Pazo Reviews

“timely insights”

Pros

Getting started is simple and the reports are generated right away which helps me review and analyze them on time.

Cons

Some Google locations are not mapped properly.

“handy checklist function”

Pros

I use this app to complete multiple checklists in one place which has been really convenient. It's very simple to use and makes handling many checklist entries much easier.

Cons

At this point, everything has been fine based on my review.

“Captures every small detail”

Pros

It lets me capture every little detail which is exactly what I need from the software.

Cons

I really don't have any complaints, aside from the fact that I can't use it whenever the app needs to be updated.

“all our records in one place”

Pros

Real, online data can be captured and every recorded checklist is kept together in a single file. It creates a paper free environment which helps reduce paper use and supports saving trees.

Cons

Dont have anything cons to mention.

“Solid reporting”

Pros

The standout parts for me are the real time triggering, the reports and the dashboard. Those features make the platform really useful and help a lot with keeping track of everything as it happens.

Cons

One downside is the customization side since it comes with a higher level of dependency than I would prefer.

“effective performance tracking”

Pros

Using digital media to track each department's work performance has been really effective.

Cons

There's a lot of daily activity to enter and I also have to close out the issues I raise myself.

“real time workflow visibility”

Pros

One of the best parts is the workflow management since with a single click we can see what's happening in real time. That really helps with tracking activity and improving our services over time.

Cons

The deployment phase, from kickoff to go live, should be accelerated especially for larger scale deployments.

“strong support”

Pros

Getting started was well supported thanks to the training and onboarding team. They were responsive, positive and confident when handling specific requirements which made the setup process feel much more customized. The overall framework works well and the checklist customization is especially useful. It's also simple to browse and the workflow management, ticketing and dashboard features all add a lot of value to daily use.

Cons

Handling large data downloads can be a challenge and browsing speed on the admin side could be better at times.

“helpful alerts for follow ups”

Pros

Pazo's reporting system especially the Alerts feature, does a really good job of helping track activities, follow up on them and make sure they get closed properly.

Cons

One thing that still needs improvement is the accuracy of real time updates. Ad hoc leaves for example, are not always updated correctly and alerts sometimes continue to be sent anyway.

“powerful task tracking features”

Pros

Works really well for triggers and task management. It lets us review the RM checklist, schedule checklists ahead of time and keep track of completed tasks without much trouble.

Cons

Setting up triggers becomes difficult when handling a large number of users especially if there are many questions that need to trigger differently across sites, departments or specific users.