Notify Reviews

“simple navigation”

Pros

Getting started with this platform is really easy and the platform is simple to use day to day. As we've rolled it out across more parts of the organisation, the Notify team has been consistently helpful, responsive and supportive the whole way through. They answer questions quickly, offer clear guidance and have made both implementation and ongoing development much more manageable.

Cons

A few parts of the system feel locked down and there are dashboards and settings we'd like to customize more to better match our needs and internal processes.

“quick setup process”

Pros

Whenever I need help with anything getting support is incredibly easy. I can use the help center and knowledge base articles or just email or call my account manager and I always feel like the right people are accessible. Any time I have a question, the team gets back to me fast, usually within a couple of hours. If something takes longer to fix, they still keep me informed with updates along the way. The setup process was also very simple with support from both an onboarding manager and an account manager and we were up and running in around six weeks. It could've

Cons

Nothing to point out at this stage.

“easy to use”

Pros

Using the incident reporting feature has been very easy and because it's so simple to use, we've seen a big increase in incident reporting across our organisation.

Cons

At times, it feels less configurable than we'd want. Some parts of the system are fixed and there are menus and other elements we'd like to be able to change to better fit our organisation.

“Supportive Notify team”

Pros

Their team is incredibly supportive and works closely with clients to create the right solution. The platform is easy to use and helps by triggering investigations across different levels of the business.

Cons

Managing users can be a bit challenging especially within a large organization.

“good fit for incident reporting”

Pros

Something that really stands out is how supportive the team behind the system is. They are always willing to help and offer useful advice on how to get the most value from it. The platform has been a very good fit for accident and incident reporting and investigation. The level of detail it captures has helped us defend potential claims, while also giving us insights that supported improvements to our processes and procedures.

Cons

As our organisation grew, our needs for a broader safety and security software system also increased and unfortunately this was not able to meet those expanded requirements.

“user friendly H&S KPI tracking”

Pros

Our business recently moved all of our H&S KPI tracking over to Notify.

Cons

The platform is easy to use and very user friendly and it's simple to move through every part of it without any hassle.

“Helpful community suggestion portal”

Pros

One thing that really works well is how anyone in the business, including staff and visitors, can log issues or share suggestions for improvement. That gives management useful feedback to keep making things better over time. The support side has also been excellent, with very fast responses whenever something needs attention. On top of that, there's a community suggestions portal which is a nice touch because it gives users a way to submit ideas that could be added into future versions of this software.

Cons

On the admin side user management can be quite awkward to handle. There's no way to filter users by location within the site so if you want to find out how many people work at a particular location in the organisation, you have to export the user list as a CSV and filter it manually. Setting up permissions is also not very clear. There are lots of permission options available but at first it's hard to tell exactly what each one allows users to do within the platform.

“reliable reporting framework”

Pros

It gives us a consistent setup for all our reporting needs and audit formats and the customer support team is always accessible when help is needed.

Cons

Building new reporting structures can be difficult for users who don't have strong IT skills since the system isn't very user friendly in that area.

“Great support team!”

Pros

Right from the start our Contract Executive has really taken the time to understand what we need and how this tool can be adapted to make sure it works well for us. The focus hasn't been on pushing extra modules but on learning how we operate, how our organisation is set up and how health and safety responsibilities are assigned across the institution. Because of that, we've been able to fine tune who actually needs the right licence which helps keep the contract cost effective. He's also shared lessons learned from other contracts which has given us a clearer picture of what more we can achieve with the platform.

Cons

This isn't really a Notify issue itself but one of the ongoing challenges has been building awareness of the platform across the institution and encouraging staff to actually adopt and use it.

“Flexible reporting”

Pros

Right from the start, Notify feels simple to use. The platform is well built and provides really useful solutions that help you get started quickly without much effort. It also comes with a wide range of customizable features and licensing options and setting different access levels is simple. Being able to build an organization focused approach makes reporting and event investigations feel complete and effective. Audit planning is very easy and setting up template forms and reliable questions is just as simple.

Cons

Cant think of any cons.