InspectAll Reviews

Pros

One of the biggest benefits of using InspectAll is how well it helps us share important information with our customers. I can document every inspection that's completed and pull up details from both current and previous inspections whenever needed. Being able to attach real photos of failed items is especially useful for our customers since busy purchasers and managers can quickly review the failure details, dates and images all in one place.

Cons

Creating a new form in InspectAll can be a bit of a hassle.

Pros

Technicians' hours can be tracked electronically on timesheets so they don't have to return to the office.

Cons

I'd like tracked assets to be movable between companies when they're transferred to another customer through a purchase.

Pros

Inspection forms are customizable and reports can be put together quickly. Programming it is pretty effortless. Customer service is excellent as I can call one number and reach the same person each time.

Cons

We can't carry over inspections from previous months for an account. Also, saving questions can get slow when I'm building a large form.

Pros

With InspectAll, I can use a cell or tablet instead of carrying around big stacks of paperwork. I no longer have to flip through page after page to find what I need and having the codes right there to add is a big plus. The customer signs on the tablet and that's it. I can email him directly from the tablet which makes the whole system very efficient.

Cons

Adding codes is set up in a way that seems helpful but they still have to be entered manually. The software fills in some codes on its own though they can be wrong or not apply to the unit being inspected.

Pros

Completing reports right in the field is very convenient. Switching from a mobile device to desktop is pretty smooth.

Cons

Getting final reports can be difficult when you want to customize them. Organizing folders that contain reports can be frustrating.

Pros

Getting rid of clipboards and pens is the most noticeable change. With everything on a tablet, it's easier to carry out inspections and look up assets and forms that need to be completed or are handy for reference. The biggest benefit financially is how quickly we move from inspection to report. Reports that used to take days to process now take no extra time. Inspections are faster too since established assets don't require us to write down or enter serial or model numbers, voltage or capacity each time. We can add comments, create canned comments and take and attach photos. That lets technicians document issues or failures in detail so customers or the team handling follow-up can clearly understand what's wrong. It is also customizable. We've built many asset types and inspection forms for products we make, as well as products that are unique to our customers and their industries.

Cons

I'd really like to create itemized repair work or quotes that include costs. I'd also like to see more tutorials about what the software can do (I think some may already be there) but I'd need to make time to watch or read them.

Pros

This is simple to use and understand. It also is good at recording keeping.

Cons

Had to figure out by elimination how many inspections I still had left because the asset icon would turn completely white. Now my job is harder and I spend a lot more time searching for the hoists I still need to inspect on a job.

Pros

You can add assets as needed which works for our techs and updating assets or form details hasn't caused any issues.

Cons

At times, downloading reports is a problem and photos don't always download correctly. Once in a while, we also can't find a photo.

Pros

Preloaded reports and worksheets are a big help for a company just getting started. It works on any device or tablet and is simple to use.

Cons

Customers can't be given read-only access to their reports so I have to email the reports to them. There's also no way to invoice directly from the app.

Pros

Using the product is simple and it can be customized easily to suit different needs. Customer service is excellent. Bettina Moore knows what she's doing and responds promptly.

Cons

There havent been any major downsides that I came across while using it.