OnCall Parking Manager Reviews

“dont recommend using it”

Pros

They use up to date technology to put parking rules in place quickly.

Cons

Their whole business seems focused on signing apartment complexes and parking operators, then taking advantage of residents and customers with rules that feel extremely unfair, while making substantial profit from having people's cars towed.

“useful in making sure parking stays residents only”

Pros

With the limited parking we have on site, this helps make sure the spaces stay reserved strictly for our residents.

Cons

The bigger issue is really that we need more patrol coverage, not that there's much wrong with the software itself.

“Parking control made effortless”

Pros

Running a mostly rental association is much more manageable with this software. It keeps our renter database organized, helps prevent unauthorized people from parking here and takes the hassle out of tracking decal numbers and expiration dates. OnCall handles all of that automatically which saves me a ton of time as a property manager. If I had to manage renter lists and decal records manually, it would be a total nightmare.

Cons

Can't think of anything I dislike about it.

“Simple to figure out”

Pros

Using the software feels very easy and the interface is simple to understand and navigate.

Cons

I haven't run into any issues or drawbacks worth mentioning.

“better community parking control”

Pros

Having clear visibility into who is parking in the community has made a real difference and the added control has been very beneficial for improving the communities we manage.

Cons

Every now and then the software runs into glitches. That said the team responds quickly and gets the problems fixed fast.

“mass communication keeps everyone informed”

Pros

Every feature has been really useful but the mass communication tool is the standout for me. Residents can't really claim they were unaware of something which makes it much easier to share important updates with everyone. Since each resident is required to have an account, I also end up with every resident's email address and that helps with accountability beyond just parking matters.

Cons

The only downside is having to manage multiple accounts for the same unit. If there are two or three residents and each wants a separate account, it's helpful because I have access to all of them. The problem comes up when a unit needs to be updated because I have to double check that every resident's account was updated too. That extra step is easy to miss and could end up causing an unnecessary tow.

“constant errors and no support”

Pros

When its not lagging or malfunctioning and actually works like its supposed to, it's easy to use but that rarely ever happens.

Cons

Customer support is basically nonexistent and both the app and website are usually down or throwing errors. Calling the office only leads to an automated system and if you push hard enough to reach a real person, it just tells you to send an email instead. I'd strongly recommend avoiding this company and its unreliable, sketchy system.

“cleaner community communication”

Pros

The revenue share is a real plus and the community keeps a much more consistent, clean look with the "nose in" parking policy. It also helps catch unauthorized guest vehicles and gives us control over every part of parking management in the community. We've seen more parking spaces become available which has made a noticeable difference. Another helpful feature is the email update showing whether a resident plans to renew or vacate at the end of the lease. It arrives about 90 days before lease expiration which is very useful when working through renewals.

Cons

Getting everything implemented in a stabilized community does take time. Also, when residents do not want to follow the upload process, they often direct that frustration toward the leasing office.

“helpful tool”

Pros

It really helps us manage the day to day responsibilities tied to residency requirements, accountability and sending out email blasts.

Cons

After we got past the transition period and adjusted to using something new, everything has been fine.

“Easy to use”

Pros

Using the website feels very simple and it's really helpful that documents can now be downloaded directly. Residents are able to update their vehicle when it has the same license plate without needing approval from management.

Cons

Nothing to complain about.

“user friendly for office staff”

Pros

Very user friendly and simple for our office staff to work with.

Cons

I don't have anything negative to say about the software or the program.

“finding what you need is simple”

Pros

Getting around the system feels very easy and it doesn't take much effort to find what you need.

Cons

It would be better if there were a few more options available when searching for resident information.

“convenient information access”

Pros

One thing I appreciate most about this software is how it gives residents convenient access to the information they need.

Cons

I'm satisfied with all of it and haven't run into anything I dislike about the software.

“signing in is easy”

Pros

This updated software has been really good. Signing in is much simpler now and tenants can also log into their accounts and check everything themselves.

Cons

I don't have any complaints. I love it and there really isn't anything I dislike about it.

“Parking made worry fre”

Pros

From day one, the software has been simple to navigate, very user friendly and it takes a lot of responsibility off management.

Cons

According to my staff, we haven't run into any issues with the software so far.