory tracking works well but one thing I'd really like to see improved is customer price lists. You can add multiple items at once when creating the initial price list but that option doesn't seem to be available when adding more items later which feels limiting.

Pros

Shipping and receiving details are much more accessible between warehouses with this system and it does a good job of keeping us updated on items while they're in transit.

Cons

A few areas still need improvement especially inventory disposal and reverse receiving. It would also help if editing serial numbers and item numbers were built into the system.

Pros

A big plus for us has been the customer service, it's quick to respond, dependable and consistently helpful whenever support is needed. We've also noticed a real improvement in accuracy, both with our team picking orders and with overall inventory counts.

Cons

Getting everything integrated properly between our website order workflows and the IM3 platform took quite a while. It required several weeks of testing and troubleshooting but in the end we were able to identify the issues and make the system as accurate as possible.

Pros

Switching warehouse processes to a digital, paperless setup has been a big plus especially since it covers everything asset-related. Having both the warehouse staff and delivery team visible in one central dashboard is really useful and makes day to day oversight much better.

Cons

Data uploads can be a bit of a hassle and a few screens feel overly complicated when setting up new bins. That said, I understand some of that may depend on using the scanner option.

Pros

Across operations, service and accounting, the system has been capable and packed with the functionality we needed to support the business. The iM3 team has been highly collaborative, quick to respond and flexible when it comes to building innovative solutions in the product and accommodating requests that are unique to how our business works. We were able to hit our business goals within the first six months after implementing iM3.

Cons

With such a fully featured system, it does require a real investment of time and consistent effort to become truly effective with it.

Pros

Being able to handle both work orders and purchase orders in one platform is a big plus. The system is very user-friendly and logical to work with.

Cons

The part I like least is needing to switch back and forth between facilities although it's not a major issue overall.

Pros

Their customer service has been excellent. The team is genuinely willing to listen to concerns and make improvements whenever possible.

Cons

I'd like to see more flexibility to customize the software so it better fits our business needs.

Pros

Right from the start, the team has been very supportive and always available whenever assistance is needed. The system is also flexible enough to adapt to my company's specific shipping requirements especially when working with automotive OEMs.

Cons

There are some fields included that we don't really use. It would also be much better if the platform allowed us to create a shipping schedule by the hour.

Pros

One thing I really appreciate is how strong it is for inventory management. It's also very versatile and user-friendly which makes it even better to work with.

Cons

After being a user for just over a month, our company hasn't had any negative feedback about it.