iReportSource Reviews

Pros

Getting started with the product was direct and the customer service has been excellent whenever needed.

Cons

At the moment, I honestly can't think of any downsides.

Pros

Initial use feels easy right away. The layout is clean, the overall look is refined and moving through it is very easy.

Cons

One downside is that it can sometimes feel like a one-size-fits-all system. The team is excellent when it comes to working toward a solution but if different users across different companies can't use the platform in the same way, it's not always something that can be worked around easily.

Pros

Business operations are much easier to track and analyze when everything the business needs is gathered in one place. It gives a clear view of what's happening across the business without needing to jump between different tools.

Cons

Getting the system implemented can be a bit challenging depending on the industry. That said, the development team is willing to adapt the software so it fits the specific requirements of your field.

Pros

Having the forms preloaded was a big advantage and the team really put in the effort to help us learn all the details of the platform and how to use it properly.

Cons

An offline mode would have been a major benefit when we first rolled out the app, although iReport Source fixed that issue pretty early. Constantly having to log back into the app was also frustrating and that part could still be improved.

Pros

Employee ownership makes a big difference since every employee can report their own information directly through the app and take ownership of the process, while managers are brought in at the right point afterward.

Cons

My only concern with iReportSource is around storing health information, like Hep B and Covid vaccination records because we currently can't limit access to a specific group to better protect that sensitive data. That said, it's something we're actively discussing with the iReportSource team.

Pros

iReport keeps evolving and improving over time. It still isn't as full-featured as some of the SMS platforms I've used before but it's definitely moving in the right direction. One thing that really stands out is the customer support team, they're fantastic, very responsive and always just an instant message away.

Cons

Pulling the data is the biggest frustration with the software because I know the data exists in the system but there isn't a good way to get the specific information I need through the current Analytics tools.

Pros

Our managers are able to complete paperwork online which has been a helpful feature.

Cons

The app isn't very user-friendly and employees can't submit their own statements unless management is present.

Pros

Right from the start, the onboarding process took a huge load off my plate. The support team guided us every step of the way and even now they're still available to help us learn new features and get the most value out of the system.

Cons

Early on, more than two years ago, a few features weren't as fully developed as they are now. Since then, though, the product has kept improving with useful updates and more functional features.